Alcatel OmniTouch ACS 7.1.4 Site Preparation Manual
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Alcatel OmniTouch ACS 7.1.4 Site Preparation Manual

Alcatel OmniTouch ACS 7.1.4 Site Preparation Manual

For acs 7.1.4 unified conferencing and collaboration
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OmniTouch
My Teamwork
(for ACS 7.1.4)
Unified Conferencing and Collaboration
Site Preparation Guide
8AL90212USAC ed01
November 20, 2008

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Summary of Contents for Alcatel OmniTouch ACS 7.1.4

  • Page 1 OmniTouch My Teamwork (for ACS 7.1.4) Unified Conferencing and Collaboration Site Preparation Guide 8AL90212USAC ed01 November 20, 2008...
  • Page 2 FCC Interference Statement If equipment has been purchased from Alcatel-Lucent, this equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment. This equipment can generate, use and radiate radio frequency, energy and, if not installed and used in accordance with the instructions in this manual, may cause interference with radio communications.

  • Page 3: Table Of Contents

    Contents Introduction Alcatel-Lucent OmniTouch My Teamwork ....................1-1 Alcatel-Lucent’s Advanced Communications Server ................1-2 Preventing unauthorized use ........................1-3 ACS applications ............................1-3 Using this guide ............................1-6 Facility Planning Requirements for a third-party hardware server ..................2-1 Minimum specifications ..........................2-2 Hardware setup ............................2-3 Disk allocation ............................2-3 Planning Your LAN Ethernet networks ............................3-1...
  • Page 4 My Teamwork video requirements ......................8-3 Network bandwidth for video conferencing ....................8-3 Radvision integration with My Teamwork ....................8-4 Using video ..............................8-6 Alcatel-Lucent OmniTouch My Teamwork for Microsoft Office Communicator 2005 Accessing My Teamwork ..........................9-2 LCS integration ............................9-3 LCS Middleware Communications Service ....................
  • Page 5 Contents .................................................... VoIP calls on the primary LAN ........................B-6 Additional load on the network ........................ B-7 NTP Servers NTP servers: US zone ..........................C-1 NTP servers: European zone ........................C-3 Supported Browsers and Recommended Settings Browsers ..............................D-2 Recommended settings for participation in presentation and application sharing ........D-4 Resolving ActiveX version control conflicts .....................D-4 Installation Checklists Pre-installation checklist ..........................E-2...
  • Page 6 Contents ......................................................................................................8AL90212USAC ed01 November 20, 2008...

  • Page 7: Introduction

    Introduction Overview Purpose This chapter summarizes Alcatel-Lucent OmniTouch My Teamwork features. Contents This chapter covers the following topics: Alcatel-Lucent OmniTouch My Teamwork Alcatel-Lucent’s Advanced Communications Server Preventing unauthorized use ACS applications Using this guide Alcatel-Lucent OmniTouch My Teamwork Alcatel-Lucent OmniTouch My Teamwork is Alcatel-Lucent’s complete browser-based solution for conferencing and collaboration.

  • Page 8: Alcatel-Lucent's Advanced Communications Server

    Alcatel-Lucent OmniTouch My Teamwork ships as a “sealed Important! appliance.” You cannot install third-party software or use the command-line interface. Root access is not provided. Voice prompt information Alcatel-Lucent uses the following companies to record voice prompts: US English: GM Voices (Emily persona) www.gmvoices.com...

  • Page 9: Preventing Unauthorized Use

    ACS incorporates media server capabilities for both VoIP (Voice over IP) and PSTN (T1 or E1) interfaces. In addition, ACS is an application server for several other Alcatel-Lucent applications, providing VoIP and PSTN telephony as well as Instant Messaging and Presence.
  • Page 10 However, it is possible to use it over a dial-up connection with the understanding that the user experience will be impacted by the connection speed. On the first login to Alcatel-Lucent OmniTouch My Teamwork, the browser must load approximately 590 KBytes of data before the main contact window is fully ....................................................
  • Page 11 (enterprises and service providers) with powerful, customized and branded zero-footprint conferencing, telephony, and collaboration applications. Alcatel-Lucent partners have used OmniTouch ACS’s flexible APIs to develop converged application suites for PBXs, to add telephony/IM into portals, and to deliver specialized conferencing solutions.

  • Page 12: Using This Guide

    Using this guide This document is intended to provide guidance to system administrators who are planning their Alcatel-Lucent OmniTouch My Teamwork installation. It assumes some familiarity with basic networking and telephony concepts and terms. This guide provides both explicit planning checklists and background information on aspects of ACS’s networking requirements and system design, including the following:...

  • Page 13: Facility Planning

    To connect the server to the network Requirements for a third-party hardware server If you choose to buy your Alcatel-Lucent OmniTouch My Teamwork server from a vendor other than Alcatel-Lucent, you must select one of the following enterprise-class or small business servers.

  • Page 14: Minimum Specifications

    Important! update during the ACS/My Teamwork installation process. Small and Medium Business Use a small to medium business server for Alcatel-Lucent OmniTouch My Teamwork deployments that require up to 120 concurrent audio and data conferencing ports and 3,000 IM users.

  • Page 15: Hardware Setup

    .................................................... Hardware setup Although the exact hardware varies, all Alcatel-Lucent OmniTouch My Teamwork servers must have two Ethernet ports. The primary Ethernet port (eth0) is used to connect the server to your network. The secondary port (eth1) is used for internal connections, which vary according to your configuration.
  • Page 16 Facility Planning To connect the server to the network .................................................... Recording requires approximately 8000 bytes/second Note: (480 kbytes/minute or 0.5 MB/minute). When you are recording a presentation with audio, an insignificant amount of space is needed for the presentation because a history of time stamps is recorded for each appearance of a slide.
  • Page 17 Facility Planning To connect the server to the network .................................................... Figure 2-1 Backplane Switches Trunks (T1, E1 or PRI) Network Ethernet ports Primary (eth0) Ethernet Secondary (eth1) PSTN Gateway T E P S ..................................................................................2 - 5 8AL90212USAC ed01 November 20, 2008...
  • Page 18 Facility Planning To connect the server to the network ......................................................................................................2 - 6 8AL90212USAC ed01 November 20, 2008...

