IBM RS/6000 44P Series User Manual
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IBM RS/6000 44P Series User Manual

IBM RS/6000 44P Series User Manual

Rs/6000 44p series
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RS/6000 44P Series Model 170 User's Guide
User's Guide
Note to Printer:
Print Graphic between registration marks
Book trim size is 7 3/8 x 9 inches
Front Cover is 10pt. Carolina stock or equivalent C1S (coated one side)
Use Color Graphic cvtestd.ps on front cover - User Book
SA38-0559-01

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Summary of Contents for IBM RS/6000 44P Series

  • Page 1 RS/6000 44P Series Model 170 User’s Guide User’s Guide Note to Printer: Print Graphic between registration marks Book trim size is 7 3/8 x 9 inches Front Cover is 10pt. Carolina stock or equivalent C1S (coated one side) Use Color Graphic cvtestd.ps on front cover - User Book...
  • Page 3 RS/6000 44P Series Model 170 User’s Guide User’s Guide SA38-0559-01...
  • Page 4 ©International Business Machines Corporation 2000. All rights reserved. Note to U.S. Government Users - Documentation related to restricted rights - Use, duplication, or disclosure is subject to the restrictions set forth in the GSA ADP Schedule Contract with IBM Corp..

  • Page 5: Table Of Contents

    Contents Safety Notices . . xi Electrical Safety . . xi Unit Emissions . . xii Laser Safety Information . . xii Data Integrity and Verification . . xiii About This Book . . xv ISO 9000 . . xv Online Publications .
  • Page 6 Other Handling Considerations . 16 Loading a Compact Disc . 17 Opening the Tray Manually . . 18 Playing an Audio CD . . 18 General Information for the 8mm Tape Drive . . 18 Front View of the 8mm Tape Drive . .
  • Page 7 Service Processor Setup Menu . . 45 Passwords . . 45 Serial Port Snoop Setup Menu . 47 System Power Control Menu . . 48 System Information Menu . . 50 Language Selection Menu . . 53 Call-In/Call-Out Setup Menu . .
  • Page 8 Set Address . . 87 Ping . . 88 Config. . 90 SCSI ID . . 91 Firmware Update . . 92 Firmware Recovery . . 93 Text-Based System Management Services . 94 Display Configuration. . 94 Multiboot Menu. . 95 Select Boot Device .
  • Page 9 Configure ISA Adapter . . 117 Configure Reboot Policy . . 117 Configure Remote Maintenance Policy . 118 Configure Ring Indicate Power On Policy. . 120 Configure Ring Indicate Power On . . 120 Configure Service Processor . . 120 Surveillance Setup .
  • Page 10 Run Diagnostics . . 136 Run Error Log Analysis . 136 Run Exercisers . . 136 Exerciser Commands (Cmd) . . 136 Acronyms . . 137 Memory Exerciser . . 137 Save or Restore Hardware Management Policies . . 138 Save or Restore Service Processor Configuration .
  • Page 11 Configuration File Selection . . 171 Examples for Using the Generic Sample Modem Configuration Files . 173 Customizing the Modem Configuration Files . . 173 IBM 7852-400 DIP Switch Settings . . 174 Xon/Xoff Modems . 174 Ring Detection . 175 Terminal Emulators .
  • Page 12 44P Series Model 170 User’s Guide...

  • Page 13: Safety Notices

    Safety Notices Danger notices appear on the following pages: v xi v xii A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury. Caution notices appear on the following pages: v xii v xii Note: For a translation of these notices, see System Unit Safety Information , order...

  • Page 14: Unit Emissions

    CAUTION: This product is equipped with a three–wire power cable and plug for the user’s safety. Use this power cable with a properly grounded electrical outlet to avoid electrical shock. DANGER To prevent electrical shock hazard, disconnect the power cable Unit Emissions The unit-related emission value is equal to or lower than 70dB(A).

  • Page 15: Data Integrity And Verification

    Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software.
  • Page 16 44P Series Model 170 User’s Guide...

  • Page 17: About This Book

    SA38-0561,contains reference information, maintenance analysis procedures (MAPs), error codes, removal and replacement procedured, and a parts catalog. v The RS/6000 44P Series Model 170 Service Guide , order number SA38-0560,contains reference information, maintenance analysis procedures (MAPs), error codes, removal and replacement procedured, and a parts catalog.
  • Page 18 Other company, product, and service names may be trademarks or service marks of others. 44P Series Model 170 User’s Guide...

  • Page 19: Chapter 1. Introducing The 44P Model 170

    Chapter 1. Introducing the 44P Model 170 The 7044 Model 170 servers combine PowerPC 604e microprocessor performance and system expandability, ensuring that your server adapts to handle ever-changing operating requirements. The 7044 Model 170 servers are specifically designed to support the demands of network environments. The 7044 Model 170 servers incorporate the peripheral component interconnect (PCI) bus, which is faster than the industry standard architecture (ISA) bus.

  • Page 20: Other Drives

    v 32x speed CD-ROM drive with sliding tray. Other Drives Drive bays can accommodate 5.25-inch or 3.5-inch drives such as hard disk drives, CD-ROM drives, tape drives, or other removable media drives. Power Supply v 390-watt, usable with 100-127 V ac (low voltage) or 200-240 V ac (high voltage). Keyboard v Standard: 101-key Enhanced Keyboard v 101/102 or 106-key Enhanced Keyboard...

  • Page 21: Front View

    Front View System Type and Model Number Identification Tag CD-ROM Drive Optional Media Bay Diskette Drive Operator Panel System Serial Number Chapter 1. Introducing the 44P Model 170...

  • Page 22: Rear View

    Rear View Serial Number Label: For machine identification. 2 and 3 9-Pin Serial Ports ( ) : For a TTY terminal, modem, or other serial devices. Keylock: For security. Security Bolt: Optional security measure. Adapter Slots (6): For adding PCI adapters. Empty Slot: This slot is not used.
  • Page 23 11 and 12 Audio Ports: Audio line out Audio line in External SCSI Port ( ) : For connecting external SCSI devices. Parallel Port ( ) : For connecting a parallel printer or other parallel devices. Tablet Port ( ) : For attaching a digitizing tablet to your computer. Mouse Port ( ) : For mouse connection.

  • Page 24: Operator Panel

    Operator Panel Power On Switch: Turns system unit power on and off. Reset Switch: Function depends upon the operating system. Power-On LED: Glows when system unit is on. Hard Disk Drive Status LED: Glows when system unit is reading from or writing to the disk drive.

  • Page 25: Chapter 2. Using The 44P Series Model 170

    Chapter 2. Using the 44P Series Model 170 This chapter provides information on how to start and use the system unit. Starting the System Unit 1. Set the power switches of the attached devices to On. Note: When the system is plugged in but not powered on, the Power-On LED flashes slowly.

  • Page 26: Reading The Operator Panel Display

    Reading the Operator Panel Display The operator panel display is used to: v Track the progress of the system unit self-tests and configuration program v Display codes when the operating system comes to an abnormal end v Display system messages Operator Panel Power On Switch: Turns system unit power on and off.

  • Page 27: Using The Keyboards

    Using the Keyboards There are several keyboards available for the system unit. The keyboards have various keys that enter data and control the cursor location. The keyboards can be engraved for the languages of different countries. The functions of each keyboard depend on the software used. The character sets for the keyboards are contained and explained in the documentation for your operating system.

  • Page 28: Using The Three-Button Mouse

    Using the Three-Button Mouse The mouse is a hand-operated locating device. A three-button mouse is available for use with the system unit. Consult your application publication for the exact use of the three-button mouse. You can use the mouse to perform such functions as positioning a cursor, selecting items from a menu, or moving around in your document much easier and faster than if you used only the keyboard.

