Troubleshooting; Printer Doesn't Work; Error Led And Buzzer; Problems During Printing - Orient BTP-M170 User Manual

7 Troubleshooting

If the printer works abnormally, consult the troubleshooting table below. If there are still
problems that can not be solved, please contact SNBC or your local agents for assistance.

7.1 Printer doesn't Work

Problems
LED is off and the printer
doesn't work

7.2 Error LED and Buzzer

Problems
Paper near end
Paper end
Input voltage abnormal
Error LED flashes
Print head overheated
and buzzer beeps
HP error
Printer has serious fault

7.3 Problems during Printing

Problems
Printout is light and not clear
Always feed paper in printing
Printout is not clear or dirty
Paper cannot be fed normally
Horizontal printout is missing

7.4 Problems during Using Driver

Problems
Print mass code with
serial interface
Black mark fails to be
positioned normally
Printer fails to work
normally with serial
and parallel interface
Possible causes
Printer power is off
Printer is not turned on
Circuit is damaged
Possible causes
Possible causes
Ribbon ink is out
Confirm if paper type matches
with the paper used
Print head or paper feed platen
is dirty
Paper jam
Ribbon is damaged
Print head error
Possible causes
Configure serial parameter
incorrectly
Page settings are not
correct
Overtime setting is too short
Current port is used
Make sure that printer cable has been connected
properly on both ends
Turn on printer
Contact SNBC or your local agents
Replace roll paper
Replace roll paper
Turn off printer power and check input voltage
Turn off printer power and wait for normal print head
temperature
If ribbon is damaged, replace ribbon
Press & hold FEED button
Contact SNBC or your local agents
Replace ribbon
Replace with matched roll paper
Clean print head or paper feed platen
Open top cover to check paper path and
remove paper jam
Replace ribbon
Contact SNBC or your local agents
Print a self-test page to confirm serial configuration of
the current printer and configure it correctly.
Select correct paper type in the document to be
printed
Extend the overtime of serial and parallel
communication referring to the help file in the package
Close other programs which use the port
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BTP-M170 User's Manual
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