McAfee GSSCDE-AA-DA - GroupShield Security Suite User Manual page 102

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McAfee GroupShield 7.0 User Guide
Search filters used:
Action Taken
detected.
Filename
Sender
Spam Score
the amount of potential spam contained within an email message.
Ticket Number
alpha-numeric entry which is auto-generated by GroupShield for every detection.
You can find a ticket number in a notification email. By default, a notification email
does not include the ticket number parameter.
Including a ticket number in a notification email:
1 From
2 Click
3 Add
4 Click
View results pane
From the
Release a quarantined item. Select a record from the
Release
intended recipient.
Download a quarantined email message. Select a record from the
and click
Export and save records in .CSV format. Select a record from the
and click
Submit a quarantined item to AVERT. Select a record from the
click
— to search according to the type of action taken when the item was
— to search by file name.
— to search by the email address of the sender.
— to search by the spam score. Spam score is a number that indicates
— to search by ticket number. A ticket number is a 16-digit
Settings & Diagnostics
, click
Edit GroupShield for Exchange - Notification text
. The
Ticket Number: %tik%
.
Save Apply
, then .
View Results
section of all the detected items, you can:
. The original email message is released from the database for delivery to the
Download
.
Export to CSV File
.
Submit to Avert
.
Notifications Notifications
. The
102
Detected Items
page appears.
dialog box appears.
View Results
pane and click
View Results
View Results
View Results
pane and
9
All items
pane
pane