Grandstream Networks GXE5024 User Manual
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Grandstream Networks GXE5024 User Manual

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GXE502x User Manual 2/26/2008
GXE5024 Users Manual
1
Version .02

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Summary of Contents for Grandstream Networks GXE5024

  • Page 1 GXE502x User Manual 2/26/2008 GXE5024 Users Manual Version .02...

  • Page 2: Table Of Contents

    GXE502x User Manual 2/26/2008 Table of Contents 1. INTRODUCTION................................. 4 Equipment Packaging................................4 2. ADMINISTERING EXTENSIONS ON THE GXE........................ 4 Using the Express Setup wizard to create extensions and auto-provision phones............4 Using the Phone Extensions menu to create, modify, view, and delete extensions............. 5 Busy Lamp Field and Message Waiting Indication......................
  • Page 3 GXE502x User Manual 2/26/2008 8. SYSTEM CONFIGURATION ............................21 Configuring network settings ............................21 Setting the LAN-port IP address: ............................21 Configuring DHCP: ................................21 Setting the WAN-port IP address:............................. 22 Enabling/disabling WAN-side HTTP access:........................22 Placing a LAN-side device in the DMZ: ..........................22 Using Dynamic DNS: ................................

  • Page 4: Introduction

    GXE502x User Manual 2/26/2008 1. Introduction Thank you for purchasing the Grandstream GXE502x IP-PBX, a SIP-based, affordable, high-quality converged communications platform designed to enhance small to medium business enterprises. The GXE502x is capable of providing the cutting-edge IP-based communications to businesses demanding the latest of technologies, while leveraging existing infrastructure and providing a most friendly transition into IP telephony for others.

  • Page 5: Using The Phone Extensions Menu To Create, Modify, View, And Delete Extensions

    GXE502x User Manual 2/26/2008 The Express Setup wizard will allow you to set various system extensions on the GXE and create your phone extensions. It will also auto-provision your phones with the extensions you create. Please refer to the GXE Quick Start Guide for detailed instructions on setting up your GXW with the Express Setup wizard.

  • Page 6: Busy Lamp Field And Message Waiting Indication

    GXE502x User Manual 2/26/2008 Add an extension: Click on the Add One Extension button. The extension details page will be displayed, allowing you to set all of the extension’s settings. When done, click on the Submit button to add the extension or Cancel to go back. Batch add extensions: Click on the Batch Add button.

  • Page 7: Configuring Trunks On The Gxe

    GXE502x User Manual 2/26/2008 the users to be monitored. The GXE will trigger the BLF keys to signal when the monitored user is idle, has a call ringing, or is busy. 3. Configuring Trunks on the GXE PSTN trunks via the FXO ports, SIP trunks, and SIP-based PSTN trunk gateways can be configured on the GXE in the Trunk/Phone Lines menu.

  • Page 8: Configuring Internal Phone/Fax Devices Via Fxs Ports

    GXE502x User Manual 2/26/2008 FXO Termination: Specify line disconnect signaling and impedance. Call Progress Tones: Configure tones to match regional settings. Line Dialing Settings: Adjust line dialing properties to adhere to PSTN line requirements. Caller ID Standard: Set caller ID handling to match PSTN settings. The following Line Call Control settings allow you to specify how inbound and outbound calls are to be handled.

  • Page 9: Configuring Sip Trunks

    GXE502x User Manual 2/26/2008 When finished, click on the Submit button to save your changes. Configuring SIP trunks In the SIP Trunk section, SIP trunks can be viewed, created, or modified. All configured SIP trunks as well as their details and current status are displayed. The following actions can be performed in this section.
  • Page 10 GXE502x User Manual 2/26/2008 Enable the trunk: Enter a descriptive name in the Trunk Name field, and set Trunk Active to Enable. Set SIP registration: Enter the SIP server and, if available, outbound proxy information along with SIP account and password details. Set the registration expiration time in the Registration Retry Interval setting, and set Heart Beat to Yes to Enable or disable availability detection of the remote end (requires compatibility on...

