Intermec PM23c User Manual
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Intermec PM23c User Manual

Mid-range printer
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  • Page 1 PM 23c | PM 43 | PM 43c Mid-Range Printer User Manual...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2012–2013 by Intermec Technologies Corporation. All rights reserved.
  • Page 3 This page records changes to this document. The document was originally released as Revision 001. Version Revision Number Letter Date Description of Change 09/2013 Updated to support the release of the PM23c printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 4 PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 5: Table Of Contents

    About the PM23c, PM43, and PM43c Printer ........
  • Page 6 Connect the Printer Using an IEEE 1284 Cable ......48 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 7 Customize the Printer Web Page........... 78 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 8 Adjust the Label Gap and Black Mark Sensor ......107 viii PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 9 Predefined INPrint Label Formats ........148 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 10 Contents PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 11: Before You Begin

    Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
  • Page 12 Caution: Observe all safety and accident prevention regulations applicable to your specific region and application. Caution: Before you use a cleaning card, carefully read the warning text on the envelope. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 13: Product Identification

    Who Should Read This Manual This user manual provides you with information about the features of the PM23c, PM43, and PM43c printers, and how to install, configure, operate, maintain, and troubleshoot them. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 14: Related Documents

    6042279; 5562034; 6068418; 6092940; 5601373; 6099176; 6126348; 5623297; 6189788; 5638106; 6203131; 6210054; 6232994; 6462765; 6505982; 5746521; 6585437; 5751330; 5803635; 6791591; 6802659; 5841954; 7245227; 7329449; 5897255; 7338914; 5915864; 7450265. There may be other U.S. and foreign patents pending. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 15: About The Printer

    About the Printer This chapter introduces the PM23c, PM43, and PM43c printers, and includes descriptions of printer features and basic operation.

  • Page 16: About The Pm23C, Pm43, And Pm43C Printer

    Chapter 1 — About the Printer About the PM23c, PM43, and PM43c Printer The PM23c, PM43, and PM43c printers are rugged label printers that include integrated USB, RS-232, and Ethernet interfaces. You can connect the printers to a single desktop PC, to a wired network, or to a wireless network.

  • Page 17: Printer Features

    Chapter 1 — About the Printer Printer Features Use these illustrations to familiarize yourself with the PM23c, PM43, and PM43c printers. Most of the illustrations in this manual show the PM43 printer. The internal parts and back connectors are the same for all printer models.
  • Page 18 Chapter 1 — About the Printer Internal View of the PM43 Printer Back View of the PM43 Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 19: About The Front Panel

    Chapter 1 — About the Printer About the Front Panel There are two front panels available for the PM23c, PM43, and PM43c printers: • Icon (no display) • Full touch display Both versions of the front panel contain the Print button and the Ready-to-Work indicator.

  • Page 20: About The Print Button

    Press the Print button to stop or pause printing. The printer will stop after it completely prints one label. Paused Press the Print button to resume printing. Error Press the Print button to advance media if possible. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 21: About The Icon Front Panel

    The icon front panel contains icons that light up to indicate printer communications, printer errors, and maintenance issues. Icon Front Panel on a PM23c, PM43, and PM43c Printer Use this table to understand what it means when an icon lights up.
  • Page 22 The firmware is being upgraded, the printer is amber recovering or restoring the firmware, or the printer is calibrating. Once the process is complete, the printer will turn off. No maintenance is required. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 23: About The Full Touch Display Front Panel

    The Full Touch Display Front Panel on a PM43 and PM23c Printer The full touch screen is a resistive touch panel that supports touch input with fingers, gloved hands, or a stylus. You only need to touch the screen once to make a selection.

