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Troubleshooting
Adapter is not detected by the system
Symptoms:
•
The LED does not light up on the adapter.
•
The Found New Hardware Wizard does not come
up.
Possible Causes:
•
The USB port on the computer might be faulty.
•
The extension cable (if used) that connects the
USB adapter and the computer might be faulty.
•
There is no driver support for the operating
system.
Resolutions:
1.
Make sure you meet the minimum system
requirements for the adapter and have the latest
updates on the computer.
2.
Use the latest driver for the adapter. Look for the
latest drivers on the NETGEAR download page.
3.
Try a different USB port on the computer.
4.
Try another device and check if it is detected.
5.
Try to connect the adapter directly to the
computer without using an extension cable.
6.
Try restarting the computer or try the adapter on
a different computer.
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