Section 4 Maintenance And Troubleshooting; Nec Service And Information Telephone Numbers - NEC PowerMate VP75 User Manual

Section 4
Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting PowerMate VP series com-
puters. NEC service and information telephone numbers are listed in Table Section 4-1.
Table Section 4-1 NEC Service and Information Telephone Numbers
Service
To order NEC spare parts
To order options in the U.S.
To access the NEC Electronic Bulletin Board
System (BBS)
To down load software drivers and the latest
ROM BIOS files for flash ROM computer
systems
NEC Service
Listen to the automated attendant and select the appropriate menu
to reach one of the following departments.
Information Center - literature, dealer locations, sales leads, response to ads
NASC (National Authorized Service Centers)
Administration - new dealer service authorization/warranty claims
NSRC (National Service Response Center) - questions other than products, spare parts
or technical support
Service Contracts
TAC (Technical Assistance Center) - technical support for NASC and NEC sales
representatives only
TSC (Technical Support Center) - technical support for everyone else
Laptops/Notebooks (Versa/ProSpeed/UltraLite)
Desktop/Tower Computers (Ready/Image/PowerMate/BusinessMate/Express)
Printers (Silentwriter/Colormate/Pinwriter)
FastFacts™, an automated service that
sends the latest information about NEC products
to a fax machine 24 hours a day.
Use FastFacts to obtain Technical
Information Bulletins.
Canadian Inquires
Call
In the U.S., call 1(800) 632-4525
Local Sales Office
1(508) 635-4706 (see "BIOS Update Utility" in
Section 2)
1(508) 635-4706 (see "BIOS Update Utility" in
Section 2)
In the U.S., call 1(800)632-4525
In the U.S., call 1(800) 366-0476.
Outside the U.S., call 1(708) 860-9500,
Ext. 2621.
1(416) 795-3554