Faq And Troubleshooting; Other Sources Of Help - Acer Smart Display DA220HQL User Manual

FAQ and troubleshooting

This section lists frequently asked questions that may arise during the use of your
smart display, and gives easy answers and solutions to these questions.
Aspect
Audio
Multimedia files
System
information and
performance
Storage
Unlock pattern

Other sources of help

For information on:
Up-to-date information regarding your
smart display
Service enquiries
56
Question
Why is there no
sound coming from
the device?
Why can't I view my
picture files?
Why can't I view my
video files?
Why can't I play my
music files?
How do I check the
OS version of my
device?
How do I check
memory status?
I forgot my unlock
pattern.
Answer
If a headset is plugged into the device,
the speaker is automatically shut off.
Disconnect the headset.
Check that the device volume setting is
not muted.
Check that the volume control is not at its
lowest setting.
You may be trying to view an image that is
not supported. Refer to "Supported
formats" on page 49 for more information.
You may be trying to view a video that is
not supported. Refer to "Multimedia" on
page 57 for more information.
You may be trying to play a file that is not
supported. Refer to "Multimedia" on
page 57 for more information.
Tap APPS > Settings > About to check
the OS version (Kernel/build number) and
other hardware and software information.
To check storage status, go to Settings >
Storage.
After five wrong entries, you can reset
your unlock pattern. Tap Forgotten
pattern? and enter your Google account
username and password.
Note: You must have an active Google
account on the smart display and an
Internet connection.
If this option is not available please
contact you local Acer service center.
Refer to:
www.acer.com
support.acer.com