  • Page 24: About The Ready Screen

    Wi-Fi/Bluetooth module is installed. The IP address appears when the printer is connected to an Ethernet or wireless network. If there is not Ethernet or wireless connection, serial port information appears on the screen. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 25 Bluetooth module is enabled or disabled: - Bluetooth is turned on. - Bluetooth is turned off. Press the icon to view detailed Bluetooth information or to use the Bluetooth wizard. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 26: About The Main Menu

    Wizards menu: • Select Programs to see a list of programs installed on the printer. This list includes utility programs provided by Intermec as part of the printer firmware, and programs you have installed on the printer. The Programs item appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language.
  • Page 27 Use the horizontal scroll bar for settings with options you can select. Use the onscreen keypads to enter data for the settings. About the Onscreen Keypads You can use the onscreen alphanumeric or numeric keypads to make changes to your settings. Alphanumeric Keypad PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 28 For the alphanumeric and extended numeric keypad: • Press 123 or ABC to toggle between the alphabetic and numeric keys. • In the alphabetic keypad, press to toggle between uppercase and lowercase letters. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 29 Print Quality Prints a series of labels to determine the best print quality setting. Loading Media Shows how to load media. Loading Ribbon (TTR printers only) Shows how to load ribbon. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 30 RFID media loaded in the printer. Available when the RFID module is installed. Label Taken Sensor Calibrates the label taken sensor used with the label dispenser. Available when the label taken sensor is installed. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 31: About Printer Command Languages

    Direct Protocol lets you combine predefined layouts and variable data to create labels, tickets, and tags. If you are using bar code software, like BarTender, select Direct Protocol as your printer command language. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 32: About Ipl

    If you are running printer-based applications written in C#, select Smart Printing as your printer command language. For help creating Smart Print applications, go to the Intermec Developer Center at www.intermec.com/developer. How to Set the Printer Command Language...

  • Page 33: Set The Command Language From The Printer Web Page

    4 Use the horizontal scroll bar to select the command language you want to use and then save your change. 5 Turn the printer off and then on. The printer starts up in the command language you selected. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 34: Printer Options And Accessories

    Printer Options and Accessories You can use these printer options and accessories (sold and ordered separately) with the PM23c, PM43, and PM43c printers. Most options are either installed at the factory or can be installed by factory service technicians in the field. Accessories are designed to be installed by the customer.
  • Page 35 Chapter 1 — About the Printer PM23c, PM43, and PM43c Options and Accessories (Continued) Supported Option or Accessory Printer Description DUART Board PM23c, Use the DUART board to add two PM43, UART ports on the back of the printer. PM43c...
  • Page 36 Chapter 1 — About the Printer PM23c, PM43, and PM43c Options and Accessories (Continued) Supported Option or Accessory Printer Description Rotating Media PM23c, Use the rotating media supply hub Supply Hub PM43, with media that has a 76 mm (3 in) PM43c core.

  • Page 37: Set Up The Printer

    Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer. You will find information about loading media and ribbon, printing a test label, calibrating the full touch screen, and adjusting the printer.

  • Page 38: About Media

    If you are printing on linerless media, follow these guidelines for best results: • You must install the linerless roller accessory before printing. For more information on this accessory, contact your local Intermec representative. • When removing printed labels on linerless media, tear the label up towards the top of the printer to prevent media jams.
  • Page 39 4 Route the media through the print mechanism. 5 Adjust the printhead balance. For help, see Chapter 6. 6 Turn the printhead lift lever clockwise to close the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 40: About The Label Dispenser

    You can also install the internal media rewinder if you want to rewind the liner. 1 Open the media cover. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 41 Chapter 2 — Set Up the Printer 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Pull down on the label dispenser lever to open the media path. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 42 5 Route the media through the print mechanism and out the front of the printer. 6 Insert the media in the opening between the label dispenser and the platen roller. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 43 You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed). Route the Liner Around the Internal Media Rewinder Route the Liner Around a Cardboard Core PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 44 12 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 45: Load Media From An External Supply

    You can place the media supply, such as fanfold tickets or tags, behind the printer or underneath it. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 46 8 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 47: About Cut-Off Printing