  • Page 29: Cleaning The Mouse

    Rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball. Rough surfaces can also cause the pads located on the bottom of the mouse to prematurely wear. A deeply pitted surface could cause erratic operation of the mouse. The surface you use should be free from spills, dirt, dust, lint, wax, eraser dust, and other foreign matter.

  • Page 30: Using The 3.5-Inch Diskette Drive

    7. Replace the retaining ring on the mouse and align it with the open slots in the ball cavity. 8. Turn the retaining ring clockwise until the open slots are covered and you hear the ring snap into place. Using the 3.5-Inch Diskette Drive The system unit has a 1.44 MB diskette drive installed vertically in the front.

  • Page 31: Write-Protecting 3.5-Inch Diskettes

    Write-Protecting 3.5-Inch Diskettes Write-protecting diskettes is necessary so that important information is not accidentally lost. When diskettes are write-protected, you can read information from the diskettes, but you cannot write information to them. There is a write-protect tab on the 3.5-inch diskette. To locate the write-protect tab, turn the diskette over with the label facing down.

  • Page 32: Loading And Unloading The 3.5-Inch Diskette

    Loading and Unloading the 3.5-Inch Diskette To load a diskette into the drive, insert the diskette in the diskette drive with the labeled metal shutter first. Push the diskette into the drive until you hear a click. The click indicates that the diskette is securely in position in the drive. To unload the diskette, push the diskette-unload button.

  • Page 33: Front View Of Cd-Rom Drive

    Front View of CD-ROM Drive Compact Disc Tray Emergency Eject Hole Headphone Jack Volume Control Status Light Load/Unload Button Understanding the Status Lights The status lights indicate the operational status of the drive. The various conditions are explained below. If light is: Condition is: Drive is in standby mode with or without a disc loaded.

  • Page 34: Handling Compact Discs

    Handling Compact Discs Compact discs are high-density media that must be handled with care and kept clean to ensure that they remain readable. Use the following precautions to ensure reliability: v Hold the compact disc by the edges. Do not touch the surface of the compact disc. v To remove dust or fingerprints, wipe the compact disc from the center to the outside of the compact disc as shown, using a lint-free cloth.

  • Page 35: Loading A Compact Disc

    Loading a Compact Disc To load a compact disc into the drive, do the following: 1. Press the Load/Unload button to open the tray. The tray slides out of the drive. 2. Place the compact disc in the tray with the label facing up. 3.

  • Page 36: Opening The Tray Manually

    Opening the Tray Manually The compact disc tray automatically opens when you press the Load/Unload button. If it does not automatically open, follow these steps to force it open manually: 1. Shut down and turn off the power to your system unit. 2.

  • Page 37: Front View Of The 8Mm Tape Drive

    Note: The factory default setting is Activated . Data compression is usually controlled by the application software. v A half-high 5.25-inch form-factor. v An LCD display that provides operating and error messages. v Status lights that indicate: – When it is time to clean the tape drive –...

  • Page 38: Operating Recommendations

    Operating Recommendations Attention: Be sure to read ″Handling Static-Sensitive Devices″ in the RS/6000 44P Series Model 170 Installation Guide, order number SA38-0561, Installing and Removing devices chapter before you remove the 8mm Tape Drive from its anti static bag or any time you handle it. For optimum performance, always follow the recommendations listed below: v Handle the drive carefully and by its external metal chassis.

  • Page 39: Tape Cartridge Compatibility

    Tape Cartridge Compatibility The 8mm Tape Drive is compatible with existing 8 mm tape subsystems that comply to the American National Standard (ANSI) X3B5–89-136, Rev. 6, Helical-scan Digital Computer Tape Cartridge, 8 mm for Information Exchange. Refer to the following table for information about specific tape compatibility.

  • Page 40: Environmental Considerations For 8 Mm Data Cartridges

    Environmental Considerations for 8 mm Data Cartridges This section describes operating and storage conditions including temperature, relative humidity, and maximum wet bulb data. Attention: The manufacturer specifies a set of temperature and humidity ranges in which the 8 mm data cartridge can operate with ease. Only regular cleaning procedures are required when operating the cartridge within this range.

  • Page 41: Using The 8Mm Tape Drive

    Using the 8mm Tape Drive This section provides information about operating, using, and maintaining your 8mm Tape Drive. Status Lights The 8mm Tape Drive has two green status lights and one amber status light. The on and off combinations of the status lights indicate the current condition of the tape drive. Each of the International Organization for Standards (IOS) symbols located next to a status light indicates a specific condition of the tape drive as follows: 20.0...

  • Page 42: Liquid Crystal Display

    Status Disturbance Ready (green) Activity (amber) (green) The power-on self-test (POST) is running or the system has issued a Reset to the drive. One of the following has occurred: Off/On v The power is off. v The POST has completed successfully, but no tape cartridge has been inserted.

  • Page 43: Loading The 8 Mm Tape Cartridge

    Loading the 8 mm Tape Cartridge Before loading the tape cartridge, make sure the system unit power is on and that the write-protect tab on the tape cartridge is properly set. Refer to “Setting the Write-Protect Tab on 8 mm Tape Cartridges” on page 21. The tape drive loads the tape from the cartridge and prepares it for reading and writing.

  • Page 44: Unloading The 8 Mm Tape Cartridge

    Unloading the 8 mm Tape Cartridge Before you perform the unload operation, make sure the power to the system unit is on. Window side of tape cartridge 8 mm tape cartridge Write-protect tab Unload button To unload and eject the tape cartridge, press the unload button. The service processor rewinds the tape, then ejects the tape cartridge from the tape drive.

  • Page 45: Cleaning The Tape Drive

    Cleaning the Tape Drive Attention: Do not use video-cleaning cartridges in the 8mm Tape Drive. Video-cleaning cartridges can damage the system drive. Clean the tape drive: v After you use a metal particle (MP) tape and before you use an advanced metal evaporative (AME) tape v When error rates exceed an acceptable level as indicated by the LED and message v Every 72 hours of tape motion as indicated by the LED and message...
  • Page 46 Before you load the cleaning cartridge, make sure the power to the tape drive is on. Window side of tape cartridge 8 mm cleaning cartridge Write-protect tab To clean the tape path: 1. Grasp the edges of the 8 mm cleaning cartridge with the window side of the cartridge facing up.

  • Page 47: Obtaining Additional Tape Cartridges

    Obtaining Additional Tape Cartridges Use only tape cartridges recommended by the manufacturer in the 8mm Tape Drive. Contact your customer service representative or the place of purchase to obtain the recommended tape cartridges. General information for the 12/24GB 4mm Tape Drive The 12/24GB 4mm Tape Drive is an internal streaming tape drive that provides medium to high-capacity backup and archival capability as well as high data transfer rate.

  • Page 48: Front View Of The 12/24Gb 4Mm Tape Drive

    Front View of the 12/24GB 4mm Tape Drive Tape Drive Door Status lights Ready (green) Tape Motion (green) Disturbance (amber) Unload/Reset button Using the 12/24GB 4mm Tape Drive This chapter provides information about operating, using, and maintaining your 12/24GB 4mm Tape Drive. Operating Recommendations Attention: For optimum performance, always follow the recommendations listed below: v Use only high-quality data grade 12/24 GB 4 mm tape cartridges recommended by...

  • Page 49: 12/24 Gb 4 Mm Tape Cartridge Types

    12/24 GB 4 mm Tape Cartridge Types There are different types of 12/24 GB 4 mm tape cartridges that you can use for the following purposes: Type Purpose Test Tape Cartridge Checks the operation of the drive or to run diagnostics.

  • Page 50: Setting The Write-Protect Tab On 12/24 Gb 4 Mm Tape Cartridges

    Setting the Write-Protect Tab on 12/24 GB 4 mm Tape Cartridges Set the write-protect tab on a tape cartridge so that you do not accidentally lose information. The write-protect tab on the tape cartridge controls write-protection. When the write-protect tab on a tape cartridge is closed, information can be read from the tape and written to it.

