Black Box FX160A User Manual
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Black Box FX160A User Manual

Black Box FX160A User Manual

Phone line manager 16 x 4
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JULY 1999
FX160A

Phone Line Manager 16 x 4

CUSTOMER
Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX
FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
SUPPORT
Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
INFORMATION
Web site: www.blackbox.com • E-mail: info@blackbox.com

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Summary of Contents for Black Box FX160A

  • Page 1: Phone Line Manager 16 X

    Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 SUPPORT Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 INFORMATION Web site: www.blackbox.com • E-mail: info@blackbox.com...
  • Page 2 FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment.
  • Page 3 PHONE LINE MANAGER 16 X 4 TRADEMARKS Windows and Microsoft are trademarks of Microsoft, Inc. ® ® ® is a trademark of General Electric Co. All applied-for and registered trademarks are the property of their respective owners.

  • Page 4: Table Of Contents

    PHONE LINE MANAGER 16 X 4 CONTENTS 1. Specifications ............8 2.
  • Page 5 PHONE LINE MANAGER 16 X 4 CONTENTS (continued) 9. Direct Outward Station Access (DOSA) ........32 9.1 Enable Direct Outward Station Access (DOSA) .
  • Page 6 PHONE LINE MANAGER 16 X 4 CONTENTS (continued) 17.7 Automatic Call-History Retrieval Program ......52 17.8 Formats for the Call-History Records .

  • Page 7: Specifications

    PHONE LINE MANAGER 16 X 4 1. Specifications Connectors — (20) RJ-11: (4) incoming ports, (16) extension ports Power — 120 VAC, 60 Hz Size — 2.5"H x 13.5"W x 9.5"D (6.4 x 34.3 x 24.1 cm) Weight — 3.2 lb. (1.5 kg)

  • Page 8: Introduction

    PHONE LINE MANAGER 16 X 4 2. Introduction You’ll find that the user-friendly design of this Phone Line Manager 16 x 4 (Integrated Phone Solutions) system and the clear, step-by-step instructions in this manual will make it a pleasure to set up the system’s features so that they best serve your office.

  • Page 9: Preparing To Program

    PHONE LINE MANAGER 16 X 4 3. Preparing to Program Before entering the system program features, take some time to look over the different options for setting up an extension as the System Manager. 3.1 Designate an Extension for System Manager All programming functions in this manual must be performed from the programming extension.

  • Page 10: Programming Tips

    PHONE LINE MANAGER 16 X 4 3.3 Programming Tips • All programming described in this manual must be performed in the programming mode (see Section 3.5) and performed from the programming extension (see Section 3.1). • We recommend that the programming extension be assigned to the person who will act as System Manager for the office.
  • Page 11 PHONE LINE MANAGER 16 X 4 Outside Line Features To Access Outside Lines ........Dial 9 Incoming Call Mode .

  • Page 12: Entering The Programming-Mode Password

    PHONE LINE MANAGER 16 X 4 When You Reset the System to Default Values: All features are reset to the factory-default settings. These will be the same as the values on your new system. In addition: • All call forwarding is cleared. •...

  • Page 13: Configuring The Extensions

    PHONE LINE MANAGER 16 X 4 4. Configuring the Extensions 4.1 Choices When Programming the Extensions Each extension must be individually defined in the way that best suits your needs. The options to be decided upon are described below. These choices are programmed for the extension using the commands given on the following pages.

  • Page 14: Programming The Extensions

    PHONE LINE MANAGER 16 X 4 • forwarding calls to another extension, • and turning on or off the message lamp of another extension. If Hunt Groups are used (see Chapter 10), the extension numbers 122, 133, 144, and 155 are reserved. You may not assign an extension to use one of these numbers.
  • Page 15 PHONE LINE MANAGER 16 X 4 Door Phone Member of Paging Group 1 and 2 1 and 2 6. Enter the code for automatic connection to an outside line, exclusive answering machine privilege, and Caller ID Enabling. Automatic Outside Exclusive Answering Display of Caller ID Line Connection Machine Privilege...

  • Page 16: Door-Phone-Operation Details

    PHONE LINE MANAGER 16 X 4 XTENSION ROGRAMMING UMMARY To program the extensions, enter the following: Enter “75” Extn. Number Step 3 Step 4 Step 5 Step 6 Step 7 Code Code Code Code Number 4.3 Door-Phone-Operation Details Any extension, with the exception of Extension #00 and the System Manager’s extension, may be configured to be a door phone.