    Load Media for Cut-Off Printing Cut-off printing is supported by the PM43 and PM43c printers with the cutter installed. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 48 5 Route the media through the print mechanism and out through the slot in the cutter. 6 Close the cutter. 7 Turn the printer on and close the media cover. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 49: About Ribbon

    If you see a mark on the paper, your ribbon is wound ink out. Determining Whether Your Ribbon is Wound Ink In or Ink Out PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 50: Load Ribbon

    5 Route the ribbon through the print mechanism and pull out approximately 20 cm (8 inches) of ribbon leader. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 51 13 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 52: Connect The Printer To Power

    When the printer has finished starting up, the blue Ready-to-Work indicator turns on and stays on. If a condition occurs that will prevent printing, the Ready-to-Work indicator blinks. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 53: About Test Labels

    No when prompted to run other wizards. 3 From the Ready screen, tap the Main Menu button on the status bar. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 54: Calibrate The Screen

    The touch screen then finishes the calibration process and returns you to the Ready screen. Create and Print Labels You can use Intermec printer software to design and print labels with the PM23c, PM43, and PM43c printers. You can download label design software and printer drivers from: http://www.intermec.com/products/printers_media/software/...

  • Page 55: How To Print On Rfid Media

    RFID media. 1 Make sure the media type and media length are properly configured. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 56: Calculate Rfid Tag Position

    Note: You do not need to calculate the Tag Position value for the PM23c printer. By default, the Tag Position is set to -13.5 mm and the yAntDist is 135 mm (pivoted antenna) or 136 mm (flat antenna).
  • Page 57 Chapter 2 — Set Up the Printer 3 Note the yAntDist for the PM43/PM43c: 280 dots, 35 mm, 1.378 4 Use this formula to calculate the estimated Tag Position: TagPosition=yChip - yAntDist PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 58 Chapter 2 — Set Up the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 59: Connect The Printer

    Connect the Printer Use this chapter to connect the printer to a PC or to a network. You can use the printer web page or the Main Menu on a full touch printer to configure the settings.

  • Page 60: About Printer Drivers

    PC for correct printer operation. Install Printer Drivers Use InterDriver to install printer driver software on your PC. InterDriver is available from the Intermec website. Follow this procedure to download InterDriver from the Intermec website and install the drivers.

  • Page 61: How To Connect The Printer To Your Pc

    1 Connect one end of the DB9 to DB9 RS-232 cable to the back of your printer and connect the other end of the cable to a serial COM port on the PC. 2 If necessary, change the PC serial port configuration to match your printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 62: Connect The Printer Using A Usb Cable

    Chapter 3 — Connect the Printer Connect the Printer Using a USB Cable Intermec recommends that you only connect one printer to your PC, either directly or through a hub. You do not need to set up any parameters for USB communications.

  • Page 63: How To Connect The Printer To Your Network

    If your printer uses a DHCP server to assign IP addresses, the IP address appears in the lower left corner of the screen. • For an icon printer, use Intermec PrintSet to retrieve the printer IP address. If you are not using a DHCP server to automatically assign IP addresses to devices in your network, you must set a static IP address and other network information manually.

  • Page 64: About Wireless Communications

    By default, the printer supports DHCP networks. Note: If you are not using a DHCP network, you need to configure Wi-Fi settings by using Intermec PrintSet through a USB connection to the printer, by sending commands through a serial connection, or by using the wizards and settings menus on a full touch printer.
  • Page 65 6 Click Communications > Wireless 802.11. The Wireless 802.11 settings page appears. 7 Change wireless settings as needed. You can also click Default Settings to restore all default Wireless 802.11 settings. 8 Click Save when you are finished. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 66: Configure Wireless Communications From The Main Menu

    You should see the certificate that you transferred in Step 3. 7 Use the certinstall script to install the certificate using this format: <prompt> certinstall.sh <certificate name> Example: itadmin@PM23-00000000073 /home/user/certificates/public$ certinstall.sh entrust.cer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 67: About Bluetooth Communications

    • from the printer Main Menu. • using Intermec PrintSet through a USB connection to a PC. Connect to a Bluetooth Device If your printer has the full touch display, you can use the Bluetooth wizard to discover and connect to an HID Bluetooth device such as a keyboard or a Bluetooth scanner configured as an HID slave.