  • Page 51: Operating The 12/24Gb 4Mm Tape Drive In Harsh Environments

    Always let a cartridge acclimate to the operating environment before you use it. Acclimation is necessary for any data cartridge that has been exposed to a different humidity environment or to a temperature change of 11°C (20°F) or more. Place the cartridge, with its container, in the operating environment for as long as it has been away from the operating environment or for 24 hours, whichever is less.

  • Page 52: Status Light States

    Status Light States The following tables explain the meaning of the green and amber status lights. Status Ready (green) Tape Motion (green) Disturbance (amber) No cartridge installed or No cartridge or no activity No error condition error condition Steady Cartridge installed or Cleaning required or worn loading/unloading media...

  • Page 53: Loading The 12/24 Gb 4 Mm Tape Cartridge

    Loading the 12/24 GB 4 mm Tape Cartridge Before you load the tape cartridge, make sure the power is on and the write-protect tab on the tape cartridge is properly set. Refer to “Setting the Write-Protect Tab on 12/24 GB 4 mm Tape Cartridges” on page 32. The tape drive loads the tape from the cartridge and prepares it for reading and writing.

  • Page 54: Unloading The 12/24 Gb 4 Mm Tape Cartridge

    Unloading the 12/24 GB 4 mm Tape Cartridge Before performing the unload operation, make sure the power to the system unit is on. To unload and eject the tape cartridge, press the unload button. The 12/24GB 4mm Tape Drive rewinds the tape and then ejects the tape cartridge from the tape drive. After you press the unload button, the following occurs: 1.

  • Page 55: Cleaning The Tape Path On The 12/24Gb 4Mm Tape Drive

    Cleaning the Tape Path on the 12/24GB 4mm Tape Drive The 12/24 GB 4 mm tape path should be cleaned either approximately every 30 hours of tape motion or once a month, whichever occurs first. The 12/24 GB 4 mm tape drive monitors the recording quality of the tape cartridge and indicates that the tape path requires cleaning when the disturbance status light (amber) is on.

  • Page 56: Obtaining Additional Tape Cartridges

    3. A successful cleaning operation is indicated when the disturbance status light (amber) goes off (if it was activated before the cleaning operation). Obtaining Additional Tape Cartridges The following table lists the tape cartridges that you can order for the 12/24GB 4mm Tape Drive.

  • Page 57: Service Director

    The Call Home function can be initialized to call either a service center telephone number, a customer administration center, or a digital pager telephone number. The Service Processor can be configured to stop at the first successful call to any of the numbers listed, or can be configured to call every number provided.
  • Page 58 When used in a Scalable Parallel (SP) environment, a client/server type implementation is configured. The Service Director client code runs on each of the Scalable Parallel (SP) nodes. The server component runs on the Control Workstation. In the event of any system failures, the relevant information is transmitted to the Control Workstation through the integrated Ethernet.

  • Page 59: Chapter 3. Using The Service Processor

    Chapter 3. Using the Service Processor The service processor menus enable you to configure service processor options and to enable and disable functions. service processor menus are available using an ASCII terminal when the server is turned off and the service processor is operating with standby power. service processor menus are also available when server power is on and the service processor has detected a server problem (such as loss of surveillance).

  • Page 60: Service Processor Menus

    Service Processor Functions Service Service SMS (ASCII or Processor Processor graphics Menus (ASCII Service Aids terminals) terminals) (ASCII or graphics terminals) Change Privileged Access Password Select Language Enable/Disable Unattended Start Mode Operating system root password Privileged-access password General-Access password Service Processor Menus The service processor menus are divided into two groups: v General user menus - the user must know the general-access password.

  • Page 61: General User Menu

    If your modem has not been configured, go to “Call-In/Call-Out Setup Menu” on page 54 with a terminal or terminal emulator, call the server’s modem. The service processor prompts you for a password (if set), and when verified, displays the service processor menus. General User Menu The menu options presented to the general user are a subset of the options available to the privileged user.

  • Page 62: Privileged User Menus

    v Read System POST Errors Select this item to review the results of the POST (Power-On Self-Test). Your server may be able to start in the presence of POST errors if there are sufficient working system resources. If POST errors occur during startup, this error log, when used with the diagnostics, helps to isolate faults.

  • Page 63: Service Processor Setup Menu

    Service Processor Firmware Firmware Level: sh991029 Copyright 1997, IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3. System Information Menu 4. Language Selection Menu 5. Call-In/Call-Out Setup Menu 6. Set System Name 99.
  • Page 64 the server is in an adequately secure location with only authorized users having access. Such users must still successfully enter a login password to access AIX. If the error threshold is reached by someone entering passwords remotely, the service processor disconnects the modem to prevent potential security attacks on the server by unauthorized remote users.

  • Page 65: Serial Port Snoop Setup Menu

    OS Surveillance Setup Menu 1. Surveillance: Currently Enabled 2. Surveillance Time Interval: Currently 5 or Not Applicable 3. Surveillance Delay: Currently 10 or Not Applicable 98. Return to Previous Menu v Surveillance Can be set to Enabled or Disabled. v Surveillance Time Interval Can be set to any number from 1 to 255 minutes.

  • Page 66: System Power Control Menu

    Use the Snoop Serial Port option to select the Serial Port to Snoop. Note: Only Serial Port 1 is supported. After Serial Port Snooping is correctly configured, at any point after the system unit is booted to AIX, whenever the reset string is typed on the main console, the system unit uses the Service Processor reboot policy to restart.
  • Page 67 BOOT MODE MENU 1. Boot to SMS Menu: Currently Disabled 2. Service Mode Boot from Saved List: Currently Disabled 3. Service Mode Boot from Default List: Currently Disabled 4. Boot to Open Firmware Prompt: Currently Disabled 98. Return to Previous Menu 1>...

  • Page 68: System Information Menu

    The user can also override the choices in the Boot Mode Menu while the system initialization indicators display on the screen. For example, if the user had enabled the system to enter the SMS menus (option 1) but pressed the 8 key while the system initialization indicators displayed on the screen, the system would enter the Open Firmware prompt and disregards the settings in the Boot Mode Menu.
  • Page 69 SYSTEM INFORMATION MENU 1. Read Progress Indicators from Last System Boot 2. Read Service Processor Error Logs 3. Read System POST Errors 4. Read NVRAM 5. Read Service Processor Configuration 6. View System Environmental Conditions 7. Processor configuration/deconfiguration Menu 10. Enable/Disable CPU Guard Menu Currently Enable 11.
  • Page 70 The following is an example of the System Environmental Conditions screen: System Environmental Conditions (System Power is currently off.) Fan 0: A stopped fan detected Fan 1: A stopped fan detected Fan 2: A stopped fan detected Fan 3: A stopped fan detected MEM Temperature is operating within normal tolerances I/O Temperature is operating within normal tolerances CPU Temperature is operating within normal tolerances...

  • Page 71: Language Selection Menu

    v The following is an example of the Memory Configuration/Deconfiguration Menu: Memory Configuration/Deconfiguration Menu DIMMs on memory card number 0: DIMMs on memory card number 1: 1. Configured by system (0x0) 98. Return to Previous Menu Enter card number _and_ DIMM number separated by a space 1>...

  • Page 72: Call-In/Call-Out Setup Menu

    LANGUAGE SELECTION MENU 1. English 2. France 3. Deutsch 4. Italian 5. Espanol 6. Svenska 98. Return to Previous Menu 99. Exit from Menus 1> Note: Your ASCII terminal must support the ISO-8859 character set to correctly display languages other than English. Call-In/Call-Out Setup Menu This menu is used to configure a modem for the service processor to use to support the system.

