Samsung UN50EH5000FXZA User Manual page 2

Series 4000/4050/5000/5050/5070

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Eco Solution

❑ Connecting a USB Device

■ Energy Saving (Off / Low / Medium / High / Picture Off) :

1. Turn on your TV.

This adjust the brightness of the TV in order to reduce power

consumption. If you select Picture Off, the screen is turned

2. Connect a USB device containing photo, music and/or movie

off, but the sound remains on. Press any button except volume

files to the USB jack on the side of the TV.

button to turn on the screen.

3. When USB is connected to the TV, you can select Media Play

■ Eco Sensor (Off / On)

: To enhance your power

for LED 5000 series

(USB) in Application menu.

savings; the picture settings will automatically adapt to the light

in the room.

✎

❑ Using the Media Play Menu

If you adjust the Backlight, the Eco Sensor will be set to

Off.

Min. Backlight: When Eco Sensor is On, the minimum screen

Media Play

brightness can be adjusted manually.

✎

If Eco Sensor is On, the display brightness may change

Videos

(become slightly darker in most cases) depending on the

surrounding light intensity.

■ No Signal Power Off (Off / 15 min. / 30 min. / 60 min.): Sets

how quickly the TV switches to standby mode, if no picture is

being received.

✎

Disabled when the PC is in power saving mode.

SUM

▒ Change Device

E Enter

■ Auto Power Off (Off / On): The TV will be automatically turned

1. Press the

button. Press the ▲ or ▼ button to select

off when no user operation is received for 4 hours.

Application, then press the ENTERE button.

2. Press the ▲ or ▼ button to select Media Play (USB), then

Support Menu

press the ENTERE button.

3. Press the ◄ or ► button to select an icon (Videos, Music,

Self Diagnosis

Photos, Settings), then press the ENTERE button.

■ Picture Test: Use to check for picture problems. If the problem

✎

It might not work properly with unlicensed multimedia files.

continues to occur, check the color pattern.

✎

Need-to-Know List before using Media Play (USB)

■ Sound Test: Use the built-in melody sound to check for sound

The file system supports FAT16, FAT32 and NTFS.

problems.

Certain types of USB Digital camera and audio devices may not

■ Signal Strength: (digital channels only) An HD channel's

be compatible with this TV.

reception quality is either perfect or the channels are unavailable.

Media Play only supports USB Mass Storage Class (MSC)

Adjust your antenna to increase signal strength.

devices. MSC is a Mass Storage Class Bulk-Only Transport

■ Reset: Reset all settings to the factory defaults.

device. Examples of MSC are Thumb drives and Flash Card

✎

Readers. Devices should be connected directly to the TV's USB

The PIN input screen appears before the setup screen.

port. USB HDD is not supported.

✎

Enter your 4-digit PIN. Change the PIN using the Change

Before connecting your device to the TV, please back up your

PIN option.

files to prevent them from damage or loss of data. SAMSUNG is

not responsible for any data file damage or data loss.

Software Upgrade

A USB device that requires high power (more than 0.5A) may not

Software Upgrade can be performed by downloading the latest

be supported.

firmware from samsung.com to a USB memory device.

Do not disconnect the USB device while it is loading.

The higher the resolution of the image, the longer it takes to

HD Connection Guide

display on the screen.

Refer to this information when connecting external devices to the

The maximum supported JPEG resolution is 15360 x 8640 pixels.

TV.

If a file is corrupted or the TV does not support the file type, the

"Not Supported File Format" message appears.

Contact Samsung

The TV cannot play MP3 files with DRM that have been

POWER

downloaded from a for-pay site. Digital Rights Management

View this information when your TV does not work properly or

(DRM) is a technology that supports the creation, distribution,

when you want to upgrade the software. You can find information

and management of digital content in an integrated and

regarding our call centers and how to download products and

comprehensive way, including protecting the rights and interests

software.

of content providers, preventing illegal copying of contents, and

managing billings and settlements.

