Common Problems And Solutions - Dell External USB NTSC User Manual

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Troubleshooting: Dell™ External USB NTSC/ATSC TV Tuner User's Guide
Reinstalling the Hardware Driver

Common Problems and Solutions

Getting Help
Reinstalling the Hardware Driver
To reinstall the Dell External USB NTSC/ATSC TV Tuner driver, follow these steps:
1. Ensure that the Dell External USB NTSC/ATSC TV Tuner is connected to the computer and that the green LED indicator on the front panel is blinking.
2. With Windows® running on your computer, insert the Dell Resource CD into your CD/DVD-ROM drive.
3. If the Dell Resource CD window does not open automatically, double click on My Computer on your desktop and then double click on the CD/DVD drive
containing the Dell Resource CD.
4. Follow the instructions provided by the Dell Resource CD to locate the video driver package for your Dell External USB NTSC/ATSC TV Tuner card.
5. Once you have located the package, select the Lumanate setup.exe to unzip the drivers on to the hard drive and install the drivers.
6. At the Setup Complete screen, select Yes and click Finish to restart your system.
Common Problems and Solutions
Note: It is very important that the USB cable provided with this device is used. For information on the specifications of the USB cable see
Specifications
Hardware Detection
Problem
Hardware not detected by Windows
operating system.
Green LED on the Dell External USB
NTSC/ATSC TV Tuner is not lit.
Green LED on the Dell External USB
NTSC/ATSC TV Tuner is blinking.
The following message displays
"Power Surge on Hub Port".
Video Source
Problem
Cause
USB device is not connected
properly.
The USB port on the computer is
defective.
Drivers are not installed or are
damaged.
The USB device may be defective.
Computer is in hibernate mode.
USB device is not connected
properly.
USB cable is damaged.
The USB port on the computer is
defective.
USB ports do not have sufficient
power.
The USB device may be defective.
Computer is in standby mode.
The USB device may be connected
to a USB 1.0 or 1.1 port.
Drivers are not installed or are
damaged.
The USB device may be defective.
Incorrect USB cable.
Unit is plugged into a USB hub
that is not powered.
Cause
Solution
Remove and reinsert the USB cable into the
computer.
Insert the USB cable into another USB port
on the computer.
Drivers are not properly loaded. Run
setup.exe from the Dell Resource CD.
Contact Dell Tech Support at 1-800-624-
9896.
See your system manual for instructions on
bringing your computer back on.
Remove and reinsert the USB cable into the
computer.
Check the USB cable.
Note: It is very important that the USB
cable provided with this device is used. For
information on the specifications of the USB
cable see USB Cable Specifications.
Dell Part Number UW120
(1-800-W W W-Dell)
Insert the USB cable into another USB port
on the computer.
Too many USB devices may be connected to
the system. Try removing any USB device
other than the Dell External USB NTSC/ATSC
TV Tuner and Media Center remote control
and reboot the computer.
Contact Dell Tech Support at 1-800-624-
9896.
Wake the computer by moving the mouse or
pressing any key on the keyboard.
Insert the USB cable into a USB 2.0 port on
the computer.
Drivers are not properly loaded. Run
setup.exe from the Dell Resource CD .
Contact Dell Tech Support at 1-800-624-
9896.
Use the USB cable supplied with the device.
Plug the USB cable directly into a USB port
on the computer or a powered USB hub.
Solution
USB Cable