  • Page 19: Planning Your Lan

    (see Chapter 6 Planning Your OmniTouch ACS Stack). The primary (eth0) network is used for all communications between your ACS server and your location’s LAN. Before installation, Alcatel-Lucent recommends that you go through the following procedure for your LAN.....................................................
  • Page 20 A 100 Mb port will accommodate up to 300 simultaneous ports of voice conferencing. For more than 300 ports per server, a 1Gb interface is required. The Alcatel-Lucent software is certified for up to 400 ports of voice conferencing per server, but when taking advantage of stacked systems, the actual number of VoIP streams may be greater.
  • Page 21 Planning Your LAN To verify your Ethernet port configuration .................................................... For more information on network capacity planning, see Appendix B, “Network Requirements”. For information on planning your secondary (stack) LAN, see Chapter 6 Planning Your OmniTouch ACS Stack. T E P S ................................
  • Page 22 Planning Your LAN To verify your Ethernet port configuration ......................................................................................................3 - 4 8AL90212USAC ed01 November 20, 2008...
  • Page 23 Planning Your IP Network Overview Purpose This chapter contains important information about your IP network and port requirements. Contents This chapter covers the following topics and procedure. Topics: Configuring IP Addresses Opening Ports in Your Firewall Inbound (from LAN to ACS) Outbound (from ACS to LAN) Procedure: To check your IP network...

  • Page 24: Planning Your Ip Network

    ............................................Determine your server IP address. Alcatel-Lucent recommends using a static IP address, as opposed to using an address which is dynamically assigned through DHCP . Use of a static address will lower the risk of service disruption if you choose to reconfigure your DNS servers or other portions of your IP network.

  • Page 25: Configuring Ip Addresses

    My Teamwork server via another interface. Specific DNS requirements are necessary. For further information about HTTP proxys and My Teamwork requirements, please contact your Alcatel-Lucent support representative. IP Address Network Mask...

  • Page 26: Opening Ports In Your Firewall

    Planning Your IP Network Opening Ports in Your Firewall .................................................... Name server Secondary Name Server NTP Server Secondary NTP Server Opening Ports in Your Firewall ACS requires the following TCP/UDP ports to be open in the primary network. RTC (Real-time Communications) will attempt to obtain port 5060 (standard Note: SIP port) and it will also allocate a dynamic port to be used if port 5060 is in use.

  • Page 27: Outbound (From Acs To Lan)

    Teamwork for Windows Mobile 5 Pocket PC. (Default port used by the My Teamwork Mobile Edition client.) TCP 5070 SIP/CX Required when deployed with Alcatel-Lucent OmniTouch My Teamwork for Microsoft Office Communicator 2005 conferencing. UDP 5060 SIP signaling Required when SIP IP phone calls are to be supported.
  • Page 28 Planning Your IP Network Outbound (from ACS to LAN) .................................................... Protocol Port TCP 443 HTTPS Used for secure communications with other ACS servers in multi-site configurations. TCP 8443 SIP over SSL Used for secure SIP communications. Optional for standalone systems. TCP 22 Required if SCP backup option is selected.

  • Page 29: Provisioning For Pstn

    Provisioning for PSTN Overview Purpose This chapter discusses the setup of a trunk. Contents This chapter covers the following topics: Trunk lines Trunk configuration Global parameters Trunk-specific parameters Trunk lines A single OmniTouch ACS can support between 1 and 8 T1 or E1 trunk lines (it does not support mixing T1 and E1 interfaces on the same server).

  • Page 30: Trunk Configuration

    You should configure a hunt group among the trunks on a server (or stack). To maximize voice quality, Alcatel-Lucent recommends that hunt groups be set up to always attempt to place calls on the first trunk and fill the trunks sequentially (not Round Robin).

  • Page 31: Global Parameters

    Provisioning for PSTN Global parameters .................................................... Please obtain all required information from your provider or PBX manager when you order PSTN trunks. The table below lists the configuration options available in ACS. Global parameters Table 5-1 Settings: Global Parameters Setting Possible Values Internal Oscillator •...

  • Page 32: Trunk-Specific Parameters

    Provisioning for PSTN Trunk-specific parameters .................................................... Setting Possible Values Not Included • Destination Number Plan Unknown • ISDN • Data • Telex • National • Private • Reserved • Not Included • Destination Number Type, Source Number Unknown • Type International •...

  • Page 33: Planning Your Omnitouch Acs Stack

    Planning Your OmniTouch ACS Stack Overview Purpose This chapter highlights important information in preparing your network to support a stack. Contents This chapter covers the following procedure: To prepare your network To prepare your network The following addresses recommended preparation for your telecommunications network to support an OmniTouch ACS stack.
  • Page 34 However, PSTN OmniTouch ACS servers have 8 or fewer T1/E1 interfaces (less than 240 ports maximum). – For VoIP OmniTouch ACSs, Alcatel-Lucent recommends 1Gb ports, to allow for future expansion. In an OmniTouch ACS stack, PSTN requires more backplane bandwidth Note: than VoIP because there is also audio being transmitted.
  • Page 35 Planning Your OmniTouch ACS Stack To prepare your network ..............................................................................................Configure PSTN hunt group. PSTN stacks should have their incoming PSTN lines configured (by your service provider) as a single hunt group. The hunt group should completely fill one trunk before moving to the next (not round-robin).
  • Page 36 Planning Your OmniTouch ACS Stack To prepare your network ......................................................................................................6 - 4 8AL90212USAC ed01 November 20, 2008...

  • Page 37: Planning For Data Conferencing

    Application/desktop sharing and editing General information The primary consideration when planning for Alcatel-Lucent OmniTouch My Teamwork Application Sharing is the amount of network traffic. If you are using Presentation Sharing for large conferences, less bandwidth is needed than if you are using Application and Desktop Sharing and Editing with a small team of participants.

