Protect Your Investment - HP Media Center m400 - Desktop PC Support Manual

Send-In Repair Service
HP will arrange to have your PC picked up and delivered
to an HP Central Repair Center. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details) and you'll find them
described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your PC to an
HP Authorized Service Provider. The ASP can facilitate the
service on your PC. Visit www.hp.com/us/support to find
the nearest authorized support provider in your area.
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide
you with service and support options.
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For Visa and MasterCard holders in the United States or
calls from Canada, please call 1-(800)-474-6836
[1-(800) HP invent]. The fee is U.S. $30* per call, charged
to your Visa or MasterCard.
*Prices are subject to change without notice and may vary
based on your product.
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your
old product for recycling. HP will help you recycle your
old equipment even if it is not an HP product; we take back
all makes and models. Visit our Web site to find out how
easy it is to recycle: www.hp.com/recycle

Protect Your Investment

Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three
years with the Care Pack. Service coverage begins on
product purchase date and you must purchase the pack
within the first year after product purchase. The hardware
service offering will be determined based on the outcome
of system self-test programs run by the customer through
the initial call to Customer Care.
For more information please visit
http://www.hp.com/hps/carepack
or call 1-888-999-4747.
HP Installation Services
Did you know HP offers an installation service for all
HP Pavilion home PCs? An HP-approved technician will
come to your home or office to set up and test your PC and
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connect it to your printer. We will also make sure the
connection to your Internet service provider, if you have
one, is up and running.
HP installation services can also provide you with various
levels of PC training and orientation to help you get the
maximum satisfaction and benefit out of your new
HP Pavilion.
For more information or to purchase the HP installation
service, please call 1-(800)-474-6836 [1-(800) HP invent]
(U.S. only).
The Legal Language
Hewlett-Packard Limited
Warranty Statement
DURATION OF LIMITED WARRANTY
Hardware:
Original Systems —
Technical phone assistance to diagnose
potential hardware issues —
HP warrants to you, the end-user customer, that HP
hardware, accessories, and supplies will be free from
defects in materials and workmanship after the date of
purchase —
Original Systems —
If HP receives notice of such defects during the warranty
period, HP will replace products that prove to be defective.
Replacement (e.g., keyboard, monitor, mouse, etc.) may be
either new or like new. HP warrants to you that HP
software will not fail to execute its programming
instructions after the date of purchase, for 30 (thirty) days,
due to defects in material and workmanship when
properly installed and used. If HP receives notice of such
defects during the warranty period, HP will replace
software media, which does not execute its programming
instructions due to such defects.
HP warrants the operation of a network interface card
(NIC) only if factory preinstalled by HP, as follows: HP will
make sure the correct drivers are installed; HP will make
sure that the HP Pavilion recognizes the NIC. NO
CONNECTIVITY ISSUES ARE SUPPORTED.
HP does not warrant that the operation of HP products will
be uninterrupted or error-free. If HP is unable, within a
reasonable time, to repair any product to a condition as
warranted, you will be entitled to a refund of the purchase
price upon prompt return of the product. Refunds within
the first 3 months of ownership will be refunded at 100% of
1 year
1 year
1 year