Sound Issues; Hdmi Connection Issues; Computer Connection Issues; Contact Us - Philips 221TE5 User Manual

Sound issues

There is a picture but no sound from the
monitor:
Note
•
If no audio signal is detected, the monitor
automatically switches the audio output off —
this does not indicate malfunction.
•
Check that all cables are properly
connected.
•
Check that the volume is not set to 0.
•
Check that the sound is not muted.
There is a picture but the sound quality is
poor:
•
Check that the sound settings are
correctly set.
There is a picture but sound comes from one
speaker only:
•
Verify that sound balance is set to the
center.

HDMI connection issues

There are problems with HDMI devices:
• Note that HDCP support can delay
the time taken for a monitor to display
content from an HDMI device.
•
If the monitor does not recognise the
HDMI device and no picture is displayed,
try switching the source from one device
to another and back again.
•
If there are intermittent sound
disruptions, check that output settings
from the HDMI device are correct.
• If an HDMI-to-DVI adaptor or HDMI
to DVI cable is used, check that an
additional audio cable is possible could be
connected to PC AUDIO IN (mini-jack
only).
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Computer connection issues

The computer display on the monitor is not
stable:
•
Check that a supported resolution and
refresh rate is selected on the computer.
•
Set the monitor picture format to
unscaled.

Contact us

If you cannot resolve your problem, refer to
the FAQs for this monitor at www.philips.com/
support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as
listed in this User Manual.
Warning
•
Do not attempt to repair the monitor yourself.
This may cause severe injury, irreparable
damage to your monitor or void your warranty.
Note
•
Make a note of your monitor model and serial
number before you contact Philips. These
numbers are printed on the back of the
monitor and on the packaging.