  • Page 38: Application/Desktop Sharing And Editing

    Planning for Data Conferencing Application/desktop sharing and editing .................................................... Document Presentation provides efficient, high-quality rendering for the following Microsoft Office applications: PowerPoint • Word • Excel • When using Document Presentation, any animations within documents will Note: be flattened. Application/desktop sharing and editing Application and Desktop Sharing allow for a broader range of applications because the participant who has been granted editing rights is actually performing the edits on the conference leader’s desktop.
  • Page 39 Planning for Data Conferencing Application/desktop sharing and editing .................................................... Table 7-2 Average Network Bandwidth per User Average Network Bandwidth Application Per User in Kbps Excel® 79 Kbps PowerPoint® 76 Kbps My Teamwork 128 Kbps When using Application Sharing, it is only necessary to show the following ports: Table 7-3 Application Sharing Ports Port Protocol...
  • Page 40 Planning for Data Conferencing Application/desktop sharing and editing ......................................................................................................7 - 4 8AL90212USAC ed01 November 20, 2008...
  • Page 41 Planning for Video Overview Purpose This chapter presents information about My Teamwork video conferencing. Contents This chapter covers the following topics and procedure. Topics: General video information My Teamwork Web-based video client My Teamwork video requirements Network bandwidth for video conferencing Radvision integration with My Teamwork Using video Procedure:...

  • Page 42: Planning For Video

    .................................................... General video information Alcatel-Lucent OmniTouch My Teamwork can be configured to set up video calls between video endpoints using either peer-to-peer or multipoint mode using an external video MCU. In peer-to-peer mode, the server issues SIP messages to two SIP video endpoints, which then exchange media between each other.

  • Page 43: My Teamwork Video Requirements

    Planning for Video My Teamwork video requirements .................................................... My Teamwork video requirements The My Teamwork Web-based video client requires the following: My Teamwork video license, per user basis • ® ® Microsoft Windows XP SP2 • ® Internet Explorer Release 6.0 SP2 or greater •...

  • Page 44: Radvision Integration With My Teamwork

    In My Teamwork, only one type of MCU per system may be used. You configure MCU specific information in the ACS Administration web console through the Video Settings item in the Configuration menu (see your Alcatel-Lucent OmniTouch ACS Administration Guide). Refer to your MCU documentation for additional information regarding your specific MCU.
  • Page 45 Planning for Video To block the Radvision IVR from announcing you are in a conference .................................................... To block the Radvision IVR from announcing you are in a conference This procedure will prevent the Radvision IVR from playing while the My Teamwork IVR is playing.

  • Page 46: Using Video

    Alcatel-Lucent OmniTouch My Teamwork does not issue H323 messages Note: and it cannot be used as an H323 gatekeeper. Desktop video clients must be configured independently of the Alcatel-Lucent • OmniTouch My Teamwork client prior to initiating a video call.
  • Page 47 Microsoft Office Communicator 2005 Overview Purpose This chapter shows you how to set up your system to access Alcatel-Lucent OmniTouch My Teamwork audio and video conferencing features through the Microsoft Office Communicator user interface. Contents This chapter covers the following topics and procedures.

  • Page 48: Alcatel-Lucent Omnitouch My Teamwork For Microsoft Office

    Information in this chapter is not applicable to My Teamwork Office Edition. Note: Microsoft® Office Communicator 2005 users can access Alcatel-Lucent OmniTouch My Teamwork audio and video conferencing features through the Microsoft Office Communicator version 1.0 user interface enabling enterprises to avoid the recurring costs associated with third-party conference call services.

  • Page 49: Lcs Integration

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft LCS integration Office Communicator 2005 .................................................... Using Microsoft-supported APIs, the solution enables users to conduct both reservationless and scheduled conference calls (with call recording) from the Microsoft Office Communicator 2005 software client. Refer to your Microsoft documentation for additional information Note: about installing Microsoft Office Communicator/Live Communications Server 2005.

  • Page 50: To Install Windows Server 2003 Standard Edition

    Set up and configure Windows Server 2003 Standard Edition. Select a server name that will belong to the Active Directory/DNS domain that will be constructed later in this procedure. (for example, lcssrv.lcs.alcatel-lucent.office) Do not manually install DNS services at this point in the process. These...

  • Page 51: To Install The Live Communication Server

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To install the Live Communication Server Office Communicator 2005 .................................................... that the Forest may be automatically populated with the required configuration records during the running of the Active Directory Wizard. The additional forest records created during this step are critical for domain authentication to properly function.

  • Page 52: Lcs Middleware Communications Service

    T E P S ................................ LCS Middleware Communications Service After Alcatel-Lucent OmniTouch My Teamwork for Microsoft Office Communicator 2005 is installed and the server is rebooted, Live Communications Server Middleware Communications Service (MidCommun) will be automatically installed on the My Teamwork server.

  • Page 53: To Configure Omnitouch My Teamwork Users

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To configure OmniTouch My Teamwork users Office Communicator 2005 .................................................... Figure 9-1 SIP Proxy To configure OmniTouch My Teamwork users My Teamwork user names must be associated with LCS user names. This is required so that incoming invitations and messages destined for a particular My Teamwork user can be referenced and mapped.

  • Page 54: To Set Up A Static Route

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To set up a static route Office Communicator 2005 .................................................... Figure 9-2 User Settings T E P S ................................ To set up a static route You will need to set up a route to enable the LCS server to communicate with the My Teamwork server.
  • Page 55 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To set up a static route Office Communicator 2005 ..............................................................................................Right-click on the server icon and select Properties Figure 9-3 LCS Tree View ............................................Select the tab and click the button. Routing ............................................

  • Page 56: To Authorize The Host

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To authorize the Host Office Communicator 2005 .................................................... Figure 9-4 Example of Static Route Information T E P S ................................ To authorize the Host ............................................Right-click on the server icon and select Properties ............................................