  • Page 17: Call Forwarding/Call Follow Me

    PHONE LINE MANAGER 16 X 4 4.4 Call Forwarding/Call Follow Me Occasionally you may be required to work in an associate’s office and will want to have your phone forwarded to the other person’s office. This feature is called “Call Forwarding” when you enter the forwarding command from your extension.

  • Page 18: Central Office Lines: Incoming Calls

    PHONE LINE MANAGER 16 X 4 5. Central Office Lines: Incoming Calls 5.1 Introduction This chapter, which describes how incoming calls are handled in the Phone Line Manager 16 x 4, begins the discussion of how to configure the outside lines. The next chapters describe the main configuration commands, followed by a discussion of Auto-Attendant or DISA (Direct Inward Station Access), then a description of Outgoing Call Groups, and finally a discussion of DOSA (Direct Outward Station Access).

  • Page 19: Defining The Standard Incoming Line

    PHONE LINE MANAGER 16 X 4 5.2.6 D EFINING THE TANDARD NCOMING In most installations, all outside lines would be configured as a Standard Incoming Line. You will first define a list of extensions which will ring when an incoming call is detected. You might also choose to define a second list of extensions which will ring when an incoming call is detected in the Night Mode.

  • Page 20: Entering The Standard Incoming List

    PHONE LINE MANAGER 16 X 4 5.2.9 E NTERING THE TANDARD NCOMING 1. In the programming mode, enter 730 for the Day Mode list or enter 790 for the Night-Mode list. 2. Enter the two-digit extension numbers (00 to 15) assigned to the Standard Incoming List. Enter all of the extension numbers in succession.

  • Page 21: Entering The Private Incoming List(S)

    PHONE LINE MANAGER 16 X 4 5.2.11 E NTERING THE RIVATE NCOMING 1. In the programming mode, enter the code for the desired Private Incoming List. Outside Line 2, Day-Mode List Outside Line 3, Day-Mode List Outside Line 4, Day-Mode List Outside Line 2, Night-Mode List Outside Line 3, Night-Mode List Outside Line 4, Night-Mode List...

  • Page 22: Setting Incoming Calls To Ring Over A Paging System

    PHONE LINE MANAGER 16 X 4 Outside Line 2 Outside Line 3 Outside Line 4 Night Night Night Enter 10th 11th 12th 13th 14th 15th 16th 5.2.12 S ETTING NCOMING ALLS TO ING OVER AGING YSTEM This option allows incoming calls to ring over a paging system in addition to the operator. Anyone can pick up an extension and press “3”...

  • Page 23: Central Office Lines: Programming

    PHONE LINE MANAGER 16 X 4 6. Central Office Lines: Programming 6.1 Choices in Configuring Central Office (CO) Lines Each CO line should be configured so that it best suits your needs. The options that must be decided upon are described below. 1.

  • Page 24: Dialing "9" To Access Outside Lines

    PHONE LINE MANAGER 16 X 4 7. Do you want to dial 9 or 0 to access an outside line ? You can choose either 9 or 0 as the code for the user to dial when requesting an outside line. 6.2 Dialing “9”...
  • Page 25 PHONE LINE MANAGER 16 X 4 Enter the code for the desired incoming ringing mode. Private Incoming Line always. Standard Incoming Line in daytime. Private Incoming Line at night. Standard Incoming Line at night. Private Incoming Line in daytime. Standard Incoming Line always. 6.

  • Page 26: Auto-Attendant (Disa)

    PHONE LINE MANAGER 16 X 4 7. Auto-Attendant (DISA) 7.1 About DISA and Direct Caller Access to Extensions Enabling the Auto-Attendant or DISA (Direct Inward Station Access) feature for outside lines allows incoming callers to connect themselves directly to an extension. The optional Voice Announcement module can be enabled to lead the caller through options for reaching individual extensions.

  • Page 27: Enabling The Voice Announcement

    PHONE LINE MANAGER 16 X 4 Sample Announcement “Hello, you have reached XYZ Corporation. To send a fax, press the start button on your fax machine at any time. If you are calling from a touchtone phone, you may enter the extension number of your party at any time.

  • Page 28: What Happens If There Is No Disa Entry

    PHONE LINE MANAGER 16 X 4 If the DISA call is directed to an extension which does not answer after 5 to 50 seconds, the call will transfer to the Operator (see Section 19.12). If the Operator does not answer after 5 to 60 seconds, the call will transfer to an available Rollover Extension (see Section 19.11).

