Alcatel One Touch 960C Ultra User Manual page 66

• Check your subscription status with your operator (credit for example).
• Make sure you have not barred outgoing calls.
• Make sure that your mobile phone is not in flight mode.
Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit for example).
• Make sure you have not forwarded incoming calls (see "Call
forwarding").
• Make sure that you have not barred certain calls.
• Make sure that your mobile phone is not in flight mode.
The caller's name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/
Down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your mobile phone
is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service.
• Make sure this feature does not require an ALCATEL ONE TOUCH
accessory.
When I select a number from my contacts, the number cannot
be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Delete some files in the mobile phone contacts (i.e. your professional or
personal directories).
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My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator's voicemail number is correctly entered in "My
numbers".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your mobile phone memory availability as it might be full.
• Contact your network operator to check service availability and check
MMS parameters (see "4.1.3 Adjust message settings").
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped, try again later.
I am unable to connect my phone to my computer
• Install ALCATEL Android Manager first of all.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the PC Suite Agent has activated.
• Check that you have ticked the checkbox of USB debugging in Settings\
Applications\Development\USB debugging.
• Check that your computer meets the requirements for ALCATEL
Android Manager Installation.
• Make sure that you're using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the Micro-SD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your mobile phone is visible
to other users (see "6.3 Connecting to Bluetooth devices").
• Make sure that the two phones are within Bluetooth's detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3 hours).
• After a partial charge, the battery level indicator may not be exact. Wait
for at least 20 minutes after removing the charger to obtain an exact
indication.
• Switch on the backlight upon request.
• Extend the email auto-check interval for as long as possible.
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