Fujitsu fi-5000N Operator's Manual page 97

Message
Unable to capture fingerprint.
Place finger on sensor correctly
Capturing failure
Your finger is wet.
Please wipe finger and sensor.
User is not registered.
Invalid ID number
The PIN is incorrect
The New PIN entries do not
match
This fingerprint is not registered.
Unable to register fingerprint.
Please register again.
Unable to register this finger.
Register different finger.
Failed to save fingerprint data
Invalid IP address
Invalid subnet mask
Invalid gateway address
Invalid DNS server address
Host connection failure due to
time-out
8.1 Error Messages and Remedies
Remedies
•
Verify that you are placing your finger in the correct
position. Refer to "APPENDIX Using User Authentica-
tion by Fingerprint" (page 1)
•
During fingerprint registration, do not remove your fin-
ger until the beep sounds.
Your fingerprint cannot be captured as your finger is wet.
Clean your registered finger. Also, moisten a cloth with
Cleaner F1 and wipe the sensor's surface lightly.
Place the finger that is registered on the sensor.
(This message disappears after 3 seconds and the device
returns to logout status)
Check your ID number, and enter the correct ID number.
Check your PIN, and enter the correct PIN.
Check whether the PIN is incorrect.
Do the following:
•
Change your finger position on the fingerprint sensor.
•
Check with the PIN whether you are a registered user.
•
Check whether it is a different finger that has been
registered.
•
Register your finger again.
Refer to "APPENDIX Using User Authentication by Fin-
gerprint" (page 1) and register your fingerprint again.
The finger may not be in optimal condition (extremely dry
skin, wounded, etc.) for registration. Register another fin-
ger.
Register your fingerprint again. If the problem persists,
turn off and on the power, and configure the fingerprint
settings again.
Check whether the IP address entered is incorrect.
Check whether the subnet mask entered is incorrect.
Check whether the gateway address entered is incorrect.
Check whether the DNS entered is incorrect.
Check the following:
•
fi-5000N is connected via network to the PC specified
by the logged-in user.
•
The PC specified by the logged-in user is running.
•
fi-5000N Software is installed on the PC specified by
the logged-in user.
•
The trigger port settings for fi-5000N and the settings
for the PC specified by the logged-in user are identical.
fi-5000N Operator's Guide
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