Media Play

Enjoy photos, music and/or movie files saved on a

USB Mass Storage Class (MSC) device.

MEDIA.P

- 9 -

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solution. If none of these troubleshooting tips apply, visit

samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Problem

Possible Solution

Flickering and Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to disable some of its energy efficient

features like the Eco Sensor or the Energy Saving feature. If you follow below step with your remote, you can turn

these features off or on.

y Energy saving : User Menu → Setup → Eco Solution → Energy Saving

y Eco Sensor : User Menu → Setup → Eco Solution → Eco Sensor

Component Connections /

If you find that the color on your Samsung television's screen is not correct or black and White, first run a Self

Diagnosis on the TV to make sure there are no device issues.

Screen Color

y Self Diagnosis : User Menu → Support → Self Diagnosis → Picture Test

y If the test is ok, try making sure ;

y Your connections are all consistent. For example, if you've used the AV In jack on your TV, make sure you have

used the AV Out jack on your video source.

y Try making sure you have connected to the correct jacks. For example, if you use the Component jacks, labeled

Pb, Pr, and Y, to connect your TV and video source, make sure you have connected the blue Pb jack on the

video source to the blue Pb jack on the TV, the red Pr jack on the source to the red Pr jack on the TV.

Screen Brightness

If you find that the colors on your Samsung TV are correct but just a little too dark or bright, there are some settings

you should check before calling for a repair.

y Backlight, Contrast, Brightness, Sharpness, Color, Tint and so on. Go in to "Picture" on user Menu then try

adjusting options mentioned above.

Unwanted Powering off

If your Samsung TV appears to turn off by itself, there may be an issue with either your Timer settings or your Eco

friendly No Signal Power Off feature.

First make sure you Sleep Timer is not accidentally set. The sleep timer allows you the comfort of falling asleep with

the TV still on but, turns it off after a certain period of time so as not to waste energy.

y Sleep Timer : User Menu → Setup → Time → Sleep Timer

If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or Auto Power Off feature.

y No Signal Power Off : User Menu → Setup → Eco Solution → No Signal Power

y Auto Power Off : User Menu → Setup → Eco Solution → Auto Power Off

Trouble Powering On

Before Turn on check red light on the right or left bottom of your TV. Press power on button on TV or remote

and it will blink about 5 times before turning on.

If you find that you are having trouble powering on your Samsung television, there are a number of things to check

before making a call to the service department.

y If you happen to be using the TV as a monitor and the stand-by light only blinks for a few seconds when you

press the power button, your PC is in sleep mode. To take your PC out of sleep mode, press a key on your

keyboard or move the mouse. Then try turning your TV on.

If you're sure your power cord, remote control, and PC are functioning properly, you may be having a cable issue. If

you have a cable or satellite box, your TV may appear to be off because the cable or satellite box is not outputting a

signal. To test the signal output of your cable or satellite box, press the guide or info button on the cable or satellite

box remote control. If the screen displays the guide or info data, the problem is caused by the box.

Stand Assembly

• If you have any trouble to assemble the stand though you refer to "Install the Stand" mentioned at separate guide.

Cannot find channel

• Re-run plug and play.

Poor picture

First, perform the Picture Test and to see if your TV is properly displaying the test image.

Go to

- Support - Self Diagnosis - Picture Test

If the test image is properly displayed, the poor picture may be caused by the source or signal.

The TV image does not look as good as

• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or Component cables to

it did in the store.

deliver HD (high definition) picture quality.

• Cable/Satellite subscribers: Try HD channels from the channel line up.

• Air/Cable Antenna connection: Try HD channels after performing Auto program.

✎

Many HD channels are up scaled from SD(Standard Definition) contents.

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

The picture is distorted: macroblock

• Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports

and action movies.

error, small block, dots, pixelization.

• A weak signal can cause picture distortion. This is not a TV problem.