  • Page 68: Configure Bluetooth Communications From The Web Page

    6 Click Communications > Bluetooth. The Bluetooth settings page appears. 7 Change Bluetooth settings as needed. You can also click Default Settings to restore all default Bluetooth settings. 8 Click Save when you are finished. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 69: Configure Bluetooth Communications From The Main Menu

    Smart Printing application. Bar code scanner Use Intermec USB bar code scanners for data input with a Smart Printing application. The printer also supports other USB scanners that use a generic keyboard driver.

  • Page 70: Connect A Usb Device

    Connect a USB Device You can insert a USB storage device into the USB host port on the front of PM43 or into the USB host port on the back of the PM23c, PM43c, or PM43 printer. 1 If you are connecting a USB storage device, make sure the device has a single partition and is formatted as FAT16 or FAT32.

  • Page 71: Configure The Printer

    Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer.

  • Page 72: How To Configure The Printer

    System Settings • Network Services • Alerts Use the following illustrations to understand where information is located in the printer configuration menus. Not all configuration items appear in each type of interface. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 73 Chapter 4 — Configure the Printer The Communications Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 74 Chapter 4 — Configure the Printer The Serial Communications Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 75 Chapter 4 — Configure the Printer The Wireless 802.11 (Wi-Fi) Communications Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 76 Chapter 4 — Configure the Printer The Printing Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 77 Chapter 4 — Configure the Printer The System Settings Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 78 Chapter 4 — Configure the Printer The Network Services Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 79 Chapter 4 — Configure the Printer The Alert Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 80: Configure The Printer From The Main Menu

    1 From the Ready screen, press the Main Menu button. 2 From the Main Menu, press the Settings button. The Settings menu appears. 3 Select the settings you want to configure and make your changes. 4 Save your changes when prompted. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 81: Restrict Access To The Main Menu

    System Settings > Display. 2 Select a Menu Access setting and save your changes. 3 If you select Enable with PIN, you also need to type in a PIN and save your changes. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 82: Configure The Printer From The Web Page

    4 Type your Username and Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. 5 Click Configure. The Configuration Summary page appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 83: Configure The Printer With Printset 5

    You can also use the setup wizards in PrintSet 5 to guide you through common configuration tasks. 1 Make sure that you have Windows XP or later running on your PC. 2 Download PrintSet 5 from the Downloads page of the Intermec website at www.intermec.com/products/printers_media/ software/index.aspx.

  • Page 84: How To Configure The Printer With Programming Commands

    You can use SmartSystems to change configuration settings on your printer. The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems and is available from the Intermec website. To download SmartSystems, go to www.intermec.com/ products/smrtsysfoundation/index.aspx.

  • Page 85: About Uploading Fonts, Images, Applications, Formats, And Web

    3 Click Login. The Login page appears. 4 Type your Username and Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 86 6 Click Applications, Fonts, Images, Label Formats, or Web Forms. The upload page appears for the option you selected. Here is an example of the page you see if you select to upload fonts. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 87: Upload Fonts, Images, Applications, Formats, And Web Forms From A Usb Stor

    Root of USB storage (UFF file) device Start file Root of USB storage device Web Form /webforms /home/user/webforms 1 Copy your files to a USB storage device using the directories in the table. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 88: Change Background Image For The Ready Screen

    If you have a full touch printer, use the USB Device menu to upload the file to the printer. 5 Restart the printer. The new background_idle.png file you uploaded should now appear in place of the original Ready screen. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 89: About Printer Profiles

