Troubleshooting - Samsung PN42B400P3DXZA Owner's Manual And Installation

l Appendix 1
Troubleshooting
if the TV seems to have a problem, first try this list of possible problems and solutions.
if none of these troubleshooting tips apply, visit samsung.com, then click on Support or call Samsung customer service at
1-800=SAMSUNG.
Problem Possible Solution
Poor picture
First of all, please perform the Picture Test to confirm that your TV is property displaying test _mage.
* Go to MENU -, Support -, Self Diagnosis -, Picture Test
tf the test image is properly displayed, the poor picture may caused by the source or signal.
TV image does not look as good as it
did in the store,
Picture is distorted: macroblock,small
block, dots, _ixelization.
Wrong or missing color with
Component connection
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If you have an analog Cable/Satellite Box upgrade to an HD Box.
Use HDMI or Component cables to deliver HD picture quality.
Cable/Satellite subscriber : Try HD (High Definition/stations from channel line up.
Air/Cable Antenna connection: Try HD stations after performing Auto program
Many HD channels are uoscateu from SD Standard Definition contents.
Adjust Cable/Sat box video output resolution to I080i or 720p.
Compression of video contents may cause oicture distortion especially on fast moving
pictures such as sports and actton mowes.
LOWsignal level can cause olcture distortion. This is not a TV oroblem.
Make sure the Component cables are connected to the correct jacks.
Incorrect or loose connections may cause cotor uroDiems or me screen wi be blank
Poor color or brightness,
• Adjust Picture options _ the TV menu (Picture Mode Color. Brightness.
Sharpness).
• Adjust Energy Saving option _ Setup menu.
• Try picture reset to view the default picture setting.
.'Go to MENU Picture _ Picture Reset
Dotted line on the edge of screen.
Picture is black and white with AV
(Composite) input only,
• If picture size is set to Screen fit. change to 16:9.
• Change cable/satellite box resolution.
Connect video cable (Yellowt to Green jack of component _but" of the TV.
Picture freezes or is distorted when
changing channels or picture is
delayed.
• If connected with cable box please try to reset cable box reconnect AC cord and
watt until cable box reboots It may take uD to 20 minutes
• Set output resolution of cable box to 1080i or 720p
Sound Problem
First of all, please perform the Sound Test to confirm that your TV audio is properly operating
* Go to MENU -, Support -, Self Diagnosis -, Sound Test
tf the audio is OK= the sound problem may caused by the source or signal.
• Please check the volume of device Cable/Sat Box. DVD. 31u-rayetc) connected to
No sound or sound is too low at
maximum volume, your TV.
Then au ust the TV volume accorutngly.
• Set the Speaker Select option to TV speaker in the sound menu.
• Make sure audio
cables from an external
device are connected to
correct audio
qDUt
jaCKSon the TV.
• Check connected device's audio output option.
Picture is good but no sound, Ex, You may need to cnange your cable box' audio oDttonto HDMI when you have
HDMI connected to your TV.
• If you are using a DVl to HDMI cable, a seoarate aueto cable s reuutred.
• Remove plug from headphone jack (if available on your TVt.
• Reboot the connected dewce by reconnecttng the device's oower cable.
• Check cable connections. Make sure a video cable ts not connected to an audto tnDut.
• For Antenna/Cable connection cnecK slgnat s[rengm. LOWsignal level may cause
Noise from speaker, sound dtstortton.
• Perform the Sound Test as exolained above.
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