ION VCR 2 PC Troubleshooting Manual
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ION VCR 2 PC Troubleshooting Manual

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VCR 2 PC Troubleshooting Guide
The vast majority of VCR 2 PC customers experience easy installation and operation with their
product. This document includes troubleshooting procedures to help resolve rare difficulties
which may prevent your VCR 2 PC from functioning with your computer system as expected.
It is unlikely that you will need to perform all of the procedures in this guide. It covers a number of
different causes and symptoms, many of which may not apply to your specific situation.
In each section, the solutions are listed in the order of likelihood. That is... the solutions that
address the most common cause of a given symptom are listed first. Solutions that address very
rare circumstances or solutions that are more difficult to perform are always listed further down
the list of suggestions.
If you are experiencing a symptom listed in this guide, try the suggestions in the order which they
are listed, until the symptom is resolved.
Contents
Optimizing your computer for working with video
Resources................................................................................................... 13
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Tips............................................................................................. 10
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installation................................. 8
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  • Page 1: Table Of Contents

    VCR 2 PC Troubleshooting Guide The vast majority of VCR 2 PC customers experience easy installation and operation with their product. This document includes troubleshooting procedures to help resolve rare difficulties which may prevent your VCR 2 PC from functioning with your computer system as expected.

  • Page 2: Ez Vhs Converter Software Displays A 'Device Is Not Available' Error

    2 PC hardware. The most common reasons you might encounter this would be: 1. If the VCR 2 PC’s drivers have not been installed correctly. These are needed in order for the VCR 2 PC hardware to communicate with the software. See...

  • Page 3: Determining Whether The Vcr 2 Pc Is Connected To A Properly Functioning Usb 2.0 Port

    A USB port that works well for a mouse or a printer may not necessarily work well with your VCR 2 PC. The VCR 2 PC requires the full bandwidth of a USB 2.0 port to operate properly. Your computer may feature USB ports that do not fully meet the USB standard for bandwidth and/or electricity.
  • Page 4 2007. However, not every port on your computer is likely to be a USB 2.0 port. Ports found on your monitor or your keyboard should not be used to connect the VCR 2 PC. If you are unsure whether your computer has USB 2.0 ports perform the following: 1.

  • Page 5: Dvd Or Cd Burning Fails, And A 'Drive I' Error Is Displayed

    7. Close the window. If you have difficulty, or need any additional assistance with your VCR 2 PC, please contact our Technical Support department at the number below. We will be happy to help you get up and running and to answer any questions about your product.

  • Page 6: The Ez Vhs Converter Preview Screen Is Blank, Flashing, Or Distorted

    The most common reasons you might encounter a blank Preview Screen in the EZ VHS Converter software would be: 1. The Tape/Other switch on the front of the VCR 2 PC switched is set to Other. When recording form a cassette in the VCR 2 PC, set this switch to Tape. Only switch this switch to Other when you are recording from another video source connected to the auxiliary video input on the front of the VCR 2 PC.
  • Page 7 3. The Hardware Acceleration option in the EZ VHS Converter but your computer’s video does not support hardware acceleration. 1. In EZ VHS Converter, click the Home icon the upper-left of the screen. 2. Click SETUP, then General, then Display Settings. 3.

  • Page 8: Windows 'Logo Testing' Warning Is Encountered During Driver Installation

    To address this concern, ION Audio has had the VCR 2 PC undergo the driver signing process described above. These updated drivers are now available on our website. For detailed update...

  • Page 9: Other Notes About Performance And Compatibility

    NTSC, PAL, and using cassettes from other countries A VCR 2 PC purchased in the US will only play NTSC tapes. If the VCR 2 PC is purchased outside the US in a country that uses the PAL system, only PAL tapes will playback.

  • Page 10: Optimizing Your Computer For Working With Video

    Recording video is one of the most demanding tasks you can ask of your computer. The suggestions below are not specific for the VCR 2 PC, but are general tips which can be used to squeeze better performance out of any computer.

  • Page 11: Windows Vista Optimization Tips

    3. Turn off Hard Disk Sleep. Make sure your Hard Drive is not set to sleep or turn off after a short amount of time. If your hard drive goes to sleep (stops spinning to save power) while you are recording, your recording will be interrupted. Click on the Start Menu at the bottom left of your screen and select Settings, then Control Panel.
  • Page 12 To free up even more system resources 1. Right+click the background picture on your computer's desktop. 2. Select Personalize from the drop-down menu that appears. 3. In the window that opens, click on Theme. 4. The Theme Settings window will open. Under Theme, select Windows Classic from the drop-down menu.

  • Page 13: Additional Support Resources

    We are available to help you 8:30am - 4:30pm EST Monday through Friday (except holidays). Before you call: • Please have our product, and product documentation with you. • Whenever possible, have your VCR 2 PC and computer powered on, and connected.

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