  • Page 57: To Change Authentication

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To change authentication Office Communicator 2005 .................................................... Figure 9-5 Edit Authorized Host ............................................Enter either the Network Address (FQDN) or the IP Address of the My Teamwork server............................................Select Throttle as Server Treat as Authenticated T E P S ................................
  • Page 58 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To change authentication Office Communicator 2005 ..............................................................................................Right-click the server name to acces the dialog box. Properties ............................................Select the tab. Authentication Figure 9-6 Authentication Protocol ............................................Change the to NTLM. Authentication protocol ............................................
  • Page 59 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To set up users Office Communicator 2005 .................................................... To set up users Users must be added to the Active Directory and provisioned for use by LCS. The LCS/MC tree control User’s directory will only show users that were added to the Active Directory and previously configured for LCS in the Active Directory Management console.
  • Page 60 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To set up users Office Communicator 2005 .................................................... Figure 9-8 Add New User Wizard ............................................Enable new user(s) to use LCS through the (3a) or by editing LCS Enable Users Wizard the properties of an individual user (3b & c).
  • Page 61 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To set up users Office Communicator 2005 .................................................... Figure 9-9 Enable LCS Users Figure 9-10 Enable LCS Users Wizard .................................................... 9 - 1 5 8AL90212USAC ed01 November 20, 2008...
  • Page 62 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To set up users Office Communicator 2005 .................................................... b. As an alternative, you can enable and provision a single user by right-clicking the user name and selecting Properties Figure 9-11 User Properties c. Set the following in the...
  • Page 63 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To edit your registry Office Communicator 2005 .................................................... Figure 9-12 User Properties T E P S ................................ To edit your registry After setting up a route for the LCS server to communicate with the My Teamwork server via the LCS Management Console and setting up LCS users within the Active Directory of the Windows Domain that hosts the LCS server.
  • Page 64 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To create the My Teamwork tab Office Communicator 2005 .................................................... To create the My Teamwork tab To modify the registry and enable the My Teamwork tab in Office Communicator 2005: ............................................Open your registry editor from the menu.
  • Page 65 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To create the My Teamwork tab Office Communicator 2005 .................................................... Figure 9-14 Registry Editor – Communicator ............................................Type the following name for the new value. TabURL ............................................Right-click the entry. TabURL dialog box appears.

  • Page 66: To Define The Dword Value

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To create the conferencing service Office Communicator 2005 ..............................................................................................Close the Registry Editor. T E P S ................................ To create the conferencing service You must define a registry DWORD value to reveal the Office Communicator 2005 user interface elements and controls related to conferencing.
  • Page 67 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To define the DWORD value Office Communicator 2005 ..............................................................................................Right-click the Communicator folder and select value. New –> DWORD Figure 9-17 Registry Editor – DWORD ............................................Type the following name for the new value: EnableConferencingService ............................................

  • Page 68: My Teamwork For Office Communicator Online Help

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft My Teamwork for Office Communicator online Help Office Communicator 2005 .................................................... Figure 9-18 Edit DWORD Value Dialog Box You must remove leading spaces from the registry entry. Important! ............................................Click The Registry Editor appears.

  • Page 69: To Modify The Registry And Enable The My Teamwork Tab In Office Communicator 2005 Online Help

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To modify the registry and enable the My Teamwork Office Communicator 2005 tab in Office Communicator 2005 online Help .................................................... To modify the registry and enable the My Teamwork tab in Office Communicator 2005 online Help ............................................
  • Page 70 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To modify the registry and enable the My Teamwork Office Communicator 2005 tab in Office Communicator 2005 online Help ..............................................................................................Type the following name for the new value: HelpMenuURL ............................................Right-click the entry.
  • Page 71 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To activate registry edits Office Communicator 2005 .................................................... Spanish: • http://<acs-server-URI>/content/SPA- ES/htdocs/buddies/media/help/moc_index.html?topic=conf_type Portuguese: • http://<acs-server-URI>/content/POR- PT/htdocs/buddies/media/help/moc_index.html?topic=conf_type Chinese: • http://<acs-server-URI>/content/ZHO- CN/htdocs/buddies/media/help/moc_index.html?topic=conf_type Korean: • http://<acs-server-URI>/content/KOR- KN/htdocs/buddies/media/help/moc_index.html?topic=conf_type T E P S ................................ To activate registry edits ............................................

  • Page 72: To Configure Office Communicator 2005

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To configure Office Communicator 2005 Office Communicator 2005 .................................................... To configure Office Communicator 2005 In Your Office Communicator 2005 client: ............................................Open the menu and select Actions Options dialog box appears. Options ............................................Select the tab.
  • Page 73 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To configure Office Communicator 2005 Office Communicator 2005 ..............................................................................................Type the following My Teamwork information in the Conferencing information fields. Table 9-1 My Teamwork Reservationless Conference Information Conferencing My Teamwork Reservationless Information Fields...

  • Page 74: To Enter Your Phone Numbers

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To enter your phone numbers Office Communicator 2005 ..............................................................................................Select ............................................Click T E P S ................................ To enter your phone numbers The phone numbers you enter in Office Communicator 2005 are used by My Teamwork to connect users to conference calls.
  • Page 75 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To specify your My Teamwork server as a trusted site Office Communicator 2005 .................................................... Figure 9-21 My Phone Numbers T E P S ................................ To specify your My Teamwork server as a trusted site You must enter your My Teamwork server domain as a trusted site in Internet Explorer and validate the SSL certificate.

