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Five (5) Year Limited Warranty: CAR AUDIO PRODUCTS
Earthquake Sound warrants to the original purchaser that all Factory Sealed New Audio Products
to be free of defects in material and workmanship, under normal and proper use, for a period of five (5)
years from the date of purchase (as shown on the original bill of sale with serial number affixed/written
on it). The five (5) year limited warranty period is valid only if the product is purchased from and
properly installed by an authorized Earthquake Sound dealer/installer, and the warranty
registration card is properly completed and mailed to Earthquake Sound Corporation.
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Products that are purchased from non-authorized dealer are not covered by warranty.
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If the product is not installed by an authorized dealer, then only a ninety (90) day warranty
period applies.
(A) Five (5) Year Limited Warranty Plan Coverage Guidelines:
First year: Earthquake pays for labor, parts and ground freight (only in US mainland, not
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including Alaska, Puerto Rico and Hawaii) back to customer.
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Second, third, fourth & fifth year: Earthquake pays labor only. Customer must pay for parts, re
packing (if needed) and freight both ways.
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Earthquake agrees to repair or replace – at our option – all such defective products/parts.
(B) Warning:
Products (sent in for repair) that are tested by Earthquake technicians and deemed to have no
problem will not be covered by the five (5) year limited warranty. Customer will be charged a
minimum of one (1) hour of labor (ongoing rate) plus shipping and handling charges.
(C) Warranty Limitations:
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Defective products/parts have not been altered or repaired by other than an Earthquake factory
approved technician.
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Products/parts were not subjected to negligence, improper use or accident, damaged by
improper line voltage, used in incompatible products, or have its serial number or any part of it
altered, defaced or removed, or have been used in any way that is contrary to Earthquake's
written instructions.
5 Year Limited Warranty Guidelines
[Valid in US Mainland Only]
www.earthquakesound.com
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Damaged to speaker cabinet and cabinet finish due to misuse, abuse, or use of improper
cleaning materials/methods.
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Bent speaker frame, broken speaker connectors, holes in speaker cone, surround and dust cap,
burnt speaker voice coil.
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Fading, deterioration of speaker components and finish due to improper exposure to elements.
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Products/parts damaged due to poor packaging or abusive shipping conditions.
(D) Service Request:
To receive product(s) service, contact Earthquake Sound's service department at (510) 732-1000
and request an RMA (Return Material Authorization) number. Items shipped without a valid RMA
number will be refused. Make sure you provide us with your complete/correct shipping address
(NO P.O. Box), a valid phone number and a brief description of the problem you are experiencing
with the product(s). In most cases, our technicians might be able to resolve the problem over the
phone, thus eliminating the need to ship the product(s).
(E) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage,
otherwise a re-packing charge may apply). Shipper claims regarding items damaged in transit must
be presented to carrier. Earthquake Sound Corporation reserves the right to refuse products that
are improperly packed. Copy of original bill of sale must accompany the product(s) being returned
for service. We encourage you to include a written description of the problem along with the
package. Ship product(s) to:
Earthquake Sound Corporation
2727 McCone Avenue. Hayward, CA 94545
You are responsible for the cost of shipping and insurance for the product(s). Please be sure to
write the RMA number on every box.
(F) Disputes Resolution:
All disputes – between client(s) and Earthquake Sound Corporation – resulting from the five (5)
year limited warranty policy must be resolved according to the laws and regulations of the county of
Alameda, California.
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