    2 Select Tools > Profiles. The Profiles menu appears. 3 Select Save. The Save Profile menu appears. 4 Select the Filename text box and type a name for the profile. The profiles can have up to sixteen characters. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 90: Load A Printer Profile From The Main Menu

    You can load a saved LCD printer profile to another printer by sending programming commands directly from your PC to the printer through a terminal program (such as HyperTerminal), a serial connection, or a network connection. All commands are case-sensitive. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 91: Install Or Export A Configuration File

    Install Configuration. A list of the available files appears. 5 Select the file you want to export or install. 6 Press OK when the export or install confirmation box appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 92: Customize The Printer Web Page

    2 Modify the style sheet to make the web page look the way you want it and save your changes. 3 Upload the style sheet to the printer using this FTP to printer path: /home/user/webpage/style.css. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 93: Troubleshoot The Printer

    Troubleshoot the Printer Use this chapter to troubleshoot the printer.

  • Page 94: Call Product Support

    If you still need help after visiting Knowledge Central, call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec.com...

  • Page 95: About Printer System Information

    Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware. You may need this information if you want to contact Intermec Product Support for assistance or troubleshooting. System Information Tab in Printer Web Pages...

  • Page 96: View Printer Statistics

    1 Open a web browser on your PC. 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click the System Information tab. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 97: Check The Printer Odometer

    2 In the address bar, type the IP address of your printer and press Enter. The printer home page appears. 3 Click the System Information tab. 4 Click Odometer. The list of current odometer statistics appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 98: Set Maintenance Alerts

    6 Click System Settings > Maintenance Alerts. The Maintenance Alerts settings page appears. 7 Type the values you want to set for each maintenance alert. 8 Click Save when you are finished. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 99: About Alerts

    From the printer Main Menu, select Settings > System Settings > General > Alert Notification Method. • From the printer web page, login and then click the Configure tab > System Settings > General > Alert Notification Method. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 100: Maintenance And Error Alerts

    Odometer (Printhead) The printhead has reached a limit set in the Odometer (Printhead) setting in Maintenance Alerts for the amount of media to print before being alerted. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 101 Started The printer is in the process of starting up. Motor Too Hot The printer motor has reached its maximum operating temperature limit. Let the motor cool down before you resume printing. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 102: Troubleshoot Printer Problems And Find Solutions

    • The printhead pressure may be too high. Decrease the printhead pressure. • The printhead voltage may be incorrect or the energy control may be faulty. For help, contact your Intermec representative. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 103 • Make sure that the ribbon is fitted correctly. Reload the ribbon. • The energy control may be faulty. For help, contact your Intermec Service representative. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 104 “pin-to-pin” cable, not a “crossover” cable. • Make sure your PC is correctly configured for and connected to your network. • Make sure your printer is correctly configured for your network. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 105 I receive this message “No RFID Make sure you are using RFID media. tag found.” • You may need to modify the TAGADJUST parameter. • The tag may be broken. Try printing on a different label. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 106: How To Restore Printer Defaults

    4 Type your Username and Password in the text fields and click Login. 5 Select Services > Restore Defaults. The Restore Defaults menu appears with none of the check boxes selected. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 107: Restore Defaults From The Main Menu

    A confirming message appears. To return to the Main Menu without restoring the default settings, select No. To return to the Restore Defaults list without restoring any defaults, select Cancel. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 108: Restore Defaults With A Hardware-Based Reset

    Updated firmware can include bug fixes or additional features that you might find useful. The latest version of the firmware is available from the PM23c, PM43, or PM43c printer Downloads page on www.intermec.com. You can upgrade the printer firmware using: •...

