Troubleshooting - Canon PowerShot ELPH 500 HS Software Manual

Things to
Remember

Troubleshooting

Please read this section if you encounter a problem using the software.
Start by Checking This
Investigate the following points first if you encounter a problem.
Does your computer satisfy the requirements listed in the System
Requirements section?
See "System Requirements" in the Camera User Guide .
Is the camera correctly connected to the computer?
See the Camera User Guide for the correct connection procedures. Also check to
ensure that you are using the correct cable and that it is securely attached at both
ends.
Are the camera and computer in the correct modes to transfer data?
Some models require the camera to be set to the playback mode to transfer data. See
the Camera User Guide for details.
Is the battery sufficiently charged?
Check the battery charge if you are powering the camera with a battery. You are
recommended to use an AC adapter (sold separately) to power the camera when it is
connected to a computer.
Problems
You can't find transferred images.
Refer to "Changing the Transfer Destination Folder" to confirm where the destination
folder is.
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