  • Page 76: To Validate Your Ssl Certificate

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To validate your SSL certificate Office Communicator 2005 .................................................... Figure 9-22 Trusted Sites Dialog Box ............................................Type the domain name of your My Teamwork server in the Add this Web site to the field.
  • Page 77 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To validate your SSL certificate Office Communicator 2005 .................................................... button in the Security Alert dialog box is not sufficient because Office Communicator will not prompt you if the Certificate is not recognized. If the SSL certificate is not recognized by Office Communicator 2005, the My Teamwork tab will not be present.
  • Page 78 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To validate your SSL certificate Office Communicator 2005 .................................................... Figure 9-24 Install Certificate ............................................Once Certificate installation begins, click in each of the Certificate Import Wizard Next dialog boxes............................................Click the button. Finish ....................................................
  • Page 79 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To validate your SSL certificate Office Communicator 2005 .................................................... Figure 9-25 Certificate Wizard ............................................When the Certificate Import Wizard is completed, you will need to click exit the dialog sequence. Do NOT click ‘No’ at any point in the process. You will abort the Important! operation.
  • Page 80 Alcatel-Lucent OmniTouch My Teamwork for Microsoft To validate your SSL certificate Office Communicator 2005 .................................................... Figure 9-26 Exiting the Certificate Import Wizard After you successfully install the SSL certificate, the URL will generate and return some XML content in your browser Example: <?xml version="1.0"...

  • Page 81: Required Codecs And Video Formats

    Alcatel-Lucent OmniTouch My Teamwork for Microsoft To verify that the SSL Certificate is installed and Office Communicator 2005 accepted by Internet Explorer .................................................... </tab> </tabdata> T E P S ................................ To verify that the SSL Certificate is installed and accepted by Internet Explorer ............................................

  • Page 82: Verifying Configuration

    Verifying Configuration When you restart Microsoft Office Communicator, you should see an extra tab at the bottom of the screen with the Alcatel-Lucent phone icon on it. To verify that you have properly configured Office Communicator 2005, you should start a conference.

  • Page 83: My Teamwork And The Alcatel-Lucent Pbx

    Miscellaneous PCX parameters 10-25 Typical PCX setup 10-25 DTMF payload setting for PCX 10-30 Procedures: To check Alcatel-Lucent PBX management 10-10 To verify configuration 10-16 To set DAS rules for PCX setup 10-26 To configure the extension pattern for the PCX setup...

  • Page 84: Configuration Considerations

    Note: before installation. To configure the Alcatel-Lucent PBX to connect to the My Teamwork server, you will need SIP licensing and VoIP compressors and/or PSTN connections and licensing. Refer to the OXE documentation for configuring SIP and SIP Trunk Groups, Note: PSTN Trunk Groups, or Mixed SIP and PSTN.
  • Page 85 My Teamwork and the Alcatel-Lucent PBX Configuration considerations .................................................... You will need the following settings to create the SIP Trunk Group. Table 10-1 Trunk Group Creation /Trunk group/creation Trunk Group ID: Enter a free Trunk Group number Trunk Group Type:...

  • Page 86: Omnipcx Enterprise With High Traffic

    My Teamwork and the Alcatel-Lucent PBX OmniPCX Enterprise with high traffic .................................................... Network Routing Table Table 10-3 Network Routing Table /Translator/Network routing table/Review-modify Network No: Rank of First Digit to be Sent: Default value Supervised by Routing: Default value + ABC-F...
  • Page 87 My Teamwork and the Alcatel-Lucent PBX OmniPCX Enterprise with high traffic .................................................... Crystal hardware over IP Maximum number of INT-IP or INTIP2 Media Gateway per node: Number of VoIP compressors per INTIP or with 2xGIP4-4: 60 INTIP2 Media Gateway: with 2xGIP6: 56...
  • Page 88 My Teamwork and the Alcatel-Lucent PBX OmniPCX Enterprise with high traffic .................................................... Test setup using OmniPCX 4400 with Crystal Hardware Number of INT-IP cards: Number of VoIP compressors: Number of SIP Gateway accesses: 8 (8x30/2=120 SIP Channels) Number of 1/2 com:...

  • Page 89: Omnipcx Enterprise With Low Traffic

    My Teamwork and the Alcatel-Lucent PBX OmniPCX Enterprise with low traffic .................................................... OmniPCX Enterprise with low traffic OmniPCX Enterprise with Common Hardware (GD or GA) yields the most efficient transport of a lower number of calls (even though user count may be high). The Inter- INVITE time in milliseconds is 1200 ms resulting in a slower transport time for calls.
  • Page 90 My Teamwork and the Alcatel-Lucent PBX OmniPCX Enterprise with low traffic .................................................... Maximum number of SIP calls per hour (SIP traffic) The following data is based on a test where one incoming message has been generated on the OXE (with Common Hardware), and the Automated Message Delivery System (AMDS) is used to generate SIP traffic.

  • Page 91: Omnipcx Office With A Low Number Of Users And Low Traffic

    My Teamwork and the Alcatel-Lucent PBX OmniPCX Office with a low number of users and low traffic .................................................... OmniPCX Office with a low number of users and low traffic If your installation consists of under 200 users and the number of calls is low, OmniPCX Office with Common Hardware (GD or GA) is recommended.

  • Page 92: To Check Alcatel-Lucent Pbx Management

    My Teamwork and the Alcatel-Lucent PBX To check Alcatel-Lucent PBX management .................................................... To check Alcatel-Lucent PBX management The following screens are all from the command line management tool “mgr”. Note: ............................................Verify the SIP TG-network configuration. Figure 10-2 Translator->SIP ....................................................
  • Page 93 My Teamwork and the Alcatel-Lucent PBX To check Alcatel-Lucent PBX management ..............................................................................................Verify the for the selected network. Network Routing Table Figure 10-3 Select Network Routing Table .................................................... 1 0 - 1 1 8AL90212USAC ed01 November 20, 2008...
  • Page 94 My Teamwork and the Alcatel-Lucent PBX To check Alcatel-Lucent PBX management ..............................................................................................Verify Protocol Type Figure 10-4 Network Routing Table .................................................... 1 0 - 1 2 8AL90212USAC ed01 November 20, 2008...
  • Page 95 My Teamwork and the Alcatel-Lucent PBX To check Alcatel-Lucent PBX management ..............................................................................................Verify SIP Trunk Group Figure 10-5 Trunk Groups->SIP .................................................... 1 0 - 1 3 8AL90212USAC ed01 November 20, 2008...
  • Page 96 My Teamwork and the Alcatel-Lucent PBX To check Alcatel-Lucent PBX management .................................................... Figure 10-6 Trunk Group Settings .................................................... 1 0 - 1 4 8AL90212USAC ed01 November 20, 2008...
  • Page 97 My Teamwork and the Alcatel-Lucent PBX To check Alcatel-Lucent PBX management ..............................................................................................Go down one level and verify the Quality Profile Compression Type Figure 10-7 VoIP Quality Profile and Compression Type T E P S ..................................................................................1 0 - 1 5...

