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ADOBE SYSTEMS
INCORPORATED
Headquarters
San Jose, California
www.adobe.com
Adobe revolutionizes how
the world engages with
ideas and information. Our
award-winning software and
technologies have set the
standard for communication
and collaboration for more
than 25 years.
With a reputation for
excellence and a portfolio of
many of the most respected
and recognizable software
brands, Adobe is one of the
world's largest and most
diversified software
companies.
ADOBE®
Innovative Feedback Analytics for online authors and their
audiences
Adobe® RoboHelp Server® 9 software is a web feedback analytics tool and a robust way
to manage access to content. It effortlessly and painlessly collects usage information on
Application Help, Knowledge Bases, Policies & Procedures, eLearning Content and
Product Manual content. Unlike other tools, it is specially developed for the needs of
technical communicators as a way to improve
content. It is also possible to publish to special Areas
that can be managed like separate websites. It even
has the option of limiting access via user/password
authentication. This server database application is
used as a companion to the popular Adobe®
RoboHelp ® 9 authoring application. To find out more
about Adobe RoboHelp, the authoring application,
see the links at the end of this guide.
(Read more on page
33)
Graphical feedback analytics reports can be quickly
generated by the help author and customized. This
enables them to glean critical information about the
end user's usage of the content. Armed with this
information, authors can make informed choices
about improving the help system's content.
This constant improvement cycle provides the technical communicator with real time
audience feedback that answers vital questions about how and when their content is
used, and how it can be improved.
A powerful complement to the popular Adobe RoboHelp 9
authoring tool.
Adobe RoboHelp Server 9 works hand in hand with the Adobe RoboHelp 9 authoring
client application known worldwide for its ease of use in creating Application Help,
Knowledge Bases, Policies & Procedures, eLearning Content and Product Manual
content. By removing the workflow and technology roadblocks, you can focus on
content. The latest release of both companion applications provides dramatic new
workflows that makes it easier than ever to create, import and deliver online and print
content in a familiar, author-friendly work environment.
ROBOHELP® SERVER 9
Reviewer's Guide
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Table of Contents
Related Manuals for Adobe 65029902 - Robohelp Server - PC
Summary of Contents for Adobe 65029902 - Robohelp Server - PC
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Page 1: Authoring Tool
Innovative Feedback Analytics for online authors and their audiences Adobe® RoboHelp Server® 9 software is a web feedback analytics tool and a robust way to manage access to content. It effortlessly and painlessly collects usage information on Application Help, Knowledge Bases, Policies & Procedures, eLearning Content and Product Manual content. - Page 2 Secure access - Access to an Area can be restricted by the help author to those Suite 3 combining full with an valid Adobe RoboHelp Server 9 user id and password. For example, a versions of these favorites: Human Resources department may contain sensitive information that users in other departments must not see.
- Page 3 An international food company based in the US used the Frequently Viewed Topics report inside the Adobe RoboHelp Server to highlight the areas of the help system that were viewed the most. Armed with this information they added a Frequently Asked Questions topic at the top of each major book in their Table of Contents, highlighting the search terms that had been used and which related to that section of the help.
- Page 4 Identifying the (Un)Known Unknowns - Time can be often spent looking for what Technical Writers think might be happening with their help output. However the problem remains that they may not know. Adobe RoboHelp Server 9 provides a way to create, publish, measure, improve, and thereby optimize content. It accomplishes this by providing feedback to the author on: •...
- Page 5 Comments and Comment Moderation in Adobe AIR 2.0 can now be managed by Adobe RoboHelp Server 9 With the arrival of Adobe RoboHelp 9, it is now possible for end users who do not share the same network location to share their comments with users in other network...
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Page 6: Configuration Manager
(Read more on page A robust environment Adobe RoboHelp Server 9 uses a robust and easy to install environment made up of the following elements: • Web Server - A machine set-up as a web server is required on which the Adobe RoboHelp Server 9 application is installed. - Page 7 Configuring the Adobe RoboHelp Server 9 Configuring multiple websites (called Contexts) Adobe RoboHelp Server 9 is designed to work out of the box. As such, a context (website) is automatically created as part of the installation. The default context is called “robohelp”...
- Page 8 (Click the play button to view an Adobe Captivate animated demonstration) The Web Administrator Adobe RoboHelp Server 9 is a very versatile application that is designed to meet the exacting requirements of any organisation. Whether it is authenticated output, multiple users with different access requirements or groups of users with the same access requirements, Adobe RoboHelp Server 9 has all that is required to administer the web server.
- Page 9 • Subject matter experts may want to view the feedback analytics reports. Adobe RoboHelp Server 9 handles all these scenarios, and more, by grouping users with the same access requirements together. The group is then added to an Area with the required access level.
- Page 10 If there is sensitive information published to an Area of the web server, you may want to restrict access to a group of authorized users. Adobe RoboHelp Server 9 handles this as an option on each Area. If the “Protected” option is selected, each user attempting to access the help system is prompted for a User id and Password.
- Page 11 The path to the web server is specified in the server properties. In the example below “HR” has been specified as the Adobe RoboHelp Server 9 Area into which the project’s output will be published. Note also the “User Id” and “Password” fields that must be completed by the help author.
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Page 12: Merging Help Projects
Seamless to the end user - Merged WebHelp Pro and FlashHelp Pro projects are created in Adobe RoboHelp 9 with the Table of Contents in the parent project containing a reference to the child projects. So, the result is a seamless experience to the end user. - Page 13 9 is as easy as setting an option. Unlike their WebHelp and FlashHelp output cousins, WebHelp Pro and FlashHelp Pro can be published to an Adobe RoboHelp Server 9 Area where it is automatically merged. In the example below note: •...