• Mobile phones used close to the TV (within 3.3ft) may cause noise in the picture on analog and digital channels.

Color is wrong or missing.

• If you're using a component connection, make sure the component cables are connected to the correct jacks.

Incorrect or loose connections may cause color problems or a blank screen.

- 13 -

PTP device is not supported.

If an over-power warning message is displayed while you are

connecting or using a USB device, the device may not be

recognized or may malfunction.

If the TV has no input during the time set in Auto Protection Time,

the Screensaver will run.

The power-saving mode of some external hard disk drives may be

released automatically when your connect them to the TV.

If you use a USB extension cable, the TV may not recognize the

USB device or may not be able to read the files on the device.

y Supported Video Formats

If a USB device connected to the TV is not recognized, the list of

files on the device is corrupted, or a file in the list is not played,

File

connect the USB device to a PC, format the device, and check the

Extension

connection.

If a file you deleted from the PC is still found when you run Media

Play, use the "Empty the Recycle Bin" function on the PC to

*.mp4

permanently delete the file.

Photos only supports sequential jpeg format.

The scene search and thumbnail functions are not supported in the

Videos.

*.avi

If the number of files and folders saved on a USB storage device is

*.mkv

R Return

approximately over 4000, the files and folders may not appear and

some folders may not be opened.

The maximum displayed number of files, including sub folders, in

one folder of USB storage device is 2000.

*.asf

The media may not be playing smoothly when using the device

*.wmv

lower than USB 2.0.

Videos

*.ts

1/1

*.m2ts

*.dat

*.mpg

*.mpeg

*.vob

*.3gp

*.flv

E Pause L Jump T Tools R Return

*.swf

1. Press the ◄ or ► button to select Videos, then press the

Other Restrictions

ENTERE button in the Media Play menu.

y Video content will not play, or not play correctly, if there is an error in the

2. Press the ◄/►/▲/▼ button to select the desired video in the file

content or the container.

list.

y Sound or video may not work if the contents have a standard bit rate/

3. Press the ENTERE button or � (Play) button.

frame rate above the compatible Frame/sec listed in the table above.

The selected file is displayed on the top with its playing time.

y If the Index Table is in error, the Seek (Jump) function is not supported.

If video time information is unknown, playing time and the

y The menu may take longer to appear if the video's bit rate exceeds

progress bar are not displayed.

10Mbps.

During video playback, you can search using the ◄ and ►

y Video content can not be played, if there are many contents in one file.

button.

✎

Video Decoder

In this mode, you can play movie clips contained in a game, but

you cannot play the game itself.

Supports up to H.264, Level 4.1

y Supported Subtitle Formats

H.264 FMO / ASO / RS, VC1 SP / MP / AP L4 and AVCHD are not supported.

External

MPEG4 SP, ASP :

– Below 1280 x 720: 60 frame max

Name

File extension

MPEG-4 timed text

.ttxt

– Above 1280 x 720: 30 frame max

H.263 is not supported.

SAMI

.smi

SubRip

.srt

GMC is not support.

SubViewer

.sub

Audio Decoder

Micro DVD

.sub or .txt

Supports up to WMA7, 8, 9 STD, 9 PRO, 10 PRO

SubStation Alpha

.ssa

WMA 9 PRO and WMA 10 PRO support 5.1 channel. (LBR mode of WMA

Pro is not supported)

Advanced SubStation Alpha

.ass

WMA Lossless is not supported.

- 10 -

There is poor color or brightness.

• Adjust the Picture options in the TV menu. (go to Picture Mode / Color / Brightness / Sharpness)

• Adjust Energy Saving option in the TV menu. (go to

• Try resetting the picture to view the default picture setting. (go to

There is a dotted line on the edge of

• If the picture size is set to Screen Fit, change it to 16:9.

the screen.

• Change cable/satellite box resolution.

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1

on the TV.

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box reboots. It

freezes or is distorted or delayed.

may take up to 20 minutes)

• Set output resolution of the cable box to 1080i or 720p.

