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EMS Alarm Guide Version 3.2 LTRT-94602 In this document the Avaya G860 Media Gateway corresponds to the Mediant 5000. Only information that applies to the Mediant 5000 applies to the Avaya G860 Media Gateway.
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This document describes and explains the use of the Element Management System (EMS), available from AudioCodes. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee the accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions.
MediaPack, MP-MLQ, NetCoder, Stretto, TrunkPack, VoicePacketizer and VoIPerfect, are trademarks or registered trademarks of AudioCodes Limited. Customer Support Customer technical support and service are provided by AudioCodes' Distributors, Partners, and Resellers from whom the product was purchased. For Customer support for products purchased directly from AudioCodes, contact support@AudioCodes.com.
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Table 3-17: Operational State Change ....................50 Table 3-18: Keep Alive Trap ........................51 Table 3-19: SS7 Link Operational State Changed ................52 Table 3-20: SS7 Link Inhibition Status Changed (Local or Remote) ............53 Table 3-21: SS7 Link Blocking Status Changed (Local or Remote) .............53 Table 3-22: SS7 Link Congestion Status Changed (Local or Remote)..........54 Table 3-23: SS7 Linkset Operational State Changed................55 Table 3-24: SS7 Routeset Operational State Changed................55...
EMS Alarm Guide 1. EMS Alarms EMS Alarms System alarms, originated by the EMS and associated with the EMS server and/or all media gateways managed by the EMS, are listed and described here. The present version of the EMS supports the following alarms: SNMP Cannot Bind Alarm - All gateways Add Node Alarm - Mediant 5000 / 8000 Broadband Access Gateways Node Connection Lost Alarm - All gateways...
Cannot Bind SNMP Trap Receiver Table 1-1: Cannot Bind SNMP Trap Receiver Textual Description This alarm is generated during server startup if an error occurs indicating that the SNMP trap receiver port is already taken. SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.1 AlarmTitle Cannot Bind SNMP Trap Receiver ItuAlarmType Environmental Alarm AlarmSource...
EMS Alarm Guide 1. EMS Alarms Definition Failure Table 1-2: Definition Failure Textual Description Generated when the definition of the Call Agent Board in the Mediant 5000 / 8000 is failed by the EMS. SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.2 AlarmTitle Add Node Failed ItuAlarmType Equipment Alarm AlarmSource...
Connection Lost Table 1-3: Connection Lost Textual Description Originated by the EMS when an SNMP Timeout occurs for the first time in the Media Gateway SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.3 AlarmTitle Connection Lost ItuAlarmType Communications Alarm AlarmSource Media Gateway Probable Cause Communications Subsystem Failure Severity Critical Additional Info...
EMS Alarm Guide 1. EMS Alarms Connection Established Table 1-4: Connection Established Textual Description Originated by the EMS when a previously lost Media Gateway connection is re-established. SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.4 AlarmTitle Connection Lost ItuAlarmType Communications Alarm AlarmSource Media Gateway Probable Cause Communications Subsystem Failure Severity Critical...
Hardware Mismatch Table 1-6: Hardware Mismatch Textual Description Generated when the EMS detects a hardware mismatch between the actual and the previous definition of a Media Gateway (MP-102 became Mediant 2000). SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.6 AlarmTitle Hardware Mismatch ItuAlarmType Equipment Alarm AlarmSource Media Gateway Probable Cause...
EMS Alarm Guide 1. EMS Alarms Configuration Mismatch Table 1-7: Configuration Mismatch Textual Description Generated when the EMS detects a configuration mismatch between the actual parameter values provisioned and previous parameter values provisioned. SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.7 AlarmTitle Configuration Mismatch ItuAlarmType Equipment Alarm AlarmSource Media Gateway...
Predefine Mismatch Table 1-8: Predefine Mismatch Textual Description Originated by the EMS, when the user performs a MediaPack media gateway predefinition in the EMS. SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.8 AlarmTitle Predefine Mismatch ItuAlarmType Equipment Alarm AlarmSource Media Gateway Probable Cause Other Severity Info Additional Info Corrective Action...
