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Problem
You forgot your
lock code
The call is cut off
You hear a fast busy
tone when placing
a call
You can't hear the
other person very well
You do not receive
Caller ID on an
incoming call
You cannot place a
long distance call
The party on the
other end is not able
to hear you
Phone keeps
powering off
What it could be
Ensure you have
activated the phone
You may have run out
of Pay & Talk credits in
your account
You may have moved
out of the service area
The network was unable
to process your call
Volume might be
too low
You are not subscribed
to the service.
You are in an analog
area which does not
support this feature
The caller has blocked
Caller ID
Your phone may be
long distance restricted
You may not have
enough Pay & Talk
credits in your account
Phone's microphone
may be muted
Battery may not
be charged
What you can do
Check the Manufacturer's
User Guide
Add Pay & Talk credits to
your account
Refer to the TELUS Mobility
Coverage Maps to ensure you are
within our service area
Press END and try your call again
Adjust the ear piece volume key
Go to mytelusmobility.com to
subscribe to the service
Call Client Care at
1-866-558-2273
Add credits to your Pay & Talk
account
Check the manufacturer's
operating guide
Recharge the battery
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