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

(go to

- Support - Self Diagnosis - Sound Test)

If the audio is OK, the sound problem may caused by the source or signal.

There is no sound or the sound is too

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to your TV.

low at maximum volume.

The picture is good but there is no

• If you are using an external device, check the device's audio output option (ex. you may need to change your

sound.

cable box's audio option to HDMI when you have a HDMI connected to your TV).

• Reboot the connected device by reconnecting the device's power cable.

The speakers are making an

• Check the cable connections. Make sure a video cable is not connected to an audio input.

inappropriate noise.

• For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion.

• Perform the Sound Test as explained above.

No Picture, No Video

The TV will not turn on.

• Make sure the AC power cord is securely plugged into the wall outlet and the TV.

• Make sure the wall outlet is working.

• Try pressing the

POWER

button on the TV to make sure the problem is not the remote.

If the TV turns on, refer to 'Remote control does not work' below.

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Time menu.

• If your PC is connected to the TV, check your PC power settings.

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

• When you are watching TV connected to an antenna or cable connection, the TV will turn off after 10 - 15 minutes

if there is no signal.

There is no picture/video.

• Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices).

• Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV

input. For example, if an external device's output is HDMI, it should be connected to an HDMI input on the TV.

• Make sure your connected devices are powered on.

• Be sure to select the TV's correct source by pressing the

• Reboot the connected device by reconnecting the device's power cable.

RF(Cable/Antenna) Connection

The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.

• Please try Auto Program to add available channels to the channel list.

go to

- Channel - Auto program then select Auto and make sure the correct Cable TV signal type is set

in the menu. There are 3 options. (STD, HRC and IRC)

• Verify the antenna is positioned correctly.

No Caption on digital channels.

• Check the Caption Setup menu. Try changing Caption Mode Service 1 to CC1.

• Some channels may not have caption data.

The picture is distorted: macroblock,

• Compression of video contents may cause picture distortion. Especially on fast moving pictures such as sports

error, small block, dots, pixelization.

and action movies.

• A weak signal can cause picture distortion. This is not a TV problem.

Others

Purple/green rolling horizontal bars and

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the set-

top-box has a grounding issue. Replace the Component video cables with an HDMI connection.

buzzing noise from the TV speakers with

Component cable connection.

The picture will not display in full screen.

• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.

• Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your TV.

• Adjust the picture size option on your external device or change the TV to full screen.

The remote control does not work.

• Replace the remote control batteries with correct polarity (+/–).

• Clean the transmission window located on the top of the remote control.

• Try pointing the remote directly at the TV from 5~6 feet away.

The cable/set top box remote control

• Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for

does not turn the TV on or off, or adjust

the SAMSUNG TV code.

the volume.

A "Mode Not Supported" message

• Check the supported resolution of the TV and adjust the external device's output resolution accordingly. Refer to

resolution settings in this manual.

appears.

- 14-

Internal

Music

Name

Container

Format

Xsub

AVI

Picture Format

Playlist

3/15

I Love You

I Love you

SubStation Alpha

MKV

Text Format

Jhon

Music 1

1st Album

No Singer

Advanced SubStation

Pop

Music 2

MKV

Text Format

2010

4.2MB

No Singer

Alpha

Music 3

No Singer

SubRip

MKV

Text Format

Music 4

01:10 / 04:02

No Singer

MPEG-4 Timed text

MP4

Text Format

Music 5

No Singer

SUM

E Pause L Jump T Tools R Return

Frame

Bit

Audio

Container

Video Codec

Resolution

1. Press the ◄ or ► button to select Music, then press the

rate(fps)

rate(Mbps)

Codec

DivX

ENTERE button in the Media Play menu.

1920x1080

6~30

30Mbps

3.11/4.x/5.1/6.0

MP3 /

H264

1920x1080

6~30

30Mbps

2. Press the ◄/►/▲/▼ button to select the desired Music in the file

MP4

ADPCM /

list.

