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Troubleshooting: Dell™ Internal PCIe PAL/SECAM/DVB-T Desktop TV Tuner User's
Guide
Common Problems and Solutions
Getting Help
Common Problems and Solutions
Hardware Detection
Problem
The hardware not detected by the
Windows operating system
Video Source
Problem
No video is present in computer window
Audio & Video
Problem
No video is present in computer window
Poor performance (video jerky, audio
noisy, etc.)
TV picture is bad
No video capture
No audio capture
Getting Help
If the troubleshooting procedures in this document do not resolve the problem, please contact Dell for technical assistance by visiting
http://www.support.dell.com
or calling 1-800-BUY-DELL.
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Cause
Solution
PCIe device is not inserted
Remove and reinsert the PCIe device into the
properly.
computer.
The PCIe slot on the
Insert the PCIe device into another PCIe slot on
computer is defective.
the computer.
Drivers are not installed or
Driver not properly loaded. Run SETUP.EXE from
are damaged.
the Dell Resource CD.
The PCIe device may be bad.
Contact Dell Tech Support.
Cause
Solution
Cables are damaged or
Verify that the cables are correctly installed and
connected incorrectly.
in good condition.
Video source may be
Check that correct video source (tuner,
incorrectly set.
composite, or S-video) is selected in the
software application. Close the application and
restart the computer.
The PCIe device may be bad.
Remove and reinsert the PCIe device into the
computer. If the problem remains, contact Dell
Tech Support.
Cause
Solution
Video source may be
Choose the proper video source: tuner or S-
incorrectly set.
video or composite. Ensure that the video
source is powered and connected to the PCIe
device.
System may not be optimized
Be sure that DMA is enabled for the hard drive.
for performance.
If you have multiple programs open, close
applications that are not critical.
RF signal strength too low,
Verify that other channels work correctly by
noisy signal
changing channels. If all channels are bad,
check the antenna or install an RF amplifier.
Application software may
Verify that video is present in the overlay
have stopped.
window on the computer's monitor. If video is
present on the computer's display, then restart
the computer and then the software application.
Cables or video source may
If no video is present on the computer's display,
be non-functional.
check that the cables are connected securely
and the video source is on and operational.
Hard disk is full.
Make room on your hard drive (delete some
files) or use a different hard drive.
Application software may
Verify that video is present in the overlay
have stopped.
window on the computer's monitor. If video is
present on the computer's display, then restart
the computer and then the software application.
Speakers are not connected.
Verify that speakers are connected to the sound
card in the computer.
Audio MUTE is on.
Check that Mute is disabled and Volume is up.
Hard disk is full.
Make room on your hard drive (delete some
files) or use a different hard drive.
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