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V.
Service Policy
A.
Dealer Technical Support
The following support mechanisms have been established to deliver high
quality and timely technical support services and product information to
imageRUNNER 1300 Series dealerships. These support services cover
areas such as system and user software, networking and connectivity
issues, electro-mechanical operations, and other hardware servicing
issues.
B.
Escalation Procedure
The Canon Connectivity escalation procedure diagrammed below will be
utilized for the support of the imageRUNNER 1300 Series.
imageRUNNER 1300 Series Service Guide
imageRUNNER 1300 Series
Not Operating Properly
Technician escalates the problem to the supervisor and dealership
technical support
Dealership Needs Canon U.S.A.'s Assistance
Call the ISG Technical Support
Center at 1-800-528-2830
Between 9:00AM and 8:00PM
If a problem is not initially resolved, it
will be escalated to the CUSA
Engineering Group.
At this point, a Digital Solutions
Specialist may be dispatched as
imageRUNNER 1300 Series Service Guide
Eastern Time.
needed.
Rev. 0
September 2002 Page 7
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