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Was the oven preheated?
See "Baking and Roasting" section.
•
Is the proper length of time being used?
Adjust cooking time.
Is the proper bakeware being used?
See "Bakeware"
section.
Are the racks positioned
properly?
See "Positioning
Racks and Bakeware" section,
Is there proper air circulation around bakeware?
See "Positioning
Racks and Bakeware" section.
is the batter evenly distributed in the pan?
Check that batter is level in the pan.
Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
Are baked items too brown on the bottom?
Move rack to higher position in the oven.
Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature,
ASSISTANCEOR SERVICE
Before calling for assistance or service, please check
"Troubleshooting."
It may save you the cost of a service call. If
you still need help, follow the instructions
below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement
parts
If you need to order replacement parts, we recommend that you
use only factory-authorized
replacement parts, These
replacement parts will fit right and work right because they are
made with the same precision used to build every new appliance.
To locate factory-authorized
replacement parts in your area, call
us or your nearest designated service center.
Call the Customer eXperience Center toll free: 1-800-253-1301.
Our consultants
provide assistance
with:
•
Features and specifications
on our full line of appliances.
•
Installation information.
•
Use and maintenance procedures.
•
Accessory and repair parts sales.
•
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors,
and
service companies. Our service technicians are trained to
fulfill the product warranty and provide after-warranty
service,
anywhere in the United States.
To locate the authorized service company in your area, you
can also look in your telephone directory Yellow Pages.
For further
assistance
If you need further assistance, you can write with any questions
or concerns at:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Accessories
U.S.A.
To order accessories,
call the Whirlpool Customer eXperience
Center toll free at 1-800-442-9991
and follow the menu prompts.
Or visit our website at www.whirlpool.cem
and click on "Parts &
Accessories."
Canning Unit Kit
(coil element models)
Order Part Number 242905
Cooktop
Cleaner
(ceramic glass models)
Order Part Number 31464
Cooktop Protectant
Order Part Number 31463
Cooktop
Care Kit
(includes cleaner, protectant, and applicator pads)
Order Part Number 31605
Cooktop
Scraper
(ceramic glass models)
Order Part Number 3183488
Stainless
Steel Cleaner
and Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31662
Please include a daytime phone number in your correspondence.
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