  • Page 73: Serial Port Selection Menu

    For information on choosing a modem configuration file, see “Sample Modem Configuration Files” on page 171 and “Transfer of a Modem Session” on page 175. Modem Configuration Menu Port 1 Modem Configuration File Name: Port 2 Modem Configuration File Name: To make changes, First select the port and then the configuration file name Modem Ports:...

  • Page 74: Telephone Number Setup Menu

    Serial Port Speed Setup Menu 1. Serial port 1 speed: Currently 9600 2. Serial port 2 speed: Currently 9600 98. Return to Previous Menu A speed of 9600 baud or higher is recommended. Valid serial port speeds are shown below: 4800 1200 7200...

  • Page 75: Call-Out Policy Setup Menu

    For test purposes, use a test number, which you can change later. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.

  • Page 76: Customer Account Setup Menu

    During the setup, the user should have entered the phone numbers for the Digital Pager and Customer Voice for test purposes. These numbers are used to determine whether call-out is working during the Call-Out Test. The Call-Out Test should cause the user’s phone to ring. If the test is successful, call-out is working properly.

  • Page 77: Reboot/Restart Policy Setup Menu

    Reboot/Restart Policy Setup Menu Reboot describes bringing the system hardware back up from scratch, for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware reinitialized.

  • Page 78: Service Processor Functions

    OS Automatic Service processor to Service Processor System response reboot/restart after use OS-Defined Enable supplemental crash setting restart policy? restart policy? None None Restarts None None Restarts False False Restarts False False True True Restarts True Restarts True Restarts Service Processor default AIX default Service Processor Functions This section provides detailed information about the service processor functions.

  • Page 79: System Power-On Methods

    Local User Function User Interface Local async console Text based menus with NLS Operator Panel messages Power and Miscellaneous Power On/Off Configurable Reboot Policy Status and Data Access Error data (Service Processor) Error data (system) Environmental data Service Processor Setup Utilities Passwords Phone numbers Language (NLS) selection...

  • Page 80: Service Processor Call-In Security

    Wait 5 minutes for the server to initialize and then call again using an ASCII terminal. The server responds by requesting a password, if set, or presenting the service processor menus. The remote user now has control of the server. Note: For security, if the system is powered on by the remote power-on via ring indicate signal and the service processor detects an operator panel battery failure, the service processor causes the system to power off.

  • Page 81: Service Processor Reboot/Restart Recovery

    Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is reinitialized.

  • Page 82: Processor Run-Time Deconfiguration (Cpu-Gard)

    It also uses the hardware error detection logic in the processor to capture run-time recoverable and irrecoverable error indications. The firmware uses the error signatures in the hardware to analyze and isolate the error to a specific processor. The processors that are deconfigured remain off-line for subsequent reboots until the faulty processor hardware is replaced.

  • Page 83: Service Processor System Monitoring - Surveillance

    The memory segment or DIMM that is deconfigured remains off-line for subsequent reboots until the faulty memory hardware is replaced. The function allows users to manually deconfigure or re-enable a previously deconfigured memory segment/DIMM through the Service Processor menu. The user can also enable or disable this function through the Service Processor menu.

  • Page 84: Call Out

    To call out before restart, set Call-Out before restart to ENABLED from the Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.

  • Page 85: Console Mirroring

    For this reason, updating only the service processor firmware using the service processor menus is not recommended. Go to the RS/6000 support web site at http://www.rs6000.ibm.com/support/micro to download the latest firmware levels and update instructions.

  • Page 86: Service Processor Error Log

    The program requests the update diskette(s) as they are needed. The service processor will automatically reboot after the firmware update is complete. Service Processor Error Log The service processor error logs contain error conditions detected by the service processor. Error Log 19991118165344 1.

  • Page 87: System Post Errors

    System POST Errors If POST (Power-On Self-Test) errors occur during startup, this error log helps isolate faults when used with the diagnostics. Read System POST Errors Version : 0 Severity : 0 Disposition : 0 Initiator : 0 Event being reported : 0 Extended Error Log Data: 0xC2 0x00 0x84 0x09 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00 0x00 0x00 0x72 0x74...

  • Page 88: Standby Phase

    v Service Processor POST - Conducts Power-On Self-Tests on its various work and code areas. v Service Processor Unattended Start Mode Checks - To assist fault recovery. If unattended start mode is set, the service processor automatically reboots the server. The service processor does not wait for user input or power-on command, but moves through the phase and into the Bring-up Phase.

  • Page 89: Run-Time Phase

    v Update Operator Panel The service processor displays Operator Panel data on the ASCII terminal if a remote connection is active. v Environmental Monitoring The Service Processor provides expanded error recording and reporting. v System Firmware Surveillance (Heartbeat Monitoring) The service processor monitors and times the interval between system firmware heartbeats.
  • Page 90 44P Series Model 170 User’s Guide...

  • Page 91: Chapter 4. System Management Services

    Chapter 4. System Management Services Use the System Management Services menus to view information about your computer and to perform such tasks as setting passwords and changing device configurations. If you have chosen a graphical display as your system console, you can use the graphical System Management Services described below.

  • Page 92: System Management Services

    System Management Services You can also press F8 here to enter the open firmware OK> prompt. The System Management Services screen contains the following choices. Config: Enables you to view your system setup. Go to “Config” on page 75. Multiboot: Enables you to set and view the default operating system, modify the boot sequence, access the Open Firmware command prompt, and work with other options.

  • Page 93: Config

    Utilities: Enables you to set and remove passwords, enable the unattended start mode, set and view the addresses of your system’s SCSI controllers, select the active console, view or clear the firmware error log, and update your system unit’s firmware program. Go to “Utilities”...

  • Page 94: Multiboot

    Device Name PowerPC, POWER3 375 MHz L2-Cache, 4096K PowerPC, POWER3 375 MHz L2-Cache, 4096K Memory Memory Card slot 1, Module Slot =1 size=128MB Memory Card slot 1, Module Slot =2 size=128MB Service Processor Tablet Port addr=378 addr=3F8 addr=2F8 Audio Keyboard Mouse Diskette addr=3F0...
  • Page 95 The following describes the choices available on this screen. Select Software: This option, if supported by the operating system, allows you to choose which operating system to use. Choosing an operating system causes the system to start. This option is supported by AIX. However, not all operating systems support this option.
  • Page 96 Install From: Enables you to select a media drive from which to install an operating system. Selection of a device is done using the spacebar. Boot Sequence: Enables you to view and change the custom boot list (the sequence in which devices are searched for operating system code).

  • Page 97: Utilities

    Utilities Selecting this icon enables you to perform various tasks and view additional information about your system unit. The following describes the choices available on this screen. Password: Enables you to set password protection for turning on the system unit and for using system administration tools.

  • Page 98: Password

    Error Log: Enables you to view and clear the firmware error log information for your system unit. Go to “ErrorLog” on page 85. RIPL (Remote Initial Program Load): Enables you to select a remote system from which to load programs through a network adapter when your system unit is first turned on.

  • Page 99: Power-On Password

    Select this icon to perform password-related tasks. Power-On Password Setting a Power-On Access password helps protect information stored in your system unit. If a Power-On Access password is set for your system unit, the Power-On Access status icon is shown in the locked position.
  • Page 100 Press Enter when you are finished; you must type the password again for verification. If the two password entries do not match, an error icon displays with a message: Password was attempted to be set and an error code Power-On Access: 20E00000 displays.

  • Page 101: Privileged-Access Password

    Note: To use the remote mode feature for booting unattended devices, you must enable the unattended start mode. See the “System Power Control Menu” on page 48 for instructions on enabling the unattended start mode, which allows the system unit to turn on whenever ac power is applied to the system (instead of having the system unit wait for the power button to be pushed).
  • Page 102 If you type the password incorrectly, press the Esc key and start again. If the two password entries do not match, an error icon displays with a message: Password was attempted to be set and an error code Privileged Access: 20E00001 displays.