AVC

1920x1080

6~30

30Mbps

AAC

MJPEG

640x480

6~30

10Mbps

3. Press the ENTERE button or � (Play) button.

DivX

MP3 /

1920x1080

6~30

30Mbps

✎

During music playback, you can search using the ◄ and ►

3.11/4.x/5.1/6.0

AC3 /

AVI,

MPEG4 SP / ASP

1920x1080

6~30

30Mbps

LPCM /

button.

MKV

ADPCM

H264

1920x1080

6~30

30Mbps

✎

� (REW) and μ (FF) buttons do not function during play.

/ DTS

MJPEG

640x480

6~30

10Mbps

Core

✎

Only displays the files with MP3 and PCM file extension. Other

DivX 3.11 / 4.x

MP3 /

file extensions are not displayed, even if they are saved on the

1920x1080

6~30

30Mbps

/5.1 / 6.0

AC3 /

same USB device.

MPEG4 SP / ASP

1920x1080

6~30

30Mbps

LPCM /

ASF

ADPCM

✎

If the sound is abnormal when playing MP3 files, adjust the

H.264

1920x1080

6~30

30Mbps

/ WMA /

Equalizer in the Sound menu. (An over-modulated MP3 file

WMA Pro

may cause a sound problem.)

AC3 /

MPEG2

1920x1080

6~30

30Mbps

AAC /

Photos

MP3 /

H. 264 BP / MP

1920x1080

6~30

30Mbps

DD+ /

/ HP

HE-AAC

Normal

Image1024.jpg

1024x768

2011/10/24

3/15

MPEG1

1920x1080

24/25/30

30Mbps

AC3 /

MPEG /

MPEG2

1920x1080

24/25/30

30Mbps

LPCM /

H. 264 BP / MP

1920x1080

6~30

30Mbps

AAC

/ HP

MPEG4 SP / ASP

1920x1080

6~30

30Mbps

3GPP

MP3

H.264

1920x1080

6~30

30Mbps

flash

H.264

1920x1080

6~30

30Mbps

MP3

formats

Sorenson H.263

1920x1080

6~30

30Mbps

E Pause L Previous/Next T Tools R Return

1. Press the ◄ or ► button to select Photos, then press the

ENTERE button in the Media Play menu.

2. Press the ◄/►/▲/▼ button to select the desired photo in the file

list.

3. Press the ENTERE button or � (Play) button.

✎

NOTE

While a photo list is displayed, press the � (Play) / ENTERE

button on the remote control to start the slide show.

All files in the file list section will be displayed in the slide show.

During the slide show, files are displayed in order.

During the slide show, you can adjust the slide show speed using

(π) (REW) or (µ) (FF) button.

You can move to other file using ◄ or ► button.

y Supported Photo Formats

Image

Photo

Base-line

JPEG

Progressive

Other Restrictions

y CMYK, YCCK Color space JPEG are not supported.

Caption on the TV menu is greyed out.

• You cannot select Caption in the TV menu when watching content from a device connected via HDMI or

- Setup - Eco Solution - Energy Saving )

Component.

• Caption must be activated on the external device.

- Picture - Picture Reset)

There is a plastic smell from the TV.

• This smell is normal and will dissipate over time.

TV Signal Strength is unavailable in the

• This function is only available for digital channels from an Antenna / RF/Coax connection.

Self Diagnosis Test menu.

TV is tilted to the right or left side.

• Remove the stand base from the TV and reassemble it.

The Channel menu is grey out

• The Channel menu is only available when you select the TV source.

(unavailable).

Your settings are lost after 30 minutes or

• If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Please change from

every time the TV is turned off.

Store Demo mode to Home Use mode using the Plug & Play procedure. Press the

TV mode, go to

You have intermittent loss of audio or

• Check the cable connections and reconnect them.

video.

• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible

enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree

connectors.

