Alcatel One Touch Limited Warranty - Alcatel OneTouch X'pop 5035A User Manual

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ALCATEL ONE TOUCH
Limited Warranty .............
TCT Mobile North America LTD warrants to the original retail purchaser of
this wireless device, that should this product or part thereof during normal
consumer usage and condition, be proven to be defective in material or
workmanship that results in product failure within the first twelve (12) months
from the date of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) at the company's option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase
as shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) and the company's option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area where
your mobile phone is used;
• Connection to any equipment not supplied or not recommended by TCT
Mobile;
• Modification or repair performed by individuals not authorized by TCT
Mobile or its affiliates;
• Acts of god such as Inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless devices event labels or serial numbers
(IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
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There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided by
your jurisdiction. In no event shall TCT Mobile or any of its affiliates be liable
for incidental or consequential damages of any nature whatsoever, including
but not limited to commercial loss, to the full extent those damages can be
disclaimed by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling (877-
702-3444) or going to www.alcatelonetouch.com. We have placed many
self-help tools that may help you to isolate the problem and eliminate the
need to send your wireless device in for service. In the case that your
wireless device is no longer covered by this limited warranty due to time or
condition we have other options that you may utilize our out of warranty
repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a copy of the
original proof of warranty coverage (e.g. original copy of the dated bill of
sale, invoice), the consumer's return address, your wireless carrier's name,
alternate daytime mobile phone number, and email address with a complete
problem description. Only ship the wireless device. Do not ship the SIM
card, memory cards, or any other accessories such as the power adapter.
You must properly package and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at
the service center. Upon receipt, the service center will verify the warranty
conditions, repair, and return your wireless device to the address provided.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume
levels for long periods. Exercise caution when holding your device
near your ear while the loudspeaker is in use.
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