  • Page 103: Errorlog

    Spin Delay Select this icon to change the spin-up delay for SCSI hard disk drives attached to your system. Spin-up delay values can be entered manually or you can use a default setting. All values are measured in seconds. The default is two seconds. After you have entered the new Spin-up delay values, use the arrow keys to highlight the Save icon and press Enter.

  • Page 104: Ripl

    System Error Log Date Time Error Code Location 1. 96/01/29 00:51:32 12345678 00000000 2. No entry Clear Exit Selecting the Clear icon erases the entries in this log. This error log only shows the first and last errors. RIPL Selecting the Remote Initial Program Load (RIPL) icon gives you access to the following selections.

  • Page 105: Set Address

    Set Address The Set Address icon allows you to define addresses from which your system unit can receive RIPL code. Chapter 4. System Management Services...

  • Page 106: Ping

    If any of the addresses is incomplete or contains a number other than 0 to 255, an error message displays when you select the Save icon. To clear this error, correct the address and select Save again. Attention: If the client system and the server are on the same subnet, set the gateway IP address to [0.0.0.0].
  • Page 107 To change an address, press the backspace key on the highlighted address until the old address is completely deleted. Then enter the new address. Selecting the Ping icon displays a screen in which you select the communications (token-Ring or Ethernet) to be used to send test transmissions. Chapter 4.

  • Page 108: Config

    To use this screen, do the following: 1. Use the arrow keys or mouse to highlight an adapter to configure. 2. Press the spacebar to select the adapter. 3. Highlight the Ping icon and press Enter to send the test transmission. Config The Config icon allows you to configure network adapters which require setup.

  • Page 109: Scsi Id

    SCSI ID Select this icon to view and change the addresses (IDs) of the SCSI controllers attached to your system unit. To change a SCSI controller ID, highlight the entry by moving the up or down arrow keys, then use the spacebar to scroll through available IDs.

  • Page 110: Firmware Update

    To update system and service processor firmware, use the Diagnostics Service Aid under AIX. To obtain firmware updates, as well as update instructions, see the following Web address: http://www.rs6000.ibm.com/support/micro If you are not able to obtain firmware updates or instructions from this Web address, contact your service representative for assistance.

  • Page 111: Firmware Recovery

    DOS. 2. Obtain the system firmware update image file from one of the following sources: a. From the Web address: http://www.rs6000.ibm.com/support/micro b. From an service representative if you cannot access the Web address. 3. Copy the system firmware update image file to the recovery diskette, naming it PRECOVER.IMG.

  • Page 112: Text-Based System Management Services

    Text-Based System Management Services The text-based Open Firmware command line and System Management Services are available if an ASCII terminal is attached to your system unit. The text-based Open Firmware command line allows you to configure some adapters, and the System Management Services makes it possible for you to view information about your system unit and to perform such tasks as setting passwords and changing device configurations.

  • Page 113: Multiboot Menu

    Device Name Power PC, POWER3 375 MHz L2-Cache 4096K Power PC, POWER3 375 MHz L2-Cache 4096K Memory Memory card slot=1, module slot=1 size=128MB Memory card slot=1, module slot=2 size=128MB Service Processor Tablet Port addr=378 addr=3F8 addr=2F8 Audio Keyboard Mouse Diskette Drive addr=3F0 SCSI controller id=7 .-----------.

  • Page 114: Select Boot Device

    If you are running on AIX and you receive the following message: No Operating System Installed this indicates that information in nonvolatile storage could have been lost, as would happen if the battery had been removed. To re-create this value, run the bootlist command under AIX with the appropriate parameters as to the location of the operating system in a particular hard disk.

  • Page 115: Configure Nth Boot Device

    Current Boot Device 1. Diskette 2. Ethernet (Integrated) 3. SCSI CD-ROM id=3 (slot=1) 4. SCSI 4.5 GB Hard Disk id=6 (slot=1) 5. SCSI 4.5 GB Hard Disk id=5 (slot=5) .------. |X=Exit| ′------' Restore Default Settings: Restores the boot list to the default device of: 1.

  • Page 116: Utilities

    Configure Nth Boot Device Device Current Device Number Position Name Diskette Ethernet SCSI CD-ROM SCSI 4.5GB Hard Disk .------. |X=Exit| ′------' ===> Type the device number of the device name that you want to select as the Nth boot device. For example, if you entered this menu by selecting 4 on the previous menu (configure 2nd Boot Device), then enter the number 3 based on the list shown above.
  • Page 117 Password Utilities 1 Set Power-On Access Password 2 Remove Power-On Access Password 3 Unattended Start Mode <OFF> 4 Set Privileged-Access Password 5 Remove Privileged-Access Password .------. |X=Exit| ′------' ===> Set Power-On Access Password Setting a Power-On Access password helps protect information stored in your computer. You can use any combination of up to eight characters (A–Z, a–z, and 0–9) for your password.

  • Page 118: Scsi Spin Up

    SCSI Spin Up Selecting this utility allows you to adjust the hard disk spin-up delay in your system unit. Display Error Log Use this option to view or clear your system unit’s error log. A screen similar to the following displays when you select this option. .----------------------------------------------------------.
  • Page 119 IP Parameters 1. Client IP Address [000.000.000.000] 2. Server IP Address [000.000.000.000] 3. Gateway IP Address [000.000.000.000] 4. Subnet Mask [255.255.255.000] .------. |X=Exit| ′------' ===> To change IP Parameters, type the number of the parameters for which you want to change the value.
  • Page 120 10/10c ethernet TP PCI Adapter 1. Data Rate [Auto] 2. Full Duplex [Auto] .------. |X=Exit| ′------' Selecting the Data Rate option allows you the change the media employed by the Ethernet adapter: .----------------. | DATA RATE | 1. 10 Mbps | 2.

  • Page 121: Change Scsi Id

    To update system and service processor firmware, use Diagnostics Service Aid under AIX. To obtain firmware updates, as well as update instructions, see the following Web address: http://www.rs6000.ibm.com/support/micro. If you are not able to obtain firmware updates or instructions from this Web address, contact your Service representative for assistance.

  • Page 122: Firmware Recovery

    Only use the Firmware Update utility described here if instructed by an authorized representative or by instructions from the Web address posted above, or during the recovery of damaged firmware. When you are prompted, insert the firmware update diskette containing the new firmware image.

  • Page 123: Open Firmware

    SELECT LANGUAGE 1. English 2. Francais 3. Deutsch 4. Italiano 5. Espanol 6. Svenska ====> .------. |x=Exit| ′------' Open Firmware To enter the Open Firmware command line, press the number 8 key after the keyboard text symbol displays during startup. If you have pressed the number 8 key, the Open Firmware command line (an OK prompt) displays after the initialization and power-on self tests (POST) are complete.
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  • Page 125: Chapter 5. Using The Standalone And Online Diagnostics

    Chapter 5. Using the Standalone and Online Diagnostics The diagnostics consist of Standalone Diagnostics and Online Diagnostics. Standalone Diagnostics are packaged on removable media and must be booted before they can be run. If booted, they have no access to the AIX error log or the AIX configuration data. Online Diagnostics, when installed, reside with AIX on the disk or server.

  • Page 126: Undefined Terminal Types

    Undefined Terminal Types If you specify an undefined terminal type from the DEFINE TERMINAL option menu, the menu prompts you to enter a valid terminal type. The menu redisplays until either a valid type is entered or the user exits the DEFINE TERMINAL option. Resetting the Terminal If you enter a terminal type that is valid (according to the DEFINE TERMINAL option menu) but is not the correct type for the ASCII terminal being used, you may be unable...

