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Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls (see page 45)
•
Make sure that you have not barred certain calls
•
Make sure that your phone is not in flight mode
The caller's name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her name or number
I cannot find my contacts
•
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the navigation key
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an ALCATEL ONE TOUCH
accessory
When I select a number from my contacts, the number cannot be
dialed
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories)
97
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly entered in "
numbers"
•
Try later if the network is busy
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full
•
Contact your network operator to check service availability and check MMS
parameters (see page 33)
•
Verify the server center number or your MMS profile with your operator
•
The server center may be swamped, try again later
The flickering
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some of
them or archive them in the phone memory
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my phone to my computer
•
Install ALCATEL ONE TOUCH PC suite first of all
•
Check that your computer meets the requirements for ALCATEL ONE
TOUCH PC Suite installation
•
Make sure that you're using the right cable from the box
I am unable to download new files
•
Make sure there is sufficient phone memory for your download
•
Select the microSD card as the location to store downloaded files
•
Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to other
users (see page 74)
•
Make sure that the two phones are within Bluetooth's detection range
98
My
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