  • Page 98: To Verify Configuration

    My Teamwork and the Alcatel-Lucent PBX To verify configuration .................................................... To verify configuration ............................................Select from the Main Menu. Figure 10-8 SIP Object .................................................... 1 0 - 1 6 8AL90212USAC ed01 November 20, 2008...
  • Page 99 My Teamwork and the Alcatel-Lucent PBX To verify configuration ..............................................................................................Select . Review and make any necessary changes. SIP Gateway Figure 10-9 Select SIP Gateway .................................................... 1 0 - 1 7 8AL90212USAC ed01 November 20, 2008...
  • Page 100 My Teamwork and the Alcatel-Lucent PBX To verify configuration ..............................................................................................Verify SIP Gateway Configuration. Network and Trunk Group are from initial steps. Figure 10-10 SIP Gateway Settings .................................................... 1 0 - 1 8 8AL90212USAC ed01 November 20, 2008...
  • Page 101 My Teamwork and the Alcatel-Lucent PBX To verify configuration ..............................................................................................Return to the Main menu, select , and check Settings. SIP Gateway Select to set Authentication usage (or No Authentication). Proxy Figure 10-11 SIP Proxy .................................................... 1 0 - 1 9...
  • Page 102 My Teamwork and the Alcatel-Lucent PBX To verify configuration .................................................... Figure 10-12 SIP Proxy Settings ............................................Add the My Teamwork server’s IP Address to the in the SIP Trusted IP Addresses settings of the OXE. This will avoid a potential issue with heavy traffic being misinterpreted as a DoS (Denial of Service) attack.
  • Page 103 My Teamwork and the Alcatel-Lucent PBX To verify configuration .................................................... Figure 10-14 Trusted IP Addresses ............................................Create an Domain Name (DN) through the External Voice Mail object. Main Menu->Applications Figure 10-15 Applications .................................................... 1 0 - 2 1 8AL90212USAC ed01...
  • Page 104 My Teamwork and the Alcatel-Lucent PBX To verify configuration ..............................................................................................Assign the External Voicemail Figure 10-16 Applications->External Voice Mail .................................................... 1 0 - 2 2 8AL90212USAC ed01 November 20, 2008...
  • Page 105 My Teamwork and the Alcatel-Lucent PBX To verify configuration ..............................................................................................Configure the SIP information to match the extension and current server (CS) IP address. This will register with the My Teamwork server. Figure 10-17 External Voice Mail Settings ............................................

  • Page 106: Troubleshooting Sip On The Pcx

    My Teamwork and the Alcatel-Lucent PBX Troubleshooting SIP on the PCX .................................................... Table 10-4 External Voice Mail Creation /Applications/External Voice Mail/creation Voice Mail Directory Number: Enter a free directory number 3757 Directory Name: Enter the name you want Teamwork Connection COS ID:...

  • Page 107: Miscellaneous Pcx Parameters

    My Teamwork and the Alcatel-Lucent PBX Miscellaneous PCX parameters .................................................... Miscellaneous PCX parameters Table 10-6 IP Parameters and Compression Parameters RTP Direct Management/IP/IP Parameters/Review-modify System Options: + RTP Direct + RTP Direct RTP Direct: Select True or False + True Voice Activity Detection Management/System/Other System Param./Compression Parameters/Review-modify...

  • Page 108: To Set Das Rules For Pcx Setup

    My Teamwork and the Alcatel-Lucent PBX To set DAS rules for PCX setup .................................................... To set DAS rules for PCX setup Stacked servers, whether with strictly PSTN or a mixed PSTN and SIP , require specific DAS rules set up in the My Teamwork server to route calls to the the various connections.

  • Page 109: To Configure The Extension Pattern For The Pcx Setup

    My Teamwork and the Alcatel-Lucent PBX To configure the extension pattern for the PCX setup .................................................... Figure 10-20 Typical DAS Rules T E P S ................................ To configure the extension pattern for the PCX setup ............................................Log in to the My Teamwork (ACS) Web Administration console as an Adminstrator (Admin).

  • Page 110: To Configure The Proxy Setup For Pcx

    My Teamwork and the Alcatel-Lucent PBX To configure the proxy setup for PCX .................................................... Figure 10-21 Extension Pattern ............................................Click the button. Save T E P S ................................ To configure the proxy setup for PCX ............................................Log in to the My Teamwork (ACS) Web Administration console as an Adminstrator (Admin).
  • Page 111 My Teamwork and the Alcatel-Lucent PBX To configure the proxy setup for PCX .................................................... Figure 10-22 Typical SIP Proxy Setup for PCX T E P S ..................................................................................1 0 - 2 9 8AL90212USAC ed01 November 20, 2008...

  • Page 112: Dtmf Payload Setting For Pcx

    My Teamwork and the Alcatel-Lucent PBX DTMF payload setting for PCX .................................................... DTMF payload setting for PCX ............................................Log in to the My Teamwork (ACS) Web Administration console as an Adminstrator (Admin)............................................Select the Configuration->VoIP Settings ............................................Set the RFC2833 value to 96 for integration with the PCX.
  • Page 113 Stack Design and Operation Overview Purpose This appendix discusses Alcatel-Lucent OmniTouch ACS stacking including the roles of Media servers and Application servers. Contents This appendix covers the following topics: Stacking capabilities Application servers Media servers Stacking capabilities The OmniTouch ACS stacking feature allows a set of OmniTouch ACS servers to be aggregated into a single larger virtual system.

