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Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the power button is pressed.
•
Confirm that the battery is charged
(=
•
Confirm that the battery is inserted facing the correct way
•
Confirm that the memory card/battery cover is fully closed
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery a few times.
The battery is depleted quickly.
•
Battery performance decreases at low temperatures. Try warming the battery a little
by putting it in your pocket, for example, ensuring that the terminals do not touch any
metal objects.
•
If these measures do not help and the battery is still depleted soon after charging, it
has reached the end of its life. Purchase a new battery.
The battery is swollen.
•
Battery swelling is normal and does not pose any safety concerns. However, if battery
swelling prevents the battery from fitting in the camera, contact a Canon Customer
Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV
Shooting
Cannot shoot.
•
In Playback mode
(=
14), press the shutter button halfway
Strange display on the screen under low light (=
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
10).
(=
11).
(=
11).
(=
81).
(=
24).
24).
recorded in movies.
•
The screen may darken under bright light.
•
The screen may flicker under fluorescent or LED lighting.
•
Purplish banding may appear on the screen if you compose a shot that includes a
bright light source.
No date stamp is added to images.
•
Configure the [Date Stamp
] setting
added to images automatically, merely because you have configured the [Date/Time]
setting
(=
77).
•
Date stamps are not added in shooting modes
be configured
(=
35).
[h] flashes on the screen when the shutter button is pressed, and
shooting is not possible
(=
30).
[
] is displayed when the shutter button is pressed halfway (=
•
Set the flash mode to [h]
(=
56).
•
Increase the ISO speed
(=
50).
Shots are out of focus.
•
Press the shutter button halfway to focus on subjects before pressing it all the way
down to shoot
(=
24).
•
Make sure subjects are within focusing range
•
Set [Lamp Setting] to [On]
(=
38).
•
Confirm that unneeded functions such as macro are deactivated.
•
Try shooting with focus lock or AF lock
No AF frames are displayed and the camera does not focus when the
shutter button is pressed halfway.
•
To have AF frames displayed and the camera focus correctly, try composing the
shot with higher-contrast subject areas centered before you press the shutter button
halfway. Otherwise, try pressing the shutter button halfway repeatedly.
Subjects in shots look too dark.
•
Set the flash mode to [h]
(=
56).
•
Adjust brightness by using exposure compensation
•
Adjust contrast by using i-Contrast
(=
(=
35). Note that date stamps are not
(=
99) in which this setting cannot
34).
(=
104).
(=
54, 55).
(=
48).
50, 70).
Cover
Preliminary Notes and
Legal Information
Contents:
Basic Operations
Basic Guide
Advanced Guide
1
Camera Basics
2
Smart Auto
Mode
3
Other Shooting
Modes
4
P Mode
5
Playback Mode
6
Setting Menu
7
Accessories
8
Appendix
Index
93
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