Table of Contents
Advertisement
Troubleshooting
Troubleshooting (cont'd.)
Error
Possible Causes
Mouse not detected
• Mouse cable is not firmly
by system
connected to the system
• Mouse is not connected to the
system
• System needs to be reset
• There is no picture
• Camera cables are loose or
on selected channels
have become disconnected
/ camera picture is
not being displayed
• The image on the
• Audio cables are loose or have
DVR appears, but
been disconnected
does not have sound
• Audio channels are disabled in
the system menu
• Volume on external speakers
(not included) is low or off
New camera titles do
• New camera titles have not
not appear on the
been correctly saved on the
system (8/16-channel
system
only
)
• Camera display on the system
is set to numerals
I am not receiving
• Email notification is disabled
email notifications
• If using the default setting, you
have not entered your Lorex
DDNS user name and password
• Default setting is disabled, but
you have not entered your own
SMTP information
112
Solutions
• Firmly connect the mouse cable to the USB port
on the rear panel.
• Power off the system (disconnect power cable).
Firmly connect a USB mouse to the USB port on the
rear panel of the system. Reconnect the power
cable to the DC 12V port on the rear panel.
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system
and at the camera
• Try moving the camera to another channel or use
another cable
• Check the AUDIO connections to the DVR
• Check the Configurations: Main
>
>
Menu
Record
Audio
• Increase volume on external speakers (not
included)
• Log in to DVR Netviewer in Internet Explorer
• Click Setup and then click the Title tab
• If you saved your old settings, click Load File; for
new settings, enter the new camera titles and click
Save file to save the settings to your PC
• Disconnect and then reconnect the power cable
from the rear panel of the system to reset and
implement the new camera title settings
• Check the Configurations: Main
>
>
Menu
Camera
Camera Title Type
• Log in to DVR Netviewer in Internet Explorer and
click Setup; click the Mail tab; under SMTP Status,
select On
• In the SMTP User field, enter your Lorex DDNS
user name; in the SMTP Password field, enter your
Lorex DDNS password (you must first register for
Lorex DDNS to use email notification at the default
setting)
• If you want to use your own SMTP server, deselect
the Default box, and enter your SMTP Server
address, Port, User name, and Password in the
respective fields
Advertisement
Table of Contents