  • Page 11: Configuring External Pstn Trunk Gateways Via Sip

    GXE502x User Manual 2/26/2008 Modify: Click on the Modify button to the right of the row displaying information for the SIP trunk you wish to modify. The SIP trunk details page will be displayed, allowing you to modify all of the SIP trunk’s settings. When done, click on the Submit button to save your changes or Cancel to go back.

  • Page 12: Configuring Conference Bridges

    GXE502x User Manual 2/26/2008 Set SIP peer information: Enter the SIP gateway IP address or domain name in the SIP Gateway URL field. Set Heart Beat to Yes to Enable or disable availability detection of the remote side (requires compatibility on the remote end).. Outbound call handling: Set the Max Concurrent Calls Allowed to prevent too many concurrent attempts to send calls out this trunk.

  • Page 13: Assign Extension Numbers And Passwords To Conference Bridges

    GXE502x User Manual 2/26/2008 Assign extension numbers and passwords to conference bridges To assign an extension number to a conference bridge, enter the extension number into the Extension field of a conference bridge room. If you wish to require users to enter a password before entering, enter a numeric password into the Password field.
  • Page 14 GXE502x User Manual 2/26/2008 - Extension: Enter an extension number to assign to this ring group. The leading digit for this extension must correspond with the Leading Digit of Extensions setting in the General Settings section of the Phone Extensions menu. - Group Name: Enter a descriptive name to assign to this ring group.

  • Page 15: Configuring Auto-Attendants

    GXE502x User Manual 2/26/2008 you to modify all of the ring group’s settings. When done, click on the Submit button to save your changes or Cancel to go back. Delete: Click on the Delete button on the far right of the row displaying the information for the ring group you wish to delete.
  • Page 16 GXE502x User Manual 2/26/2008 - Voice Menu Name: Enter a name for this auto-attendant. - Press x to trigger: Check the box next to the row for each keypad digit you would like to provide as an option for callers to choose. Callers automatically have the option to enter internal extension numbers from the auto-attendant, so no special configuration needs to be enabled for that.

  • Page 17: Configuring Time-Based Playing Rules For Auto-Attendants

    GXE502x User Manual 2/26/2008 Delete: Click on the Delete button on the far right of the row displaying the information for the auto-attendant you wish to delete. You will be prompted for confirmation via a dialog box; click OK to confirm or Cancel to go back. Configuring time-based playing rules for auto-attendants Playing rules may be created to dictate which auto-attendant is played to the incoming caller, based on the times you set.

  • Page 18: Call Queues

    GXE502x User Manual 2/26/2008 and use the drop-down box on the far right to select the auto-attendant to use instead on the listed exception dates. - Play Time: Enter in the blank text field the time of day to play the auto-attendant during days the auto-attendant is set to play.

  • Page 19: Call Queues

    GXE502x User Manual 2/26/2008 Call Queues Add a Call Queue This is the main configuration page for any call queues that you add to your system. Name Enter the name of your call queue here. Extension Enter the extension of the call queue here. See the drop down box for a list of current extensions.
  • Page 20 GXE502x User Manual 2/26/2008 This setting lets you specify the amount of wrap-up time an agent will have before receiving another call. For example an agent may need 5 minutes of wrap-up time to document a call. Listed Agents For This Queue All configured agents for the queue will be displayed here.

  • Page 21: System Configuration

    GXE502x User Manual 2/26/2008 8. System Configuration System configuration and administration may be performed from the System Configuration menu. The following sections detail the tasks which may be performed in this menu. Configuring network settings The Networking Setting section allows you to configure the LAN-side IP addressing and DHCP server settings.

  • Page 22: Setting The Wan-Port Ip Address

    GXE502x User Manual 2/26/2008 addresses of the range of IP addresses offered by the DHCP server by setting the Start of DHCP IP Pool and End of DHCP IP Pool settings. The DHCP IP Lease Time allows you to specify the number of hours an IP address is leased to a device before renewal.