  • Page 29: Central Office Lines: Outgoing Calls

    PHONE LINE MANAGER 16 X 4 8. Central Office Lines: Outgoing Calls 8.1 About Outgoing Call Groups The purpose of the Outgoing Call Groups is to provide the optimal management of outgoing calls, giving maximum outside line access to the users and extensions that need them most. The system has the capability to define up to four Outgoing Call Groups.

  • Page 30: Assigning Extensions To An Outgoing Call Group

    PHONE LINE MANAGER 16 X 4 If you do not want any outside lines in this Outgoing Call Group, hang up. 3. Enter the line numbers of the outside phone line(s) that are part of this Outgoing Call Group. Enter one to four entries.

  • Page 31: Direct Outward Station Access (Dosa)

    PHONE LINE MANAGER 16 X 4 9. Direct Outward Station Access (DOSA) Direct Outward Station Access (DOSA) allows an incoming caller to enter a password and be connected to a different outside line within the system and make an outgoing call. The original incoming call must be directed to a CO line which is programmed to operate in the DISA mode (see Section 6.1).

  • Page 32: Hunt Groups

    PHONE LINE MANAGER 16 X 4 10. Hunt Groups Four separate Hunt Groups can be implemented, allowing a person to dial a number which will ring at the first available extension of that group. This can be used for intercom calls or for incoming DISA calls where the incoming caller can be prompted to “press 3 for sales, press 4 for technical support, etc.”...
  • Page 33 PHONE LINE MANAGER 16 X 4 We recommend that all four of the Hunt Group Lists be filled. This would prevent an incoming caller from accessing a vacant group if they dialed the wrong Hunt Group number. If only using two groups, then it may be best that the other two group extensions be entered as 00 (Operator) or another extension that you wish to answer the calls.

  • Page 34: Day And Night Modes

    PHONE LINE MANAGER 16 X 4 11. Day and Night Modes 11.1 Automatic Day/Night Mode Switching The Operator Extension can manually switch the system into Night Mode by dialing “56” or into the Day Mode by dialing 57. This command is only valid if issued from the Day mode Operator extension (see Section 5.2.8).
  • Page 35 PHONE LINE MANAGER 16 X 4 4. Enter the digit that specifies the weekend day/days during which automatic switching into the day mode is enabled or disabled. Disable switching into Day mode on Friday, Saturday, and Sunday. Enable Day mode on Sunday. Enable Day mode on Saturday.

  • Page 36: Central Office Lines: Advanced Topics

    PHONE LINE MANAGER 16 X 4 12. Central Office Lines: Advanced Topics 12.1 Tone- or Pulse-Dialing Details Each outside line can be set in the programming command to be a default tone (DTMF) or rotary (pulse) dialing type. During speed dialing or redialing, digits will be always be output in the tone mode if the outside line is set to tone.

  • Page 37: Disconnect Supervision: Polarity Reversal/Clear Forwarding

    PHONE LINE MANAGER 16 X 4 12.2 Disconnect Supervision: Polarity Reversal/Clear Forwarding Some Central Office switches signal the unit when the remote party in an outside call has disconnected from the line. For example, if an outside call is placed on hold and during that time the outside party hangs up, the system will know to release the line.

  • Page 38: Metering Pulse Detection

    PHONE LINE MANAGER 16 X 4 12.3 Metering Pulse Detection Some Central Office switches (mostly outside of the USA) send 12- or 16-KHz metering pulses to indicate to the system that a unit of connection time has been used. These pulses can be counted by the Phone Line Manager 16 x 4 and appear as part of the Call History record output.
  • Page 39 PHONE LINE MANAGER 16 X 4 In some office situations, it may not be desirable to allow all key phones to display and keep a record of the Caller ID information describing the name and number of incoming callers. A new parameter has been added to instruct the AVT-16L key phone as to whether it will display the Caller ID information as it is sent from the Central Office and keep a Caller ID history in memory.

  • Page 40: Rollover Extensions: Advanced Topics

    PHONE LINE MANAGER 16 X 4 13. Rollover Extensions: Advanced Topics Any number of extensions can be configured to be a Rollover Extension. These extensions have special properties. Generally, calls directed to extensions which are busy or do not answer will be directed to an available Rollover Extension.

  • Page 41: Rollover Of Intercom Calls

    PHONE LINE MANAGER 16 X 4 When an extension is enabled to have the Exclusive Answering Machine privilege, the next numerical extension will be used as the answering-machine extension. For example, if physical extension #05 is enabled for this feature, calls directed to extension #05 will ring at extension #06 if extension #05 is busy or does not answer.

