Guarantee/Customer Service - Zanussi ZDI6053 User Manual

Guarantee/Customer Service

Standard guarantee conditions
We, Zanussi-Electrolux , undertake that if
within 12 months of the date of the purchase
this Zanussi-Electrolux appliance or any part
thereof is proved to be defective by reason
only of faulty workmanship or materials, we
will, at our option repair or replace the same
FREE OFCHARGE for labour, materials or
carriage on condition that:
• The appliance has been correctly installed
and used only on the electricity supply stated
on the rating plate.
• The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer's instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not
authorisedby us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee.
• Any appliance or defective part replaced
shall become the Company's property.
• This guarantee is in addition to your statutory
and other legal rights.
Exclusions
• Damage or calls resulting from
transportation, improper use or neglect,
there placement of any light bulbs or
removable parts of glass or plastic.
• Costs incurred for calls to put right an
appliance which is improperly installed o r
calls to appliances outside the United
Kingdom.
• Appliances found to be in use within a
commercial environment, plus those which
are subject to rental agreements.
• Products of Electrolux manufacturer that are
not marketed by Electrolux.
Service and Spare Parts
In the event of your appliance requiring
service,or if you wish to purchase spare parts,
please contact your local Service Force
Centre by telephoning
0870 5 929 929
Your telephone call will be automatically
routed to the Service Force Centre covering
your postcode area.
For the address of your local Service
ForceCentre and further information about
ServiceForce, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure
you have read the details under the heading
"Something not working"
When you contact the Service Force Centre
you will need to give the following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the
appliance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or
guarantee documentation is required for in
guarantee service calls.
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