  • Page 114: Stack Design And Operation Stacking Capabilities

    Stack Design and Operation Stacking capabilities .................................................... A single conference that spans multiple servers can share the same database. A stack does not need to be at the same physical location. Trunk routing rules can be defined to create outbound call routing. Zero (0) is not a valid Node ID for a server in a stack.
  • Page 115 Stack Design and Operation Stacking capabilities .................................................... Figure A-1 Basic IP Alcatel-Lucent Stack ACS IP stack Ethernet Switch Application Server (primary) + Media Server Application Server (secondary) +Media Server Media Server Media Server Other servers Other servers Corporate LAN The servers are connected to each other via an Ethernet backplane provided by connecting each server’s second Ethernet port (logical name: eth1) to a port on an...

  • Page 116: Application Servers

    Alcatel-Lucent applications. They are responsible for all user-specific functions, such as provisioning, scheduling conferences, authentication, etc. All calls and sessions originate with a request generated by an Alcatel-Lucent application; even dial-in calls are authenticated and routed in accordance with an application’s direction. Application servers also provide some real-time coordination of call signaling.
  • Page 117 Stack Design and Operation Media servers .................................................... changes. Similarly, if a stacked Media Server goes down, connections on it drop and it is not used until it comes back up (OmniTouch ACS automatically restarts when it encounters failure). In addition to this increased redundancy in stacked mode, stacked media servers provide transparent scaling of OmniTouch ACS’s capacity.
  • Page 118 Stack Design and Operation Media servers ......................................................................................................A - 6 8AL90212USAC ed01 November 20, 2008...

  • Page 119: Network Requirements

    Network Requirements Overview Purpose Adding conferencing and collaboration, particularly VoIP conferencing, to an existing LAN environment can impose new stresses on the LAN. Without presuming to offer a generalized guide to network engineering, this appendix offers some guidance on estimating the impact of adding an OmniTouch Advanced Communications server to an existing LAN.

  • Page 120: Bandwidth Requirements On The Primary Lan

    .................................................... Bandwidth requirements on the primary LAN To preserve voice quality, Alcatel-Lucent recommends that any Ethernet interface carrying voice traffic be planned for no more than 30% utilization of the network’s nominal capacity (for example, 333 Mb/sec of a 1Gb/sec port). Therefore, a...
  • Page 121 Network Requirements Bandwidth requirements on the primary LAN .................................................... Number of employees 4000 Percent of employees running application 2.5% sharing at a given time Bandwidth per active user assuming full 160 Kbps screen business applications at 1024x768 and 16 bit color (80 Kbps * 2) Application Sharing Bandwidth 16 Mbps (4000*0.025*160)

  • Page 122: Stack Backplane Bandwidth

    Network Requirements Stack backplane bandwidth .................................................... Presence This generates a fairly light load on a typical network. Presence overhead is dependent on two factors: the number of desktops with open presence applications, and the number of contacts (buddies) active on each desktop. On My Teamwork, presence updates are sent to a person’s contact list whenever that person’s status changes.

  • Page 123: An Example Of Maximum Capacities With Omnitouch My Teamwork

    Network Requirements An example of maximum capacities with OmniTouch My Teamwork .................................................... The theoretical worst case would occur if every conference call has a slave leg to every other server in the stack. It would be difficult to get to this state. In such a worst-case scenario in a 3-server stack with 120 ports/server and 6 participants per conference, you would have 30 calls per server, each with 1 user spilled over to each of the other two ACSs.

  • Page 124: Pstn Calls On The Primary Lan

    Network Requirements PSTN calls on the primary LAN .................................................... PSTN calls on the primary LAN For PSTN calls, all of the voice is carried by the PSTN card in the server, and thus presents no significant load to the primary (eth0) LAN, other than the HTTP used to actually request and schedule calls.

  • Page 125: Additional Load On The Network

    VAD (or when there is a drought in the rate of incoming packets). Alcatel-Lucent has deployed extensively with over-the-open-Internet VoIP and our treatment regularly provides superior conference quality.
  • Page 126 Network Requirements Additional load on the network .................................................... The Internet Explorer/Internet Options/Security/Active X settings must be enabled to allow download, installation, and scripting of signed ActiveX controls. If a “non-transparent” HTTP proxy (using a browser) is configured, Note: application leading and viewing may not work properly. To effectively use these features, a “transparent”...

  • Page 127: Ntp Servers: Us Zone

    NTP server within your organization, you may use one of the publicly accessibly time servers used by the NIST Internet Time Service (ITS). The Alcatel-Lucent ACS server ships with us.pool.ntp.org as the default. This is an NTP round robin, giving a different NTP server with each access.
  • Page 128 NTP Servers NTP servers: US zone .................................................... However, if you prefer to use a single NTP server, the table below lists publicly accessible servers. It was obtained at http://www.boulder.nist.gov/timefreq/service/time-servers.html Table C-1 NTP Servers: US Name IP Address Location time-a.nist.gov 129.6.15.28 NIST, Gaithersburg, Maryland time-b.nist.gov 129.6.15.29...

  • Page 129: Ntp Servers: European Zone

    The table below lists locations of pools of active servers in the European zone. The information was obtained from http://www.pool.ntp.org/zone/europe. Because of the continuing growth of and changes to active servers, Alcatel- Note: Lucent cannot guarantee the availability of servers in these pools.
  • Page 130 NTP Servers NTP servers: European zone .................................................... Name Location se.pool.ntp.org Sweden ch.pool.ntp.org Switzerland uk.pool.ntp.org United Kingdom yu.pool.ntp.org Yugoslavia .................................................... C - 4 8AL90212USAC ed01 November 20, 2008...

  • Page 131: Supported Browsers

    Supported Browsers and Recommended Settings Overview Purpose This appendix presents the recommended browsers. Contents This appendix covers the following topics and procedure. Topics: Browsers Recommended settings for participation in presentation and application sharing Resolving ActiveX version control conflicts Procedures: To remove an ActiveX object ....................................................

