Dead Set - Toshiba 65HM167 - 65" Rear Projection TV Service Manual

Customer
reports..

"Dead Set"

Defined as no Power,
no picture, and no
sound using Remote
Control and Power
button. (No LED
indication)
Yes
Resolved
The customer needs to
check the wall switches in
the room. If none control
the outlet, most likely he
needs to call his
electrician or check the
electrical breakers.
Dead Set
Be sure this criteria is met
Via proper questioning!
Unplug the set for 10-15
seconds and plug back in.
Is the
Yes
Set plugged in?
No
Plug the set in and
turn it on.
No
Does it
Work now?
If a surge protector or
power strip is being used,
go directly into wall outlet.
It appears you have a bad
outlet or it is controlled by
If a power strip or surge
Protector is being used,
The customer should also
use it for the following
Is
Anything else
Yes
Plugged in
Same outlet?
No
Plug in a known good
device and see if the
outlet is active.
Does
The new device
Work?
No
Is there
Yes
Another outlet
You can try?
No
a switch.
18
steps.
Does the
Yes
Other Device
Work?
No
To
3
Yes
If there is a problem
with the outlet, the
known good device
will work in the new
outlet.
To
2