- Page 14 Robust searching of content In an increasingly search-centric world, having a robust and flexible search capability is vitally important. Adobe RoboHelp Server 9 offers many benefits for end users to utilize. Ranking and context of results Additional search options exist inside the WebHelp Pro and FlashHelp Pro single source layouts available in Adobe RoboHelp 9.
- Page 15 Microsoft Word, Microsoft Excel, Microsoft PowerPoint, PDF or text files that need to be included in the results. For this to happen they just need to be placed on the server. With Adobe Robohelp Server 9, you can:...
- Page 16 All of the above scenarios, and more, can be handled by specifying synonyms for the search terms a user may enter. When the output is placed on the web server, Adobe RoboHelp Server 9 is able to substitute the search term for the synonym value and display the required results.
- Page 17 After all, if it isn’t in the help or the synonyms, it won’t be returned in the search results. Adobe RoboHelp 9 offers a very useful utility that enables a topic to be displayed in the list of Adobe RoboHelp Server 9 search results, even though the search phrase used by the end user does not appear in it.
- Page 18 In a search centric world, the ability to have a flexible search tool that meets the demands of users is a must. The search tool that comes with Adobe RoboHelp Server 9 allows the user to use wildcard characters and boolean statements. These allow them to build powerful search statements that return a specific set of results.
- Page 19 Example 2 Here the user searches on the keywords of “health AND safety” which returns topics which have “health” and “safety” in the text: Adobe RoboHelp Server 9 Reviewer’s Guide...
- Page 20 “formatting”, they don’t want topics with the word “for” in them. By adding such “noise” words to the Stop List in each Adobe RoboHelp 9 project, such words are excluded for the search index thereby eliminating them from being returned.
- Page 21 Rightly, the feedback analytics reporting is considered one of the major benefits of Adobe RoboHelp Server 9. While the reports are an excellent pictorial representation of the feedback analytics, they have so much else to offer. The level of flexibility by way of options, provides those who extract the feedback analytics data with a wealth of filters with which to hone in on exactly the data required.
- Page 22 (e.g. monthly) with the data passed to management. Each report can be filtered by a number of standard date durations. In addition a customized date filter can be used to allow an exact measurement of the feedback analytics data. Adobe RoboHelp Server 9 Reviewer’s Guide...
- Page 23 Exporting feedback analytics data Being able to gather data and generate reports from it, is only part of the Adobe RoboHelp Server 9 feedback analytics solution. Being able to export it and manipulate it completes the picture. For example, imagine having to produce regular monthly reports on a help systems usage to senior management.
- Page 24 Example feedback analytic reports Adobe RoboHelp Server 9 gives help authors seven feedback analytics reports out of the box. These are: • Frequently searched terms - Lists the most frequently entered search terms. Useful in identifying areas of an application that may require reworking / redesign.
- Page 25 The frequently viewed topics report lists the visited topics by end users. Points worthy of note are the ability to: • Display the detail of the feedback analytics below the bar chart. • Configure the report’s detail columns. Adobe RoboHelp Server 9 Reviewer’s Guide...
- Page 26 Points worthy of note are the ability to: • Delete records from the report. This can be useful to erase blatant misspellings or noise keywords that may otherwise skew the feedback analytics. • Configure the report’s detail columns. Adobe RoboHelp Server 9 Reviewer’s Guide...
- Page 27 With the report’s detail columns, they can be configured to display further feedback analytics data by selecting data columns from a list. Adobe RoboHelp Server 9 Reviewer’s Guide...
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Page 28: Usage Statistics
Points worthy of note are the ability to: • Exclude weekends from the data. • Run the report on: • Usage statistics • Page views • Pages per visit • The browser used • End users operating system. Adobe RoboHelp Server 9 Reviewer’s Guide... - Page 29 (e.g. testers, support staff). • Option to specify the columns to display. Among the columns that can be added is one to display the browser language from which the help system is being accessed. Adobe RoboHelp Server 9 Reviewer’s Guide...
- Page 30 Comment Moderation provides a solution. Adobe AIR Help2.0 is an AIR Application that can be easily updated and has a very attractive user interface. This new release provides Comment Moderation features that add to the level of collaboration for end users.
- Page 31 Additional resources and links Resources and Links to additional information • Adobe RoboHelp Server 9 product Website • Adobe RoboHelp User Forums • Adobe Developer Connection • Adobe Technical Communications Blog • Adobe TV • Adobe Help & Support •...
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Page 32: System Requirements
Internet Explorer 6, 7, 8, and Firefox 3.x. • For Macintosh® operating systems, the supported browsers are Firefox 3.x and Safari 3.x. • For Linux® or UNIX® operating systems, the supported browser is Firefox 3.x. Adobe RoboHelp Server 9 Reviewer’s Guide... -
Page 33: Supported Databases
Microsoft SQL Server Express Edition Microsoft SQL Server Express Edition is a relational database management system (RDBMS) produced by Microsoft. Its primary query languages are MS-SQL and T-SQL. Adobe RoboHelp Server 9 Reviewer’s Guide... - Page 34 Use of the online services is governed by separate terms of use and by the Adobe Online Privacy Policy, and access to these services may require user registration. Some online services, including services that are initially offered at no charge, may be subject to additional fees.
- Page 35 RoboHelp, and “Better By Adobe” are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Microsoft, MS, Windows, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Java is a trademark or registered trademark of Sun Microsystems, Inc.