  • Page 132: Browsers

    Supported Browsers and Recommended Settings Browsers .................................................... Browsers ® Microsoft Windows XP and Vista If you are using Microsoft Vista, you cannot participate in video conferences from your browser. You may use external video software or devices, such as video phones or room systems.
  • Page 133 Supported Browsers and Recommended Settings Browsers .................................................... Macintosh OS 9 Application sharing is not supported on Macintosh, but you may view other people’s shared applications if you have Java installed and enabled. The following browsers do not support video conferencing from your browser. You may use external video software or devices, such as video phones or room systems.

  • Page 134: Recommended Settings For Participation In Presentation And Application Sharing

    Click Settings ............................................Click View Objects As an alternate solution, you may click and capture a Note: View –> Details screenshot. You can send that screenshot to support@alcatel-lucent.com and request assistance..................................................... D - 4 8AL90212USAC ed01 November 20, 2008...
  • Page 135 Supported Browsers and Recommended Settings To remove an ActiveX object ..............................................................................................Right-click the <object-name>............................................Select from the popup menu. Remove ............................................Restart Internet Explorer. T E P S ..................................................................................D - 5 8AL90212USAC ed01 November 20, 2008...
  • Page 136 Supported Browsers and Recommended Settings To remove an ActiveX object ......................................................................................................D - 6 8AL90212USAC ed01 November 20, 2008...

  • Page 137: Acceptance Checklist

    Installation Checklists Overview Purpose This appendix presents checklists that contain important information that must be addressed before and after an installation. The Pre-installation checklist must be completed by the customer and the Acceptance checklist must be completed by the installer to make certain a successful installation has taken place. Contents This appendix presents the following: Pre-installation checklist...

  • Page 138: Installation Checklists

    Installation Checklists Pre-installation checklist .................................................... Pre-installation checklist Table E-1 Pre-Installation Checklist Pre-Installation Checklist Rack Space (If rack server) Power Receptacle(s) available UPS available Min. 100 Mbit switch port available Network Address Translation Is NAT in use? Is NAT device SIP-enabled TCP/IP Settings Page IP address for server Netmask for server...
  • Page 139 Installation Checklists Pre-installation checklist .................................................... Pre-Installation Checklist System Options International Dialing Prefix National Dialing Prefix Country Code Address to send email alerts SMTP relay desired? If, yes, SMTP address? Desired Timezone setting SIP Proxies Configuration (If SIP configuration) OXE SIP proxy? If yes, Call Server address? Other SIP proxy addresses? If NOT SIP Configuration, provide Telco Connection...
  • Page 140 Installation Checklists Pre-installation checklist .................................................... Pre-Installation Checklist LDAP Search Base LDAP Admin ID LDAP Admin Password LDAP UID Field E-mail Domain Music On Hold Enable Music On Hold? Use system Music On Hold options? SSL Certificate Use Default system certificates? Use CA (Certificate Authority) certificate? Licensing...
  • Page 141 Installation Checklists Pre-installation checklist .................................................... Pre-Installation Checklist Automatic Server Backup Enable Automated Nightly Backups? Destination Host for Backups: Destination Directory: Backup User ID scp or ftp export of backup? DAS Dialing Rules Access code to get an outside line for local calls: Access code to get an outside line for long distance calls:...

  • Page 142: Acceptance Checklist

    Installation Checklists Acceptance checklist .................................................... Pre-Installation Checklist Administrator User Provisioning List of admin users who will be provisioned on the server available Organizations and Numbers for email invitations Local dial in phone number Toll free dial in phone number Additional language settings? TCP Ports Opened (see “Opening Ports in Your Firewall,”...
  • Page 143 Installation Checklists Acceptance checklist .................................................... Acceptance Checklist LDAP authentication is operational Music On Hold Music On Hold is operational SSL Certificate SSL certificates are operational Licensing Voice port license is correct Document sharing license is correct Application sharing license is correct Automatic Server Backup Automated Nightly Backups are operational...
  • Page 144 Installation Checklists Acceptance checklist .................................................... Acceptance Checklist Organizations and Numbers for email invitations Local dial in phone number has been provisioned Toll free dial in phone number has been provisioned Email invitations include provisioned phone numbers Correct language used? Feature Testing End users are able to send and receive Instant Messages End users are able to send and receive...
  • Page 145 Installation Checklists Acceptance checklist .................................................... Acceptance Checklist Administration User Testing Admin users are able to log in Admin users are able to monitor active calls Admin users are able to Call Detail Reports (CDR) Admin users are able to view scheduled conferences Admin users are able to view System Alerts Log...
  • Page 146 Installation Checklists Acceptance checklist ......................................................................................................E - 1 0 8AL90212USAC ed01 November 20, 2008...
  • Page 147 Conference leaders Animations requirements Conferencing API command Bridge server information fields 9-27 Application Browsers Configurations databases verified My Teamwork and Alcatel- servers Lucent PBXs 10-2 Bursty traffic sharing Connection speed Business application Archiving service Cookies Businesses Audio small and medium...
  • Page 148 Index ..................................................................streams Failover types RTP connection Firewall Deployments traffic built-in small and medium business IP trunking interface Framing ISDN Desktop protocol ................sharing room systems G Gatekeeper mode size Graphic User Interface (GUI) ................Destination number plans Javaruntime 1.4.2 Dial-in calls JavaScript ................
  • Page 149 Index ..................................................................MidCommun service Radvision Scopia Participants MOC/LCS RAID configuration audio CODEC 9-35 Participation settings Recording video CODEC 9-35 audio Passes Nessus video formats 9-35 disk space Password support Multimedia Instant Conferencing Powerpoint presentation PCM Companding (MMIC) presentation PCX setup 10-25 Multipoint video DTMF payload settings...
  • Page 150 Index .................................................... enterprise System clock VoIP calls hardware platforms ................compressors 10-4 minimum specifications conferencing requirements Telephony media server capabilities service providers Third-party servers third-party clients settings Session Initiation Protocol (SIP) software streams Time stamps Session logs telephony users ToS flags Shared documents traffic Traffic patterns...

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