Help/Troubleshooting - Binatone ReadMe Classic User Manual

HELP/TROUBLESHOOTING

15 HELP/TROUBLESHOOTING
The product is not working properly or locks up
Reset the Reader by pressing the RESET button at the back of the Reader using a
pointed object. Press
There is no sound coming out from the Reader during audio playback
• The reader does not come with a speaker. Please insert a earphone;
• Check that the earphone plug has been properly inserted into the jack.
• Check the volume level.
The eBook cannot be read
Check the format of the book. See "WHERE CAN I GET eBOOKS FOR MY READER?"
on page 3 for the formats supported by the Reader.
The audio file cannot be played back
Check the format of the audio file.
The audio file cannot be found in the Music menu
Check the that you have stored the audio file in the Music directory on the memory card or
internal memory of the Reader.
The Reader cannot be read on my Computer
• Check that you have turned on the Reader and that you have confirmed the PC
connection mode. See "Transfer files using USB connection" on page 19;
• Check that you have properly connected the Reader to the computer with the USB
cable; the Reader must be connected to the computer directly, and not through a USB
or extension cable. If the problem persists, disconnect the USB cable from the Reader
and reconnect.
Digital Editions cannot detect my Reader after I format the device
• Run a reset operation to restore your Reader to its factory default settings. See
"Default settings" on page 39 and "Format Device" on page 40.
Files from the computer cannot be transferred to the Reader
• Check that the USB cable has been properly connected;
• There is not enough free space on the Reader. Transfer the files to a memory card or
remove some files from the Reader to free up space.
44 Binatone Helpline: 0845 345 9677 in UK, 0818762092 in Eire
P
to re-start the Reader.
(Local call rate)