  • Page 42: Voice-Mail Unit Interface

    PHONE LINE MANAGER 16 X 4 13.4 Voice-Mail Unit Interface A Voice-Mail unit can be attached to the Rollover Extension(s) of your Phone Line Manager 16 x 4 system. It will have a voice announcement to enable callers to your business to access employees and/or their voice mailboxes.

  • Page 43: Call Barring (Toll Restriction)

    PHONE LINE MANAGER 16 X 4 14. Call Barring (Toll Restriction) 14.1 About Call Barring The Call Barring (or Toll Restriction) feature lets you bar specific extensions from calling certain types of phone numbers (or prefixes). This feature is most commonly used to bar toll calls, (long-distance, international, and/or 1-900 number calls).

  • Page 44: Filling The Call-Barring Allow And Disallow Tables

    PHONE LINE MANAGER 16 X 4 14.3 Filling the Call-Barring Allow and Disallow Tables The system can store up to three call-barring Allow Tables and three Disallow Tables. Each table has 10 slots (numbered 0 through 9). Each slot stores one phone number or prefix. (See the sample tables in Sections 14.4 and 14.5.

  • Page 45: Sample Allow Table

    PHONE LINE MANAGER 16 X 4 14.5 Sample Allow Table Slot Prefix or Number to Allow 1800 empty empty empty empty empty empty empty empty empty 14.6 Assigning Extensions to Tables Once you have generated your Call-Barring Table(s), you need to assign each extension to a table. This is the step that bars specific extensions from calling the numbers on the table(s).

  • Page 46: Password To Override Call Barring

    PHONE LINE MANAGER 16 X 4 14.7 Password to Override Call Barring This feature gives you the flexibility to allow extensions to override call barring (toll restrictions) for a single phone call. To override Call Barring, the user must have a six-digit password. This feature would most likely be used if a manager will be needing to make restricted calls from any telephone in the system.

  • Page 47: Assigning Speed-Dial Numbers

    PHONE LINE MANAGER 16 X 4 15. Assigning Speed-Dial Numbers This feature allows you to assign a two-digit speed-dial number for as many as 45 frequently called phone numbers. The assigned speed-dial numbers can be used by everyone office-wide. (The system also lets individual users program up to four speed-dial numbers for their extensions only.) When a speed-dial number is used, the system automatically accesses an outside line.

  • Page 48: Clear Speed-Dialing And Call-Barring Tables

    PHONE LINE MANAGER 16 X 4 15.1 Clear Speed-Dialing and Call-Barring Tables This command will erase all of the values in the global Speed-Dialing table and all of the values in the Call- Barring (Toll-Restriction) tables. The speed-dialing numbers assigned to individual extensions are not affected.

  • Page 49: The System Clock: Date And Time

    PHONE LINE MANAGER 16 X 4 16. The System Clock: Date and Time The Phone Line Manager 16 x 4 contains an on-board clock that contains the date and time. The system records into Call-History memory the details of an outgoing call which includes the date and time. The key phone is also able to show the date and time on its display.

  • Page 50: Outgoing-Call Records And Histories

    PHONE LINE MANAGER 16 X 4 17. Outgoing-Call Records and Histories 17.1 About Outgoing-Call Records Each time an outgoing call lasting longer than 25 seconds is made (or the first polarity reversal is detected when Polarity Reversal signaling is enabled), the system stores a record of the call. The outgoing call record is also called Station Message Detail Recording (SMDR).

  • Page 51: Output The Call History After Each Outgoing Call

    PHONE LINE MANAGER 16 X 4 17.6 Output the Call History After Each Outgoing Call You can choose to have the Phone Line Manager 16 x 4 output the Call-History records at the end of each outgoing call lasting more than 25 seconds. The information will also be stored into Call-History Memory if space is available.

  • Page 52: Connection To A Computer Or A Printer

    PHONE LINE MANAGER 16 X 4 An example of one line of the short format is shown below. The long format contains the same information separated by spaces. Outside Line Number Number of Metering Pulses Extension Number Number Dialed 1,05,15,JUL,95,14,10,5551212,00,04,21,0 Date, Month, Year Duration of Call: Hours, Minutes, Seconds...

