Cisco Catalyst 4500 Series Datasheet page 11

Technical Services
Cisco Focused Technical Support Services
Three levels of premium, high-touch services are available:
● Cisco High-Touch Operations Management Service
● Cisco High-Touch Technical Support Service
● Cisco High-Touch Engineering Service
Valid Cisco SMARTnet or SP Base contracts on all network equipment are required.
Notes:
1.
Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the
licensed feature set.
2.
Advance hardware replacement is available in various service-level combinations. For example, 8 x 5 x NBD indicates that
shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within
the relevant region), with next-business-day (NBD) delivery. Where NBD is not available, same-day shipping is provided.
Restrictions apply; review the appropriate service descriptions for details.
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