EMS Alarm Guide 1. EMS Alarms 1.10 Changed MIB Version Table 1-10: Changed MIB Version Textual Description Originated when a major software version change is detected by the EMS. SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.10 AlarmTitle Change MIB Version ItuAlarmType Equipment Alarm AlarmSource Media Gateway Probable Cause Version Mismatch...
1.11 EMS Server Started Table 1-11: EMS Server Started Textual Description Originated each time the server is started or restarted (warm boot/reboot) by the EMS Watchdog Process SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.11 AlarmTitle EMS Server Started ItuAlarmType Communications Alarm AlarmSource EMS Server Probable Cause Other Severity...
1.15 Hardware Replaced Table 1-15: Hardware Replaced Textual Description Originates when the EMS discovers a different gateway (according to the MAC address) to what was initially defined, while the Hardware Type remains the same. Hardware Replace is discovered by the MAC address and performed during Board Started trap.
EMS Alarm Guide 1. EMS Alarms 1.17 HTTP and HTTPS Disabled Alarm Table 1-17: HTTP and HTTPS Disabled Alarm Textual Description Originated when HTTP access is disabled by EMS hardening but the EMS manages media gateways that require HTTP access for software upgrade.
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms Mediant 5000, 8000 Alarms System alarms associated with the Mediant 5000/8000 Media Gateway, and AudioCodes' Mediant 5000, 8000 Broadband Access Gateway can be displayed, viewed, tracked and troubleshooted in the EMS's Alarm Browser.
Table 2-1: Board Failure Description Board extraction from chassis is under way. SNMP Alarm tgTPBoardFailureTrap SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.1 Alarm Title Board Failure Alarm Source Board # Alarm Type Other Probable Cause Other Severity Critical Additional Info Corrective Action Lock the board and then unlock it to restart the board diagnostic tests. If the board successfully passes the diagnostic tests, it returns into service as a redundant board.
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms Operative State Change The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table. Table 2-3: Operative State Change Description This trap is reported under an operational state change of a certain...
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms Configuration Error The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table. Table 2-5: Configuration Error Description This trap is issued when a configuration error or configuration...
Table 2-6: Operational Info Description In the current version, this alarm gathers all events (not only errors) caused by either actions performed by Operators or by operation of the Media Gateway itself. All operational events are reported through this alarm. For example, a System Controller switchover event or an SC failure is reported through OperationalInfo.
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms Table 2-7: Voltage Alarm Description Specifies the midplane voltages that are out of range: +3.3V / +5V / +12V / -12V midplane voltage [is out of nominal voltage (Active alarm)] [returned to nominal range (Cleared alarm)] SNMP Alarm tgVoltageAlarm SNMP OID...
Table 2-8: Fan Alarm Description Fan (location description) speed [is out of nominal range (Active alarm), [returned to nominal range (Cleared alarm)] SNMP Alarm tgFanAlarm SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.9 Alarm Title Fan Alarm Alarm Source SAT/Fan (location description) Alarm Type Equipment Alarm Probable Cause Power problem Severity...
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms Table 2-10: Ethernet External Link Alarm Description The link between the ES and the external network device has been established/has failed. SNMP Alarm tgEthernetExternalLinkAlarm SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.11 Alarm Title Ethernet Uplink Alarm Alarm Source Board # X Alarm Type...
Table 2-11: Ethernet Internal Link Alarm Description Ethernet link between the ES and the Media Gateway board has failed / has been established. SNMP Alarm tgEthernetInternalLinkAlarm SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.12 Alarm Title Ethernet Uplink Alarm Alarm Source Board# Alarm Type Communication Alarm Probable Cause Loss of signal Severity...
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms 2.14 Push Button Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table. Table 2-13: Push Button Alarm Description Alarms relays manually deactivated.
2.15 Board Temperature Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table. Table 2-14: Board Temperature Alarm Description The alarm is triggered when the temperature exceeds 55 degrees Celsius and ceases when the temperature falls below 55 degrees Celsius...
Table 2-16: Board Diagnostics Alarm Description Indicates that the board's health diagnostics tests have failed/solved TP-1610/TP-6310/ES/SC health diagnostics test failed - failure alarm TP-1610/TP-6310/ES/SC health diagnostics failure cleared - for cleared alarm SNMP Alarm tgBoardDiagnosticsAlarm SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.29 Alarm Title Board Diagnostics Alarm Alarm Source Board#...