  • Page 109: Download The Printer Firmware Update

    Firmware Upgrade screen appears, showing the current firmware version. 6 Click Browse to locate the upgrade file, select it, and then click Open. 7 Click Upgrade. The printer web page shows that it is upgrading firmware on your printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 110: Upgrade Firmware From A Usb Storage Device

    USB storage device. Note: For best results, Intermec recommends using a USB storage device that contains no other files besides the upgrade file. 1 Copy the firmware upgrade file to the root directory of the USB storage device.

  • Page 111: Maintain The Printer

    Maintain the Printer Use the information in this section to understand how to clean, adjust, and replace parts of the printer.

  • Page 112: How To Clean The Printer

    Caution: Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer. Caution: Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance.

  • Page 113: Clean The Printhead

    9 Once the parts are dry, replace the media (and ribbon) in the printer. 10 Close the media cover, reconnect power, and turn on the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 114: Clean The Media Guides

    2 Open the cutter door. 3 Use a swab soaked in isopropyl alcohol to clean the cutter opening. 4 Once the cutter is dry, close the cutter door, reconnect power, and turn on the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 115: Replace The Printhead

    4 Turn the printhead lift lever counterclockwise to raise the printhead. 5 Detach the magnetic pressure arm from the printhead bracket and disconnect the two cables from the printhead as you remove it from the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 116: Replace The Platen Roller

    1 Turn the printer off and disconnect the printer from power. 2 Open the media cover. 3 Remove the media. 4 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 117: How To Adjust The Printer

    You can make these adjustments on the printer: • Ribbon wrinkling • Printhead balance • Printhead pressure • Label taken sensor • Label gap sensor and label mark sensor PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 118: Prevent Ribbon Wrinkling

    • Turn the tension bar screw clockwise to move the bar backward and decrease the tension. Turn the tension bar screw counterclockwise to move the bar • forward and increase the tension. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 119: Adjust The Printhead Balance

    The printer is adjusted at the factory for full-width media. If you are using media that is less than full-width (4 inches or 102 mm), Intermec recommends that you adjust the position of the printhead balance arm so that the printhead is correctly pressured against the media.

  • Page 120: Adjust The Printhead Pressure

    Turn the screw clockwise to increase the pressure resulting in darker print. • Turn the screw counterclockwise to decrease the pressure resulting in lighter print. 3 Test and readjust the printhead pressure if necessary. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 121: Adjust The Label Gap And Black Mark Sensor

    Turn the sensor adjustment knob counterclockwise to move the sensor toward the outside of the printer. • Turn the sensor adjustment knob clockwise to move the sensor toward the inside of the printer. 3 Close the media cover. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 122 Chapter 6 — Maintain the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 123: Specifications

    Specifications This appendix contains specifications for the PM23c, PM43, and PM43c printers.

