Cisco DPQ3212 User Manual
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Cisco DPQ3212 User Manual

8x4 docsis 3.0 cable modem with embedded digital voice adapter
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Cisco Model DPQ3212 8x4
DOCSIS 3.0 Cable Modem with
Embedded Digital Voice Adapter
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2
Front Panel Description ........................................................................................... 11
Back Panel Description ............................................................................................ 13
What Are the System Requirements for Internet Service? .................................. 15
Where Is the Best Location for My Cable Modem?.............................................. 18
How Do I Mount the Modem on a Wall? (Optional) ........................................... 19
What Are the Requirements for Telephone Service? ........................................... 22
Installing USB Drivers .............................................................................................. 26
Frequently Asked Questions ................................................................................... 28
Having Difficulty? .................................................................................................... 33
Tips for Improved Performance ............................................................................. 34
Front Panel LED Status Indicator Functions ......................................................... 35
How Do I Maintain the Battery? ............................................................................. 37
Notices ........................................................................................................................ 39

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  • Page 1: Table Of Contents

    Cisco Model DPQ3212 8x4 DOCSIS 3.0 Cable Modem with Embedded Digital Voice Adapter User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............... 2  Front Panel Description ................... 11  Back Panel Description .................... 13  What Are the System Requirements for Internet Service? ........15 ...

  • Page 2: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

  • Page 3: Aviso A Los Instaladores De Sistemas Catv

    IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS Disposal  The batteries may contain substances that could be harmful to the environment.  Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations.  The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary.
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables. Telephone Equipment Notice When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following: 1.

  • Page 8: Declaration Of Conformity

     Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 9 Introduction Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new Cisco Model DPQ3212 Voice-over-Internet Protocol ® (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With a DPQ3212 cable modem, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
  • Page 10 The carton contains the following items: One AC power cord One Cisco DPQ3212 One CD-ROM One Ethernet cable (CAT5/RJ-45) Lithium Ion cartridge battery...

  • Page 11: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 35) for more information on front-panel LED status indicator functions.
  • Page 12 Front Panel Description Note: After the cable modem is successfully registered on the network, the POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4) LEDs illuminate continuously to indicate that the cable mode is active and fully operational.

  • Page 13: Back Panel Description

    Back Panel Description Back Panel Description The following illustration shows the description and function of the back panel components on the DPQ3212. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.
  • Page 14 Back Panel Description CABLE – F-Connector connects to an active signal from your service provider 4019777 Rev B...

  • Page 15: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 16: How Do I Subscribe To High-Speed Internet And Telephone Service

    How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.
  • Page 17 How Do I Subscribe to High-Speed Internet and Telephone Service? I Want to Use the Cable Modem for Telephone Service You will also need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line.

  • Page 18: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 19: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.
  • Page 20 How Do I Mount the Modem on a Wall? (Optional) The following illustration shows the horizontal mounting option. 4019777 Rev B...
  • Page 21 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

  • Page 22: What Are The Requirements For Telephone Service

    What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 23: How Do I Connect The Cable Modem For Internet And Telephone Service

    How Do I Connect the Cable Modem for Internet and Telephone Service? How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both telephone service and to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office.
  • Page 24 How Do I Connect the Cable Modem for Internet and Telephone Service? Connecting the Cable Modem for High-Speed Data and Telephone Service The following installation procedure ensures proper setup and configuration for the cable modem. Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, your PC—if using high-speed Internet, and your telephone lines—if using VoIP).
  • Page 25 How Do I Connect the Cable Modem for Internet and Telephone Service? Important: When using a USB connection, you need to install USB drivers on your PC. For assistance, go to Installing USB Drivers (on page 26). Note: You can connect two separate PCs to the cable modem at the same time by connecting one PC to the ETHERNET port and one PC to the USB port.

  • Page 26: Installing Usb Drivers

    Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple networking interfaces that allow you to connect consumer electronic devices to your home network. USB 1.1 is one of the technologies that enables Microsoft Windows-based PCs to connect to the home network.
  • Page 27 Installing USB Drivers Installing USB Drivers on Windows XP Systems Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid. Select Install from a list or specific location (Advanced) in the Found New Hardware Wizard window, and then click Next.

  • Page 28: Frequently Asked Questions

    Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone service is enabled for each telephone port on the cable modem by the cable telephony service provider.
  • Page 29 Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the cable modem? A. Your cable modem may be used to provide telephone service, high-speed Internet service, or both services. Your cable service provider enables Internet service. Contact your cable service provider for more information if you are not currently subscribing to Internet service.
  • Page 30 Frequently Asked Questions Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times;...
  • Page 31 Frequently Asked Questions When the Network Connections window opens, right click on Local Area Connection, and then left click on Properties from the menu to open the Properties dialogue box. Locate a white box titled "This connection uses the following items:". Use the down arrow on the right side of the box to scroll down until you see Internet Protocol (TCP/IP).
  • Page 32 Frequently Asked Questions Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server. Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window.

  • Page 33: Having Difficulty

    Having Difficulty? Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 35), for more detailed information on front panel LED status indicator operation and function. The modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver ...

  • Page 34: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC cord is properly inserted into an ...

  • Page 35: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem.
  • Page 36 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations...

  • Page 37: How Do I Maintain The Battery

    How Do I Maintain the Battery? How Do I Maintain the Battery? Your modem includes a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: Fully charged high-capacity rechargeable batteries should be handled with care.
  • Page 38 How Do I Maintain the Battery? Location of Battery As shown in the following illustrations, the battery compartment is located on the right side panel for both DPQ3212 housing types. Housing Type 1 Housing Type 2 Before Removing and Replacing the Battery Before removing and replacing the battery, refer to the following important information.

  • Page 39: Notices

    Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
  • Page 40 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc., trademarks used in this document.. Product and service availability are subject to change without notice.

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