Customer Support; Technical Support - Mad Catz GameShark2 Instruction Manual

Q: I have downloaded a new update and have saved it to my USB storage device but
when I boot GameShark
A: Make sure you have your USB device firmly inserted into the USB port your PS2.
A: Try inserting your USB device into a different USB socket on your PS2.
A: There are numerous manufacturers of USB storage devices and some may have slow read
times so your PS2 may not have detected it while booting. If this is the case, try holding down
the "CROSS" button on your controller as GameShark
search for connected USB devices until an update is found.
Q: My GameShark seems to be freezing when I download Cheats, Saves and Updates.
Why is this?
A: Please be patient when downloading Cheats, Saves or Updates. Always wait until you see the
"Done" message next to the Logout field on the Network Status screen.
Q: After connecting to the Internet, why can't I reset my PS2?
A: Due to the internal workings of the PS2, the reset button on your PS2 is disabled once you
have connected to the Internet using your PS2 Network Adaptor. If you need to reset your console
after going online, please turn your console off using the switch at the back of your PS2.

14) CUSTOMER SUPPORT

Please refer to the Frequently Asked Questions in the previous sections before contacting our
customer service department. If you still cannot resolve the problem, please contact us as follows:
Phone: (619) 683-2815
Email: support@gameshark.com
World Wide Web: http://www.gameshark.com
Mailing Address:
Mad Catz, Inc.
ATTN: GameShark Support
7480 Mission Valley Road Suite 101
San Diego, CA 92108
Warranty Information
To receive warranty service you must:
- Call Mad Catz Technical Support at 619.683.2815
- Obtain a Return Authorization Number from Mad Catz Technical Support
- Ship the product to Mad Catz at your expense for service
- Enclose a copy of the original sales receipt showing a purchase date
- Enclose a full return address with daytime and evening phone numbers

TECHNICAL SUPPORT

Online Support and User Guides: www.madcatz.com
Email: techsupport@madcatz.com
Telephone: Available 8am - 4pm PST Monday -Friday (excluding holidays) at 619.683.2815
©2006 Mad Catz, Inc. 7480 Mission Valley Rd., Suite 101, San Diego, CA 92108-4406.
MADE IN HONG KONG ASSEMBLED IN THE UNITED STATES
©2006 Mad Catz, Inc. GameShark, the GameShark Logo and Wanna Beat the Game are trade-
marks or registered trademarks of Mad Catz, Inc., its subsidiaries and affiliates. GameShark
codes ©1996-2006 Mad Catz, Inc. Features, appearances and specifications may be subject to
change without notice. PSone and PlayStation are trademarks or registered trademarks of Sony
Computer Entertainment, Inc. (SCEI). This product is not sponsored, endorsed or approved by
SCEI. This software is based in part on the work of the Independent JPEG Group.
2 it doesn't seem to be updated.
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2 is booting, this will force your PS2 to
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