Solving Problems
Power Problems
Error Messages
Video and Display Problems
Sound and Speaker Problems
Printer Problems
Modem and Internet Connection Problems
Touch Pad or Mouse Problems
External Keyboard Problems
Power Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
Check the power light —
When the power light is lit or blinking, the computer has power. If the light is off, press the power button to turn
on the computer.
Charge the battery —
The battery charge may be depleted.
1. Reinstall the battery.
2. Use the AC adapter to connect the computer to an electrical outlet.
3. Turn on the computer.
Check the battery status light —
Connect the computer to an electrical outlet.
If the battery status light rapidly flashes orange, the battery may be defective.
Test the electrical outlet —
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Check the AC adapter —
Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.
Connect the computer directly to an electrical outlet —
that the computer turns on.
Eliminate possible interference —
Adjust the Power Properties —
Reseat the memory module —
If the computer power light turns on but the display remains blank,
Error Messages
If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared.
If the battery status light flashes orange or is a steady orange the battery charge is low or depleted.
Bypass power protection devices, power strips, and the extension cable to verify
Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.
See
"Power Options
Properties."
Unexpected Characters
Drive Problems
PC Card Problems
Network Problems
General Program Problems
If Your Computer Gets Wet
If You Drop or Damage Your Computer
Resolving Other Technical Problems
Contact
Dell.
reseat the memory
module.