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms Table 2-17: NTP Server Status Changed Description The connection with the NTP server is lost but Internal Clock synchronization is still going NTP server has been restored SNMP Alarm tgNTPServerStatusChanged SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.30 Alarm Title NTP Server Status Changed...
Table 2-18: GW Switchover Alarm Description Ethernet switch/Shelf Controller/TP board switchover SNMP Alarm tgGwSwitchoverAlarm SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.31 Alarm Title SwitchOver Alarm Alarm Source Board# of the active board Alarm Type Equipment failure Probable Cause Equipment malfunction Severity Major for fails, Cleared when changed to normal Additional Info Ethernet Switch /Shelf Controller/TP board switchover.
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms System alarms, associated with the analog MediaPack Media Gateways, digital Mediant 2000 Media Gateways and IPmedia 2000 Media Servers can be displayed, viewed and tracked and troubleshooted in the EMS's Alarm Browser.
Active Alarm Table Overflow Performance Monitoring Threshold Crossing - Log HTTP Download Result - Log Fan Tray Alarm Power Supply Alarm PEM Alarm SA Missing alarm HA System Fault Alarm HA System Configuration Mismatch Alarm HA System Switch Over Alarm User Input Alarm D-Channel Status SONET Section LOF Alarm...
Table 3-4: Configuration Error Description Configuration Error SNMP Alarm acBoardConfigurationError SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.2 Alarm Title Configuration Error Alarm Type Equipment Alarm Alarm Source Probable Cause Underlying resource unavailable Severity Critical Additional Info NULL Corrective Action Inspect the run-time specific string to determine the nature of the configuration error.
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.4 Initialization Ended The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
3.2.6 Feature Key Related Error Table 3-8: Feature Key Related Error Description Feature key error SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.6 3.2.7 Gateway Administrative State Changed The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.8 No Free Channels Available The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
Table 3-11: Gatekeeper/Proxy not Found or Registration Failed Description The Controller (H.323 Gatekeeper / SIP Proxy) is not found or registration has failed. Internal routing table may be used for routing. 'Proxy lost. Looking for another proxy' 'Proxy not found. Use internal routing' 'Proxy found.
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms Table 3-12: Ethernet Link Down or Remote Ethernet Link Down Description Ethernet link is down or remote Ethernet link is down and the board has no communication to any other host. No link at all.
Table 3-13: System Component Overloaded Description Overload in one or more of the system's components SNMP Alarm acBoardOverloadAlarm SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.11 Alarm Title System Component Overloaded Alarm Type Other Alarm Source 'GWAPP' Probable Cause Other Severity Major / Clear Additional Info 3.2.12 Alarms Table Overflow Table 3-14: Active Alarm Table Full Description...
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.13 ATM Port Alarm Table 3-15: ATM Port Alarm Description ATM Port Alarm. Alarm conditions (taken from the SONET/SDH standards documents) are: LOS - Loss of Signal AIS - Alarm Indication Signal RDI - Remote Defect Indication LOS, AIS, and RDI conditions are not present ATM Port Alarm: port <number>, <text>...
3.2.14 Audio Provisioning Alarm Table 3-16: Audio Provisioning Alarm Description Alarm is raised when APS is unable to provision audio. Media server times out waiting for a successful audio distribution from the APS (Audio Provisioning Server) SNMP Alarm acAudioProvisioningAlarm SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.14 Alarm Title Audio Provisioning Alarm...
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.16 Keep Alive Trap Table 3-18: Keep Alive Trap Description This traps is sent The STUN client in the board is enabled and has either identified a NAT or is not finding the STUN server The ini file contains the following line: ‘SendKeepAliveTrap=1’...
3.2.19 SS7 Link Operational State Changed Table 3-19: SS7 Link Operational State Changed Description Operational state of the link becomes 'IN-SERVICE' or 'OFFLINE'. *** SS7 *** Link %i is %s $s %i - <Link number> %s - <state name>: { 'OFFLINE', 'BUSY', 'INSERVICE'} %s - IF link has MTP3 layer, then this string equals: (SP %i linkset %i slc %i) Where:...
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.20 SS7 Link Inhibition Status Changed (Local or Remote) Table 3-20: SS7 Link Inhibition Status Changed (Local or Remote) Description This alarm is raised for any change in the remote or local inhibition status.