  • Page 53: Interfacing The Phone Line Manager 16 X 4 To A Computer

    PHONE LINE MANAGER 16 X 4 18. Interfacing the Phone Line Manager 16 x 4 to a Computer There are many instances where the Phone Line Manager 16 x 4 can be connected to a computer to enhance the overall operation of the system. These include: •...

  • Page 54: Phone Line Manager 16 X 4 Configuration Program

    PHONE LINE MANAGER 16 X 4 18.2 Phone Line Manager 16 x 4 Configuration Program This program is designed to run under Microsoft Windows and can minimize the need to manually enter all of the commands detailed in this manual. To use the program, simply insert the diskette into your computer and enter A:\SETUP or B:\SETUP from the FILE,RUN menu in Program Manager (or the START, RUN menu in Windows 95).

  • Page 55: Computer Aided Telephony (Cat) Software

    PHONE LINE MANAGER 16 X 4 18.4 Computer Aided Telephony (CAT) Software The Computer Aided Telephony (CAT) version of the Phone Line Manager 16 x 4 software can operate in a computer environment where it can be controlled by an application running on the computer. All of the modes and commands discussed in this manual will operate as described.

  • Page 56: System Timing Parameters

    PHONE LINE MANAGER 16 X 4 19. System Timing Parameters 19.1 About System Timing Parameters The default value for the system timing parameters should be suitable for most applications and will never need to be changed. There may be some changes you will want to make which will affect the operation of the system under certain conditions.

  • Page 57: Switchhook (Flash) Timing

    PHONE LINE MANAGER 16 X 4 19.5 Switchhook (Flash) Timing This is the minimum amount of time necessary to perform a switchhook. If the switchhook is pressed for less than this amount of time, the system recognizes it as a dial pulse and not as a switchhook (or flash). The “200 ms”...

  • Page 58: Outside Line Guard Time

    PHONE LINE MANAGER 16 X 4 19.7 Outside Line Guard Time Once an outside call is complete (that is, one of the parties hangs up), that particular outside line is inactive for a defined period of time. This gives the Central Office an on hook condition for this amount of time. 6.

  • Page 59: Tone (Dtmf) Dialing Timing

    PHONE LINE MANAGER 16 X 4 8. Enter the “pulse dialing make time” code: 24 milliseconds 32 milliseconds 40 milliseconds 48 milliseconds 56 milliseconds 64 milliseconds 72 milliseconds 80 milliseconds 88 milliseconds 96 milliseconds 19.9 Tone (DTMF) Dialing Timing These settings relate to tone (DTMF) mode dialing for speed dialing and redialing operations. The duration parameter specifies the length of each DTMF tone.

  • Page 60: Switchhook Timing To Outside Line

    PHONE LINE MANAGER 16 X 4 10. Enter the “tone (DTMF) dialing pause time between digits” code: 56 milliseconds 64 milliseconds 72 milliseconds 80 milliseconds 88 milliseconds 96 milliseconds 104 milliseconds 112 milliseconds 120 milliseconds 128 milliseconds 19.10 Switchhook Timing to Outside Line This sets the time duration for making a switchhook on the outside line.

  • Page 61: Rollover On Standard Incoming Calls Timing

    PHONE LINE MANAGER 16 X 4 19.11 Rollover on Standard Incoming Calls Timing For incoming calls to outside lines operating in the Standard Incoming Calls mode, this is the amount of time an incoming call will ring at the designated extension(s) before the it will start to ring a Rollover Extension (voice mail).

  • Page 62: On Hook Time

    PHONE LINE MANAGER 16 X 4 13. Enter the “rollover after call to Extension time” code: 5 seconds 10 seconds 15 seconds 20 seconds 25 seconds 30 seconds 35 seconds 40 seconds 50 seconds 19.13 On Hook Time This defines how long the switchhook button must be pressed for the system to interpret the signal as a “hang up”...

  • Page 63: Speed-Dialing Delay Time

    PHONE LINE MANAGER 16 X 4 19.14 Speed-Dialing Delay Time The Phone Line Manager 16 x 4 will pause for this amount of time after connecting to an outside line to dial a speed-dial number or to redial the last number before the first digit is dialed. 15.

  • Page 64: Parked Calls Timing

    PHONE LINE MANAGER 16 X 4 19.16 Parked Calls Timing When an outside call is parked at another extension, this setting determines the amount of time the Phone Line Manager 16 x 4 will wait for the parked extension to become available before the Phone Line Manager 16 x 4 attempts to ring the Operator or a Rollover Extension.
  • Page 65 © Copyright 1999. Black Box Corporation. All rights reserved. 1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746...

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