  • Page 127: Running Diagnostics From A Tty Terminal

    v Under some conditions the system may stop, with instructions displayed on attached displays and terminals. Follow the instructions to select a console display. Running Diagnostics from a TTY Terminal Consider the following when you run diagnostics using a TTY-type terminal as the console display: v See the operator manual for your type of TTY terminal to find the key sequences you need to respond to the diagnostics.

  • Page 128: Concurrent Mode

    Note: The term POST indicator refers to the Icons (graphic display) or device mnemonics (ASCII terminal) that are displayed while the POST is executing. 6. Enter any requested password. 7. Follow any instructions to select a console. 8. After the diagnostic controller loads, DIAGNOSTIC OPERATING INSTRUCTIONS appear on the console display.

  • Page 129: Running The Online Diagnostics In Concurrent Mode

    Error-log analysis is done in concurrent mode when you select theProblem Determination option on the DIAGNOSTIC MODE SELECTION menu. To run the Online diagnostics in concurrent mode, you must be logged in to the AIX operating system and have the appropriate proper authority to issue the commands. The diag command loads the diagnostic controller and displays the Online diagnostic menus.

  • Page 130: Standalone Diagnostic Operation

    5. When DIAGNOSTIC OPERATING INSTRUCTIONS is displayed, follow the displayed instructions to check out the desired resources. 6. When testing is complete, use the F3 key to return to DIAGNOSTIC OPERATING INSTRUCTIONS. Then press the F3 key again to return to the AIX operating system prompt.

  • Page 131: Chapter 6. Introducing Tasks And Service Aids

    Chapter 6. Introducing Tasks and Service Aids The AIX Diagnostic Package contains programs that are called Tasks. Tasks can be thought of as performing a specific function on a resource; for example, running diagnostics or performing a service aid on a resource. This chapter describes the tasks available in AIX Diagnostics Version 4.2 and later.

  • Page 132: Add Resource To Resource List

    v Configure Surveillance Policy v Create Customized Configuration Diskette v Delete Resource from Resource List v Disk Maintenance v Display Configuration and Resource List v Display Firmware Device Node Information v Display Hardware Error Report v Display Hardware Vital Product Data v Display Machine Check Error Log v Display Microcode Level v Display or Change Bootlist...

  • Page 133: Aix Shell Prompt

    Note: Only resources that were previously detected by the diagnostics and deleted from the Diagnostic Test List are listed. If no resources are available to be added, then none are listed. AIX Shell Prompt Note: Use this Service Aid in Online Service Mode only. This service aid allows access to the AIX command line.

  • Page 134: Change Hardware Vital Product Data

    v Certify Hardfile Attached to a Non-RAID SCSI Adapter This selection reads all of the ID and data fields. It checks for bad data and counts all errors encountered. If the unrecovered data errors exceed the threshold value, the hardfile needs to be formatted and certified. If the recovered data errors, recovered (and unrecovered) equipment errors exceed the threshold values, the disk needs to be replaced.

  • Page 135: Configure Isa Adapter

    Configure ISA Adapter This task uses SMIT to allow the identification and configuration of ISA adapters on systems that have an ISA bus and adapters. Diagnostic support for ISA adapters not shown in the list may be supported from a supplemental diskette.

  • Page 136: Configure Remote Maintenance Policy

    The ’Supplemental Restart Policy’, if enabled, is used when the O/S Defined Restart Policy is undefined, or is set to False. When surveillance detects operating system inactivity during restart, an enabled ’Supplemental Restart Policy’ causes a system reset and the reboot process begins. v Call-Out Before Restart(on/off) When enabled, Call-Out Before Restart allows the system to call out (on a serial port that is enabled for call out) when an operating system restart is initiated.
  • Page 137 computer is referred to as the catcher . The catcher expects messages in a specific format to which the Service Processor conforms. For more information about the format and catcher computers, refer to the README file in the AIX /usr/samples/syscatch directory. Contact the service provider for the correct telephone number to enter here.

  • Page 138: Configure Ring Indicate Power On Policy

    Note: If you provide the system name, your support team can quickly identify the location, configuration, and history of your system. You can access this service aid directly from the AIX command line by typing: /usr/lpp/diagnostics/bin/uspchrp -m Configure Ring Indicate Power On Policy Note: This service aid runs on CHRP system units only.

  • Page 139: Surveillance Setup

    v Surveillance Setup v Modem Configuration v Call In/Call Out Setup v Site-Specific Call In/Call Out Setup v Reboot/Restart Policy Setup Surveillance Setup This selection allows you to display and change the NVRAM settings for the surveillance capability of the service processor. The settings allow you to: v Enable or disable surveillance v Set the surveillance time interval, in minutes...

  • Page 140: Reboot/Restart Policy Setup

    v Remote timeout value v Remote latency value v Number of retries while busy v System name The current settings are read from VRAM (Video Random Access Memory) and displayed on the screen. Any changes made to the data shown are written to NVRAM. Reboot/Restart Policy Setup This selection controls how the system tries to recover from a system crash.

  • Page 141: Configure Surveillance Policy

    If the system was powered on when the ac loss occurred, the system reboots when power is restored. If the system was powered off when the ac loss occurred, the system remains off when power is restored. Configure Surveillance Policy This service aid monitors the system for hang conditions;...

  • Page 142: Disk Maintenance

    Note: Only resources that were previously detected by the diagnostics and have not been deleted from the Diagnostic Test List are listed. If no resources are available to be deleted, then none are listed. Disk Maintenance v Disk to Disk Copy v Display/Alter Sector Disk to Disk Copy Notes:...

  • Page 143: Display/Alter Sector

    Display/Alter Sector This selection allows the user to display and alter information on a disk sector. Use this service aid carefully, because inappropriate modification to some disk sectors may result in total loss of all data on the disk. Sectors are addressed by their decimal sector number.

  • Page 144: Display Microcode Level

    the AIX error log, using the Hardware Error Report Service Aid. In either case, the information is analyzed when running the sysplanar0 diagnostics in Problem Determination Mode. Display Microcode Level Use this task to display the current level of microcode on an adapter or device. The syntax of the command is as follows: diag -c -d device_name -T "disp_mcode"...

  • Page 145: Display Previous Diagnostic Results

    This option allows the user to enable the progress indicators when running the Diagnostic Applications. The progress indicators display at the bottom of the screen, which indicate that the test being run (the default is on). v Diagnostic Event Logging This option allows the user to enable logging information to the Diagnostic Event Log (the default is on).

  • Page 146: Display Service Hints

    Display Service Hints This service aid reads and displays the information in the CEREADME file from the diagnostics media. This file contains information that is not in the publications for this version of the diagnostics. The file also contains information about using this particular version of diagnostics.

  • Page 147: Examples

    This service aid can also be run as a command. Use the command to list the sensors and their values in a text format, list the sensors and their values in numerical format, or a specific sensor can be queried to return either the sensor status or sensor value. Run the command by entering one of the following: Note: These commands work only when the flags are entered one at a time (such as those shown in Examples 1 and 2)

  • Page 148: Display Test Patterns

    /usr/lpp/diagnostics/bin/uesensor -t 9004 -i 1 -v This is the result of running the example command only. Display Test Patterns This service aid provides a means of adjusting system display units by providing displayable test patterns. You can select the display type and test pattern. After you make the selections, the test pattern displays.

  • Page 149: Download Microcode To Other Devices

    Download Microcode to Other Devices The syntax of the command is as follows: diag -c -d device_name -T "download [-s diskette ] [-l previous] [-F]" Flag Description Force flag. Required to download microcode if the current level is unavailable on the source. Microcode level.

  • Page 150: Flash Sk-Net Fddi Firmware

    Flash SK-NET FDDI Firmware This task allows the Flash firmware on the SysKonnect SK-NET FDDI adapter to be updated. Format Media This task allows the selection of diskettes, hardfiles, or optical media to be formatted. Each selection is described below. Hardfile Attached to SCSI Adapter (non-RAID) v Hardfile Format Writes all of the disk.