  • Page 23: Configuring Port Forwarding

    GXE502x User Manual 2/26/2008 If the WAN-port IP of the GXE is dynamically assigned, you may use Dynamic DNS to assign it a fixed domain name which is always synchronized with the IP address of your GXE. Enable Dynamic DNS by setting the DDNS Active setting to Enable and setting the DDNS ISP type, site name, and account and password information in the provided fields.

  • Page 24: Setting Sip Ip And Port

    GXE502x User Manual 2/26/2008 Optional fields have been provided to store the administrator’s name, phone numbers, and email address so that the administrator may be contacted for any issues requiring attention. The system name may also be labeled in the System Name setting to identify this GXE.

  • Page 25: Selecting Music On Hold Source

    GXE502x User Manual 2/26/2008 Select the correct time zone for the location of the GXE in the Time Zone drop-down box. Conversely, you may enter a Self-Defined Time Zone, using the following syntax: MTZ+6MDT+5,M4.1.0,M11.1.0 The syntax starts with “MTZ” followed by your time offset from Greenwich Mean Time (GMT).
  • Page 26 GXE502x User Manual 2/26/2008 Directory Assistance: Dial from a phone to have the GXE playback the phone’s extension number. Prompt Voice Assistance: For listening to and recording voice prompts. Dial the feature code plus * 0 * [prompt number] * to listen to the voice prompt. Dial the feature code plus * 1 * [prompt number] * to record the voice prompt.

  • Page 27: Uploading Voice Prompts And Configuration Templates

    Once you have downloaded new firmware from Grandstream, click on the Browse… button to find the file on your computer. After the file has been selected, click on the Submit button and wait for the file to finish uploading.

  • Page 28: Rebooting And Resetting To Default

    GXE502x User Manual 2/26/2008 Configuration files may be downloaded to or uploaded from your computer in the Backup & Restore Configure section. It is good practice to keep a backup copy of your configuration file at all times. Configuration backup: Select the Download Configure radio button, and click on the Submit button.

  • Page 29: Configuring Peer Pbx Systems

    GXE502x User Manual 2/26/2008 The GXE can be configured to send out several levels of Syslog messages; Info, Warning, Error, and Debug. With a Syslog server setup to catch these messages, problems are easier to find and diagnose. The Syslog Configuration section allows a Syslog server IP address and the Syslog level to be set.

  • Page 30: Viewing Gxe Status And Reporting Information

    GXE502x User Manual 2/26/2008 The following actions can be performed in this section. Add: Click on the Add button. The peer system details page will be displayed, allowing you to enter connectivity details for this peer system: - PeerURL: Enter the IP address or domain name of the peer system. - Trunk Number: The number of concurrent calls that can used on the peer.

  • Page 31: System And Call Reports

    GXE502x User Manual 2/26/2008 System Status: System identification and firmware information and system uptime. Network Status: Network connection information. Peripheral Status: Physical ports connection status information. User Activity Status: Current user and registration status and active calls information. System and call reports In the Reports menu, useful system statistics and call statistics collected by the GXE are reported.
  • Page 32 GXE502x User Manual 2/26/2008 Viewing call statistics Under the Call Statistics section, information regarding inbound calls and outbound calls is displayed. These statistics are reset upon reboot of the GXE. Version .02...

  • Page 33: Configuring Voicemail

    GXE502x User Manual 2/26/2008 11. Configuring Voicemail The GXE 502X allows users to manage voicemail via IVRs in their phones or through a personal web portal. This section summarizes how to manage voicemail and other settings using both of these features.
  • Page 34 GXE502x User Manual 2/26/2008 The Personal Web Portal 1. To log into the personal web portal for an extension. Log into the GXEs web GUI using the extension # as the user name and password. If you have changed your voicemail password from the default value, use your new password.
  • Page 35 GXE502x User Manual 2/26/2008 4. Click on the Fax Message button on the left hand menu to load the fax message management page. Version .02...

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