You see small particles when you look

• This is part of the product's design and is not a defect.

closely at the edge of the frame of

the TV.

POP (TV's internal banner ad) appears

• Select Home Use under Plug & Play mode. For details, refer to Plug & Play (Initial Setup).

on the screen.

✎

This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark

pixels on the screen. These pixels will have no impact on the performance of the product.

✎

Watch these troubleshooting on video at www.samsung.com/spsn.

✎

Some functions and pictures shown in this manual are available on specific models only.

✎

You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.com → Support → Downloads) by USB.

Storage and Maintenance

✎

If you attached some stickers on the TV screen, it remains some debris after removing the sticker. Please clean it to watch TV.

✎

The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent

scratches.

Do not spray water directly onto the product.

SOURCE

button on the remote control.

Any liquid that goes into the product may

cause a failure, fire, or electric shock.

License

TheaterSound, SRS and the

Labs, Inc.

TheaterSound technology is incorporated under licence from

SRS Labs, Inc.

SRS TheaterSound™ provides the most immersive surround sound experience from the TVs built-in

speakers, while maintaining steady volume and delivering rich bass and clear dialog.

DivX Certified® to play DivX® video up to HD 1080p, including

premium content.

ABOUT DIVX VIDEO: DivX® is a digital video format created by DivX, LLC, a subsidiary of Rovi

Corporation. This is an official DivX Certified® device that plays DivX video. Visit divx. com for more

information and software tools to convert your files into DivX videos. ABOUT DIVX VIDEO-ON-DEMAND:

This DivX Certified® device must be registered in order to play purchased DivX Video-on-Demand (VOD)

movies. To obtain your registration code, locate the DivX VOD section in your device setup menu. Go

to vod. divx.com for more information on how to complete your registration. Covered by one or more of

the following U.S. patents : 7,295,673; 7,460,668; 7,515,710; 7,519,274 DivX®, DivX Certified® and

associated logos are trademarks of Rovi Corporation or its subsidiaries and are used under license.

Manufactured under license from Dolby Laboratories. Dolby and

the double-D symbol are trademarks of Dolby Laboratories.

Manufactured under license under U.S. Patent Nos: 5,956,674;

5,974,380; 6,487,535 & other U.S. and worldwide patents issued

& pending. DTS, the Symbol, & DTS and the Symbol together

are registered trademarks & DTS 2.0+Digital Out is a trademark

Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface,

and the HDMI Logo are trademarks or registered trademarks of

HDMI Licensing LLC in the United States and other countries.

Playing Multiple Files

Other Information

■ Playing selected video/music/photo files

1. Press the Yellow button in the file list to select the desired file.

Installing the Wall Mount Kit

2. Repeat the above operation to select multiple files.

The wall mount kit (sold separately) allows you to mount the TV on

✎

NOTE

the wall.

The c mark appears to the left of the selected files.

For detailed information on installing the wall mount, see the

To cancel a selection, press the Yellow button again.

instructions provided with the wall mount items. Contact a

technician for assistance when installing the wall mount bracket.

To deselect all selected files, press the

TOOLS

button and select

Samsung Electronics is not responsible for any damage to the

Deselect All.

product or injury to yourself or others if you elect to install the wall

3. Press the

button, and then select Play Selected

TOOLS

mount on your own.

Contents.

Wall Mount Kit Specifications (VESA)

■ Playing the video/music/photo file group

✎

The wall mount kit is not supplied, but sold separately.

1. While a file list is displayed, move to any file in desired group.

Install your wall mount on a solid wall perpendicular to the floor.

2. Press the

TOOLS

button, and then select Play Folder.

When attaching to other building materials, please contact your

nearest dealer. If you install the TV on a ceiling or slanted wall, it

Media Play - Additional Functions

may fall and result in severe personal injury.

■ Videos/Music/Photos Play Option menus

✎

NOTE

When playing a file, press the

button.

TOOLS

Standard dimensions for wall mount kits are shown in the table

below.

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