  • Page 151: Hardfile Attached To Pci Scsi Raid Adapter

    For a newly installed drive, you can ensure that all blocks on the drive are overwritten with your pattern when you use the following procedure: 1. Format the drive. 2. Check the defect MAP (Maintenance Analysis Procedure) by running the Erase Disk selection.

  • Page 152: Optical Media

    Optical Media This function formats the media without certifying. v Optical Media Initialize Formats the media without certifying. This function does not reassign the defective blocks or erase the data on the media. It provides a quick way of formatting the media and cleaning the disk.

  • Page 153: Local Area Network Analyzer

    Local Area Network Analyzer This selection is used to exercise the LAN communications adapters (Token-Ring, Ethernet, and (FDDI) Fiber Distributed Data Interface). The following services are available: v Connectivity testing between these two network stations. Data is transferred between the two stations, requiring the user to input the Web addresses of both stations. v Monitoring ring (Token-Ring only).

  • Page 154: Pci Raid Physical Disk Identify

    PCI RAID Physical Disk Identify This selection identifies physical disks connected to a PCI SCSI-2 F/W RAID adapter. This task can be run directly from the AIX command line. The syntax of the command is as follows: diag -c -d pci RAID adapter -T identify Process Supplemental Media Diagnostic Supplemental Media contains all the necessary diagnostic programs and files required to test a particular resource.

  • Page 155: Acronyms

    Acknowledge an error Back one page Toggle between cycle count and last error View the AIX error log Page forward one page Return to Main Menu Refresh screen Enable or disable beep on error Exit system exerciser Acronyms The following list describes abbreviations used in the exerciser reports. To toggle between two states for (example, Activate/Halt Devices), use the number of the device.

  • Page 156: Save Or Restore Hardware Management Policies

    Save or Restore Hardware Management Policies Use this service aid to save or restore the settings from Ring Indicate Power On Policy, Surveillance Policy, Remote Maintenance Policy and Reboot Policy. v Save Hardware Management Policies This selection writes all of the settings for the hardware management policies to the /etc/lpp/diagnostics/data/hmpolicies file: v Restore Hardware Management Policies This selection restores all of the settings for the hardware management policies from...

  • Page 157: Scsi Device Identification And Removal

    v The exerciser transmitted a SCSI Inquiry command and did not receive any response or error status back. Check that the address is valid, then retry. v The exerciser transmitted a SCSI Inquiry command and the adapter indicated a SCSI bus error. v The exerciser transmitted a SCSI Inquiry command and an adapter error occurred.
  • Page 158 The time since the drive was last cleaned displays on the screen. In addition, a message indicating whether the drive is recommended to be cleaned is also displayed. v Copy a tape drive’s trace table. The trace table of the tape drive is written to diskettes or a file. The diskettes must be formatted for DOS.

  • Page 159: Spare Sector Availability

    Spare Sector Availability This selection checks the number of spare sectors available on the optical disk. The spare sectors are used to reassign when defective sectors are encountered during normal usage or during a format and certify operation. Low availability of spare sectors indicates that the disk needs to be backed up and replaced.

  • Page 160: Update System Flash

    When the service aid is running from stand alone diagnostics, the flash-update image file is copied to the file system from diskette. The user needs to provide the image on a diskette since the user does not have access to remote file systems or any other files that are on the system.

  • Page 161: 7135 Raidiant Array Service Aid

    Used to update the microcode on any of the disk drives in the array. v Update EEPROM Used to update the contents of the EEPROM on a selected controller. v Replace Controller Used when it is necessary to replace a controller in the array. Adapter Microcode Download: Usage: diag -c -d deviceName -T "download [-B][-D][-P]"...
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  • Page 163: Chapter 7. Using The System Verification Procedure

    Chapter 7. Using the System Verification Procedure Use the system verification procedure to check the system for correct operation. If you are analyzing a hardware problem, should use “Chapter 8. Hardware Problem Determination” on page 149. Step 1. Considerations before Running This Procedure Notes: 1.

  • Page 164: Step 3. Running System Verification

    a. When the keyboard indicator appears, press F5 on the directly attached keyboard (5 on the ASCII keyboard) to load the Stand-alone Diagnostics or F6 on the directly attached keyboard (6 on the ASCII terminal keyboard) to load the Online Diagnostics. b.

  • Page 165: Step 5. Stopping The Diagnostics

    Step 5. Stopping the Diagnostics 1. If you are running Online diagnostics, shut down the system using the following procedure: a. Press F3 repeatedly until you get to the Diagnostic Operating Instructions, then follow the displayed instructions. b. Press F3 once, and then follow the displayed instructions to shut down the system.
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  • Page 167: Chapter 8. Hardware Problem Determination

    Chapter 8. Hardware Problem Determination This chapter provides information on using stand-alone or online diagnostics to help you solve hardware problems. In addition, it provides a list of error codes and recommended actions that you can take to resolve the problem before contacting a service representative.

  • Page 168: Step 3

    Step 3 Determine if the operating system is accepting commands. Is the operating system accepting commands? The system must be turned off in order to run diagnostics. Verify with the system administration and users that the system may be turned off. If so, then turn off the system unit and go to “Step 6” on page 151.

  • Page 169: Step 6

    Step 6 This step loads Online Diagnostics in service mode. If you are unable to load the diagnostics, go to “Step 7”. 1. Turn the power on. 2. When the keyboard indicator (icon or text) appears, press F6 on the directly attached keyboard, or 6 on the ASCII terminal keyboard, to indicate that diagnostics are to be loaded.

  • Page 170: Step 9

    Step 9 The diagnostics loaded correctly. Press the Enter key. Is the Function Selection menu displayed? Go to “Step 10”. Go to “Step 11”. Step 10 There is a problem with the keyboard. Find the type of keyboard you are using in the following table. Then follow the instructions given in the Action column.
  • Page 171 System Response Action The Missing Resource menu is displayed. Follow the displayed instructions until either the Diagnostic Mode Selection menu or an SRN is displayed. If the Diagnostic Mode Selection menu is displayed, select Problem Determination and go to “Step 12”. If you get an SRN, record it, and go to “Step 14”...
  • Page 172 Select and run the diagnostic tests on the resources you are having problems with or select the All Resources option to check all of the configured resources. Find the response in the following table and follow the instructions given in the Action column. Diagnostic Response Action An SRN is displayed.
  • Page 173 4. Enter any requested passwords. 5. Follow any instructions to select a console. Did the Diagnostics Operating Instructions display without any obvious display problem? Go to “Step 7” on page 151. Go to “Step 9” on page 152. Step 17 The diagnostics did not find a hardware problem.

  • Page 174: Problem Determination When Unable To Load Diagnostics

    Problem Determination When Unable to Load Diagnostics Use this procedure to obtain an error code. The service organization uses the error code to determine which field replaceable units (FRUs) are needed to restore the system to correct operation. Step 1. Considerations before Running This Procedure v The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port.

  • Page 175: Step 4

    Step 4 This step attempts to load the Stand-alone diagnostics. 1. Turn the power to off. 2. Turn the power to on. 3. Insert the diagnostic CD-ROM into the CD-ROM drive. 4. If the keyboard indicator displays, press F6 on the directly attached keyboard, or 6 on the ASCII keyboard, to indicate that diagnostics are to be loaded.
  • Page 176 Symptom Action The diskette LED is blinking rapidly, or E1EA or The flash EPROM data is corrupted. Run the E1EB is displayed on the operator panel. recovery procedure for the flash EPROM. The system stops with a prompt to enter a Enter the password.

