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PROBLEM
POSSIBLE
CAUSE
SOLUTION
Washer fills and
Cycle control knob is not pointing
Set cycle control knob on correct
drains without
to a number in the cycle,
number in the cycle.
running
Washer drains
Drain hose is lower than the
Adjust drain hose so that it is higher
during wash and
water level in the washer,
than the water level in the washer.
rinse cycles, or
water siphons out
2. If you need
assistance
...
Call Whirlpool Consumer Assistance
Center telephone number. Dial free from
anywhere in the U.S,:
1-800-253-1301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary, recom-
mend a qualified service company in your
area.
If you prefer, write to:
Mr, William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 M-63
Benton Harbor, MI 49022
Please include a daytime phone number in
your correspondence.
3. If you need
service
...
Whirlpool
has a nationwide
'11_*/"
_O
_'_
network
of
authorized
1
Whirlpool sM service
_.._
SERVICE companies.
Whirlpool
service technicians are
trained to fulfill the product warranty and
provide after-warranty
service, anywhere
in
the United States. To locate the authorized
Whirlpool service company in your area, call
our Consumer
Assistance
Center telephone
number (see Step 2) or look in your telephone
directory
Yellow Pages under:
*APPUANCE*HOUSEHOLD=
MAJOR,
SERVICE
& REPAIR
- See Whirlpool
Appliances or
Authorized
Whirlpool
Service
(Example
XYZ Service
Co.)
"WASHING
MACHINES
&
DRYERS,
SERVICE
& REPAIR
- See: Whirlpool
Appliances
or
Authorized
Whirlpool
Service
(Example:
XYZ Sewice
Co)
4. If you need
FSP ® replace-
ment
parts
...
FSP is a registered trademark of WhirlpooI
Corporation for quality parts. Look for this
eymbol of quality whenever you need a
replacement parl for your Whirlpool appliance.
FSP replacement parts will fit right and work
right, because they are made to the same
exacting specifications used to build every
new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 3 above or call the
Whirlpool Consumer Assistance Center
number in Step 2.
5. If you are not satisfied
with
how the problem
was
solved
...
• Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that voices
consumer views at the highest levels of the
major appliance industry.
• Contact MACAP only when the dealer,
authorized servicer and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
• MACAP wilI in turn inform us of your action.
Gearcase
assembly covered
by your warranty
23
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