The Dyson 5 Year Guarantee - Dyson stowaway DC23 Helpline Manual

DC helplinemanual
Dyson 5 year guarantee
Summary of cover
Terms and conditions of the Dyson 5 year guarantee
• The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).
• You must provide proof of delivery/purchase before any work can be carried out on your machine. Without this
proof, any work carried out will be chargeable. Please keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced will become the property of Dyson.
• The repair or replacement of your machine under guarantee will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.
What is covered
• The repair or replacement of your machine (at Dyson's discretion), if your machine is found to be defective due to faulty
materials, workmanship or function within 5 years of purchase (if any part is no longer available or out of manufacture,
Dyson will replace it with a functional replacement part).
What is not covered
• Normal wear and tear (e.g. Fuse, belt, brush bar, etc.).
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the machine
which is not in use with Dyson's user guide.
• Blockages - please refer to the user guide for details of how to unblock your machine.
• Use of the machine for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not Dyson Genuine Components.
• Faulty installation (except installation by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
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