  • Page 177: Step 6

    Symptom Action The System Management Services menu is The device or media you are attempting to boot displayed. from might be faulty. 1. Check the SMS error log for any errors. To check the error log: v Select tools v Select error log v If an error is logged, check the time stamp.
  • Page 178 Keyboard Type Action 102-key keyboard. Identify by the type of Enter Record error code M0KBD002 and report the key used. The Enter key extends into two problem to the service organization. horizontal rows of keys. Kanji keyboard. Identify by the Japanese Record error code M0KBD003 and report the characters.

  • Page 179: Appendix A. Environmental Notices

    United States, IBM has established a collection process for reuse, recycling, or proper disposal of used sealed lead acid, nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment. For information on proper disposal of the nickel cadmium batteries in this product, please contact IBM at 1-800-426-4333. For information on battery disposal outside the United States, contact your local waste disposal facility.
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  • Page 181: Appendix B. Notices

    Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used.
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  • Page 183: Appendix C. Checking The Current Firmware Levels

    Gregorian date of the firmware. Check the RS/6000 support web site at http://www.rs6000.ibm.com/support/micro for the latest level of downloadable firmware and update instructions. If the version of system firmware installed on your system is newer than (has a later date) or the same date as the system firmware shown on the web site, do not download and apply the update.
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  • Page 185: Appendix D. General Attributes Required When Using A Tty Terminal

    Appendix D. General Attributes Required When Using a TTY Terminal The following general attributes are the default settings for the diagnostic programs. Be sure your terminal is set to these attributes. Note: Set these attributes before the diagnostic programs are loaded. General Setup 3151 3151...

  • Page 186: Additional Communication Attributes

    General Setup 3151 3151 3161 /3164 Description Attributes /11/31/41 /51/61 Settings Settings Settings Line wrap The cursor moves to the first character position of the next line in the page after it reaches the last character position of the current line in the page. Forcing insert Field Field...

  • Page 187: Additional Keyboard Attributes

    Communication 3151/11 3151 3161 /3164 Description Setup Attributes /31/41) /51/61, Settings Settings Settings Turnaround character Selects the carriage return (CR) character as the line turnaround character. Interface EIA-232 EIA-232 EIA-232 Uses the EIA-232 interface protocol. Line control IPRTS IPRTS IPRTS Uses the ’permanent request to send’...

  • Page 188: Additional Printer Attributes

    Additional Printer Attributes The following printer attributes are for a printer attached to the 3151, 3161, and 3164 terminals. Printer Setup 3151/11 3151 3161 /3164 Description Attributes /31/41 /51/61 Settings Settings Settings Line speed 9600 9600 9600 Uses 19200 or 9600 bps (bits per second) line speed to communicate with the system unit.

  • Page 189: Appendix E. Modem Configurations

    If Yes, use modem configuration file modem_m0.cfg and then go to step 7. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 174 for the correct switch settings.
  • Page 190 PTSN (for Public Telephone Switched Network). The service processor expects to use the modem on the public network, so the telephone line should attach to the PTSN connector. If No, continue with step 3. 3. Does your modem respond to the extended command set (prefixed with &)? If Yes, go to step 5.

  • Page 191: Examples For Using The Generic Sample Modem Configuration Files

    Note: Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem. Therefore, even though the paging was successful, the error message causes the Service Processor to retry, continuing to place pager calls for the number of retries specified in the Call-Out Policy Setup Menu.

  • Page 192: Ibm 7852-400 Dip Switch Settings

    4. Save the changes. IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, the DIP (dual inline package) switches must be set according to the following table. Switch...

  • Page 193: Ring Detection

    Ring Detection Most modems produce an interrupt request each time they detect a ring signal. Some modems generate an interrupt only on the first ring signal that they receive. AT&T Data Port 2001 is an example of such a modem. The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On (RIPO) is enabled.

  • Page 194: Recovery Strategy

    The modem command &Dn (where ’n’ is a number) generally sets the modem response to the Data Terminal Ready (DTR) signal from the server’s serial port. The desired response is that the modem will hold a connection while DTR is enabled, and drop the connection when DTR is released.

  • Page 195: Prevention Strategy

    # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
  • Page 196 # V0 Use numeric responses S0=0 Automatic answer inhibit # +++ Escape to command mode S0=2 Answer on second ring # H0 Hang-up T = Tone mode. When used as T\r, it is a no op to maintain program synchronization when modem may/will echo the commands.
  • Page 197 expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0T\r" # Limit response codes. expect "0\r" timeout 2 # Confirm commands successful. send "ATS0=2\r" # Set AutoAnswer ON expect "0\r" timeout 2 # Confirm command successful. done waitcall: ignore "2\r" timeout 1 # Ignore first ring.
  • Page 198 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
  • Page 199 timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response.
  • Page 200 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
  • Page 201 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" # Initialize modem: Echo OFF, expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0X0T\r" # Limit response codes. expect "0\r" timeout 2 # Confirm commands successful. send "ATS0=0\r"...
  • Page 202 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the...
  • Page 203 # factory default settings. ICDelay 1 DefaultTO 10 CallDelay 120 # AT Attention Code Inserts delay in dialing commands # &F0 Reset. Restore profile 0 Q0 Turn on responses # E0 Turn echo off Turn off responses # V0 Use numeric responses S0=0 Automatic answer inhibit # +++ Escape to command mode S0=2 Answer on second ring...
  • Page 204 disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response. send "ATE0Q1\r"...
  • Page 205 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
  • Page 206 # PROGRAMMING NOTE: No blanks between double quote marks ("). condout: send "AT&F1Q0T\r" # Reset modem. Select profile 1 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" # Initialize modem: Echo OFF, expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0X0T\r"...
  • Page 207 waitcall: ignore "2\r" timeout 1 # Ignore first ring. expect "2\r" timeout 10 # Pick up second ring # or timeout. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" timeout 60 done page:...
  • Page 208 44P Series Model 170 User’s Guide...

  • Page 209: Index

    Index Numerics disk drive activity LED 6, 8 display/alter bootlist 126 12/24GB 4mm Tape Drive using 30 3.5–inch diskette drive electrical safety xi using 12 electrical xi 7135 RAIDiant array 142 laser compliance statement xii 7318 server service aid 143 EPROM 8mm Tape Drive updates 67...
  • Page 210 menus (continued) problem determination service processor language selection 53 using the stand-alone or online diagnostics 149, service processor menus SMS 41 when unable to load diagnostics 156 service processor reboot policy setup 59 product disposal 161 service processor serial port selection 55 progress indicators 43, 51 service processor serial port snoop setup 47 publications, online xv...
  • Page 211 service aids 113, 114 (continued) service processor menus (continued) display/alter sector 125 customer account 58 display configuration and resource list 125 general user 43 display firmware device node information 125 language selection 53 display hardware error report 125 menu inactivity 42 display hardware VPD 125 privileged user 44 display microcode level 130...
  • Page 212 trademarks xv transfer of a modem session 175 TTY terminal attributes required for diagnostics general 167 unattended start mode, enable/disable 48 United Kingdom’s telephone line requirements xi update system flash 142 using system verification procedure 145 using service director feature 38 using service processor feature 38 using the 12/24GB 4mm Tape Drive 30 using the 3.5-inch diskette drive 12...

  • Page 213: Reader's Comments - We'd Like To Hear From You

    Reader’s Comments — We’d Like to Hear From You Title:RS/6000 44P Series Model 170 User’s Guide Order Number: SA38-0559-01 Overall how satisfied are you with the information in this book? Very Satisfied Neutral Dissatisfied Very Satisfied Dissatisfied Overall Satisfaction How satisfied are you that the information in this book is:...
  • Page 214 Cut or Fold Along Line Fold and Tape Please do not Staple Fold and Tape NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL POSTAGE WILL BE PAID BY ADDRESSEE Information Development Department H6DS-9561 11400 Burnet Road Austin, TX 78758-3493 Fold and Tape Please do not Staple...
  • Page 216 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. October 2000 SA38-0559-01...

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