  • Page 124: Printer Specifications

    244.9 x 205.5 x 500.2 mm (9.64 x 8.1 x (Dome Media Cover) 19.7 in) PM43 Weight: 15.8 kg (35 lbs) PM43c Weight: 12.7 kg (28 lbs) PM23c Weight: 9.5 kg (21 lbs) PM43 Printer Width Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 125 Appendix A — Specifications PM43 Printer Length and Height Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 126 Appendix A — Specifications PM43c Printer Width Dimensions PM43c Printer Length and Height Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 127 Appendix A — Specifications PM23c Printer Width Dimensions PM23c Printer Length and Height Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 128 Temperature and Humidity Specifications Operating Temperature: 5 °C to 40 °C (41 °F to 104 °F) Storage Temperature: -20 °C to 70 °C (-4 °F to 158 °F) Relative Humidity: 20 to 80% non-condensing PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 129 (maximum) Ribbon Core (I.D.): 25.40 mm (1.00 in) Ribbon Core Length: 21.59 to 110 mm (0.85 to 4.33 in) Gap and Black Mark Sensor: Adjustable from left edge to101.6 mm (4.00 in) PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 130 62 mm (2.44 in) (maximum) Ribbon Core (I.D.): 25.4 (1.00 in) Ribbon Core Length: 21.59 to 110 mm (0.85 to 4.33 in) Gap and Black Mark Sensor: Adjustable from left edge to101.6 mm (4.00 in) PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 131 Appendix A — Specifications PM23c Print Speed, Resolution, and General Media Specifications Print Mode: Thermal Transfer or Direct thermal Print Speed (variable): 203 dpi:100 to 300 mm/sec (4 to 12 ips) 300 dpi: 100 to 300 mm/sec (4 to 12 ips)
  • Page 132 • Smart Printing Media Sensors • Label gap/tag notch • Black mark • Printhead lift • Media low (with rotational hanger option) • Ribbon present/end (thermal transfer models only) • Ribbon low PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 133 • Andale Mono Bold • Century Schoolbook Roman • CG Times • CG Times Bold • Letter Gothic • OCR-A • OCR-B • Univers • Univers Bold • Univers Condensed Bold • Univers Extra Condensed PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 134 Appendix A — Specifications Downloadable Fonts For broader language and character support, Intermec printers allow download and printing with any Unicode TrueType or TrueType-based OpenType font. Intermec recommends fonts from Monotype Imaging to address global languages. The fonts below have been tested and are available for purchase and download at www.fonts.com.
  • Page 135 • USPS 4-State Customer Bar Code Supported Graphic File Types • PCX, PNG, GIF, and BMP Windows Drivers • Support for Windows XP, Vista, Windows 7, Server 2003, Server 2008 • Supports 32-bit and 64-bit editions PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 136: Interface Specifications

    RS-232 Serial Cable DB9 Pins Signal Description External +5 VDC, Max 500 mA Transmit data Receive data Ground Clear to send Request to send PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 137: Usb Device Interface

    USB Type B Connector To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC. Intermec recommends that you only connect one printer to each USB port on the PC, either directly or through a hub.

  • Page 138: Ethernet Interface

    PM43 printer, and on inside the media cover on the base for the PM23c and PM43c printers. MAC Address Label Location on the PM43 MAC Address Label Location on the PM43c PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 139 Appendix A — Specifications MAC Address Location on the PM23c PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 140 Appendix A — Specifications PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 141: Default Settings

    Default Settings This appendix contains all of the default settings for the printer.

  • Page 142: Default Configuration

    Default Configuration Use this appendix to view the default settings on the printer. The following tables list the default settings for the PM23c, PM43, and PM43c printers. If you restore the printer to factory default settings, it will use the values listed here. The order of the settings reflects the organization of the printer web page and Main Menu.

  • Page 143: Ethernet Settings

    TCP/IP network (IPv4). Subnet Mask Specifies a number that defines the 0.0.0.0 range of IP addresses that can be used in a TCP/IP network. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 144: Wireless 802.11 General Settings

    Roaming Controls the roaming inclination of the printer. The higher the level, the less inclined the printer is to switch access points based on the printer received signal strength (RSSI). PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 145: Wireless 802.11 Network Settings

    0.0.0.0 that is assigned to each device in an IPv4 network. Subnet Mask Sets a number that defines the range of 0.0.0.0 IP addresses that can be used in an IPv4 network. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 146: Wireless 802.11 Security Settings

    Pre-Shared Key Defines the passphrase that allows None the radio to authenticate over the wireless network (for both WPA and WPA2 security). Range is 8 to 64 characters. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 147 Sets the certificate name that is on None Name 1 the primary authentication server. If this value is none, then the value for Server Common Name 2 is used. Range is 1 to 96 characters. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 148: Bluetooth Settings

    This section describes Bluetooth settings for the printer. To view these settings: • From the printer Main Menu, select Settings > Communications > Bluetooth. • From the printer web page, click the Configure tab, Communications > Bluetooth. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 149: Media Settings

