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•
Make sure you are using an Alcatel battery and charger
•
When abroad, check that the electrical current is compatible
My cellphone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 79)
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted (see page 13)
•
Verify with your operator that your SIM card is 3V compatible; the old 5V
SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the network
is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not barred outgoing calls (see page 44)
Unable to receive incoming calls
•
Make sure your cellphone is switched on and connected to a network
(check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls (see page 44)
•
Make sure that you have not barred certain calls
The caller's name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the Volume key
•
Check the radio reception icon level
IP2980_880A_UM_Piano_Eng_USA_03_100630.indd 89-90
IP2980_880A_UM_Piano_Eng_USA_03_100630.indd 89-90
key
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I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not
dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my directory
•
Make sure that your SIM card directory is not full; delete some contacts
or save the contacts in the product directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly entered in "My
numbers"
•
Try later if the network is busy
I am unable to send and receive MMS
•
Check your cellphone memory available as it might be full
•
Contact your network operator to check service availability and check MMS
parameters (see page 32)
•
Verify the server center number or your MMS profile with your operator
•
The server center may be swamped; try again later
The
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some of
them or archive them in the product memory
"No service" is displayed
•
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
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2010-6-30 10:10:17
2010-6-30 10:10:17
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