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Epson America, Inc. Limited
Warranty
What Is Covered: Epson America, Inc. ("Epson")
warrants to the original retail purchaser that the Epson
label-printing device and its consumables and
accessories covered by this limited warranty statement
(each, a "product"), if purchased and operated only in
the United States, Canada, or Puerto Rico, will be free
from defects in workmanship and materials for a period
of one (1) year from the date of original purchase, in the
case of the label-printing device, and for a period of
thirty (30) days from the date of original purchase, in the
case of its consumables or accessories. Consumables
include label and tape rolls and cassettes. Accessories
include an AC adapter. For consumables, the warranty
covers only mechanical defects in workmanship and
materials. For warranty service, you must provide proof
of the date of original purchase.
What Epson Will Do To Correct Problems: Should
your Epson product prove defective during the
warranty period, please call the Epson Connection
(562) 276-7245 (U.S. and Puerto Rico) or (905) 709-2567
(Canada) for warranty repair instructions and return
authorization. An Epson service technician will provide
telephone diagnostic service to determine whether the
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Notices
product requires service. If service is needed, Epson will,
at its option, exchange or repair the product without
charge for parts or labor. If Epson authorizes an
exchange for the defective unit, Epson will ship a
replacement product to you, freight prepaid, so long as
you use an address in the United States, Canada, or
Puerto Rico. Shipments to other locations will be made
freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson
within five (5) working days of receipt of the
replacement. Epson requires a debit or a credit card
number to secure the cost of the replacement product
in the event that you fail to return the defective one. If
Epson authorizes repair instead of exchange, Epson will
direct you to send your product to Epson or its
authorized service center, where the product will be
repaired and sent back to you. You are responsible for
packing the product and for all costs to and from the
Epson authorized service center. When warranty service
involves the exchange of the product or a part, the item
replaced becomes Epson property. The replacement
product or part may be new or refurbished to the Epson
SM
at
standard of quality, and, at Epson's option, may be
another model of like kind and quality. Exchange
products and parts assume the remaining warranty
period of your original product covered by this limited
warranty.
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