    From the printer web page, click the Configure tab, Printing > Media. Note: If you are using an icon printer that is not on a network, you need to use PrintSet 5 through a USB connection to configure media settings. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 150 Sets the width of the printable area Variable measured from the media margin (X) across the printhead. Unit of measurement is defined in the Unit of Measure parameter. *935-044-001* INTERMEC 6001 36th Ave W Everett WA 98203 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 151 Variable edge of the label along the printhead to the edge of the printable area. Unit of measurement is defined in the Unit of Measurement parameter. *935-044-001* INTERMEC 6001 36th Ave W PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 152 Measurement parameter. Range is 0 to 3200. Sets the sensitivity of the label taken sensor. Sensitivity Range is 0 to 14. Supported when the Level Cutter or Label Dispenser accessories are installed. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 153: Print Quality Settings

    Default System Name Sets the network identification Printer model name (WINS name) of the number and serial printer. number. For example, PM43-000000011. System Location Sets the location of the printer. Empty string PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 154 Selects how you want the printer SNMP Trap + Method to notify you of printer alerts. Email Unit of Measure Selects the unit of measure that Dots is used to define several printing parameters. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 155: Display And Audio Settings

    This section describes system I/O settings for the printer. To view these settings: • From the printer Main Menu, select Settings > System Settings > Manage I/O. • From the printer web page, click the Configure tab, System Settings > Manage I/O. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 156: System Network Services

    Determines if the printer can use File Transfer Enable Protocol (FTP). Avalanche Determines if the printer can be managed by Enable Wavelink Avalanche. Net1 Determines if the printer can use Telnet to Enable communicate with Fingerprint. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 157: System Maintenance Alert Settings

    Sets the length of media (in meters) that the printer prints before the Odometer (Printer) alert is sent. Unit of measurement is defined in the Unit of Measure parameter. Range is 0 to 4294967295. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 158 Range is 0 to 4294967295. Ribbon Low Sets the minimum diameter of the ribbon Diameter roll before the Ribbon Low alert is sent, if this alert is configured. Range is 0 to 200 mm. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 159: Print Labels With Inprint

    Print Labels with INPrint This section explains how to use the INPrint feature to print labels.

  • Page 160: About The Inprint Page

    1 On your desktop PC, start a browser. 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click Login. The Login page appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 161 Downloaded and then select the web form in the list. • To use one of the Resident (Intermec-supplied) web forms, click Resident and then select the web form in the list. 7 Type information in the web form as needed.

  • Page 162: Predefined Inprint Label Formats

    Appendix C — Print Labels with INPrint Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1.lbx minimal.lbx shipping.lbx 203_in_demo_4x6.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 163 Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations (Continued) Format Name Sample 203_shipaddr_4x6.lbx lifetest.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 164 Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations (Continued) Format Name Sample 203_packslip_4x6.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 165 Copyright (C) 2003 WIDE Project. https://fedorahosted.org/dhcpv6/ Copyright (c) 2002-2008 Matt Johnston https://matt.ucc.asn.au/dropbear/dropbear.html Portions copyright (c) 2004 Mihnea Stoenescu Copyright (c) 2004, Jan Kneschke, http://www.lighttpd.org/ incremental Copyright (C) 1994-2008 Lua.org, PUC- http://www.lua.org/ Rio. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 166 Copyright (c) 1997 Eric S. Raymond http://giflib.sourceforge.net/ Copyright (C) 1991-1998, Thomas G. http://www.ijg.org/ Lane. Copyright 2006 Richard Wilson http://www.netsurf-browser.org/projects/libnsbmp/ <richard.wilson@netsurf-browser.org> Copyright 2008 Sean Fox <dyntryx@gmail.com> Copyright (c) 1998-2009 Glenn Randers- http://www.libpng.org/pub/png/libpng.html Pehrson PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 167 (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possiblity of such damage. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 168 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2013 Intermec Technologies Corporation. All rights reserved. PM23c, PM43, and PM43c Mid-Range Printer User Manual *935-046-002* P/N 935-046-002...

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