RCA 25260 User Manual page 42

What your warranty covers:
• Defects in materials or workmanship
For how long after your purchase:
• Two years, from date of purchase
What we will do:
• Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the
original product's warranty period.
How you get service:
• Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the
product is within the warranty period. Proof of warranty eligibility is required and must be presented to
obtain warranty service.
• Contact RCA Customer Care at (800) 511-3180. Our representatives will help you troubleshoot and
diagnose the problem. As you may be asked to disconnect your RCA telephone from it's power source, you
must call from another telephone. If the issue cannot be resolved by our Customer Care Team, you will be
issued an RMA (Return Merchandise Authorization) number and be given instructions on how to submit
your proof-of-purchase paperwork and where to send your defective merchandise.
own expense. You are responsible for damage or loss during shipment so insuring the product during
return shipping is highly recommended.
• We will ship a replacement to you freight pre-paid.
What your warranty does not cover:
• Customer instruction. (Your Instruction Book provides information regarding operating instructions and
user controls. Additionally, our Customer Care Center is sta ed 24x7 with product experts that can assist
you with any questions that may arise during setup and use of your RCA telephone.
• Installation and setup service adjustments
• Batteries
• Damage from misuse or neglect
• Products purchased from non-authorized retailers, dealers or resellers
• Products purchased or serviced outside the USA
• Acts of nature, such as, but not limited to lightning damage
• Please complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is not
required for warranty coverage.
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