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Support / FAQ
FAQ
Picture - Distortion
Questions
Why do black bars appear
on the top and bottom
and/or sides of the screen?
Why is the picture chaotic
and/or torn and/or with a
buzz in the speakers?
Answers
Change the format (aspect ratio) of the picture by
pressing the FORMAT button on the remote control.
Check the aspect settings on your external video
source, such as Cable/Satellite box, DVD/Blu-ray Disc
player, etc.
Note: Some content, such as film-based movies, are
available in extra-wide format. Top and bottom bars
are unavoidable.
Check if electrical products such as kitchen
appliances, fluorescent lights or light dimmers are
nearby. They may interfere with the TV's picture.
Try viewing a picture from another device, such as
a DVD player or a game console, to narrow down the
source of the problem.
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