3.2.22 SS7 Link Congestion Status Changed (Local or Remote) Table 3-22: SS7 Link Congestion Status Changed (Local or Remote) Description This alarm is raised for any change in the remote or local congestion status. Raise alarm is generated when status is CONGESTED, and clear alarm is generated when status is UNCONGESTED (local or remote).
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.23 SS7 Linkset Operational State Changed Table 3-23: SS7 Linkset Operational State Changed Description Alarm is sent when Route Set operational state is changed. Alarm is raised when status is BUSY, and cleared when status is OFFLINE, or INSERVICE.
3.2.25 SS7 Node Operational State Changed Table 3-25: SS7 Node Operational State Changed Description SS7 SN Set State Change Alarm. Alarm is raised when status is BUSY, and cleared when status is OFFLINE, or INSERVICE. *** SS7 *** SP # i is < 'BUSY','OFFLINE', 'INSERVICE'> SNMP Alarm acSS7SNSetStateChangeAlarm SNMP OID...
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.28 HTTP Download Result Table 3-27: HTTP Download Result Description This is a log message (not alarm) indicating both sucessfull or failed HTTP Download result. SNMP Alarm acHTTPDownloadResult SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.28 Alarm Title HTTP Download Result...
3.2.30 Power Supply Alarm Table 3-29: Power Supply Alarm Description Generated if either: The HA (High Availability) feature is active and one of the power supply units is faulty or missing. PS unit is inserted in its location and functioning. SNMP Alarm acPowerSupplyAlarm SNMP OID...
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.32 SA Module Missing Alarm Table 3-31: SA Module Missing Alarm Description Generated when the SA module removed or missing. SNMP Alarm acSAMissingAlarm SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.32 Alarm Title SA Module Alarm Alarm Source Chassis#0/SA#<m>...
Table 3-32: HA System Fault Alarm Description Originated when: HA feature is active but the system is NOT working in HA mode. Reason is specified (for example: SW WD exception error, HW WD exception error, SAT device is missing, SAT device error, DSP error, BIT tests error, etc).
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.35 HA System Switch-over Alarm (Applies to the Mediant 3000) Table 3-34: HA System Switch-over Alarm Description Switch-over has occurred. SNMP Alarm acHASystemSwitchOverAlarm SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.35 Alarm Title HA System Switch Over Alarm Alarm Source System#0/Module#<m>...
Table 3-36: D-Channel Status Description D-Channel un-established / established SNMP Alarm acDChannelStatus SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.37 Alarm Title D-Channel Status Alarm Source Trunk no.<m> where m is the trunk number (from 0 up). Alarm Type Communications Alarm Probable Cause Communications Protocol Error Severity Minor on raise, Clear on clear Additional Info...
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms 3.2.39 SONET Section LOS Alarm Table 3-38: SONET Section LOS Alarm Description LOS or AIS condition is present on SONET no #m. The field ‘sonetSectionCurrentStatus’ in the sonetSectionCurrentTable will have a value of sonetSectionLOS (2). SNMP Alarm acSonetSectionLOSAlarm SNMP OID...
3.2.41 SONET Line RDI Alarm Table 3-40: SONET Line RDI Alarm Description RDI condition is present on SONET-Line no#m. The field ‘sonetLineCurrentStatus’ in the sonetLineCurrentTable will have a value of sonetLineRDI (4). SNMP Alarm acSonetLineRDIAlarm SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.41 Alarm Title SONET Line RDI Alarm Alarm Source Interfaces#0/Sonet#<m>...
EMS Alarm Guide 4. Index GW Switchover Alarm • 37 Index HA System Configuration Mismatch Alarm • 60 HA System Fault Alarm • 59 AcBoard MIB Traps • 41 HA System Switch-over Alarm • 61 Admin State Change • 24, 44 Hardware Mismatch •...
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SONET Line RDI Alarm • 64 SONET Section LOF Alarm • 62 SONET Section LOS Alarm • 63 SS7 Link Blocking Status Changed (Local or Remote) • 53 SS7 Link Congestion Status Changed (Local or Remote) • 54 SS7 Link Inhibition Status Changed (Local or Remote) •...