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Acer Aspire E1-521 Service Manual

Acer aspire e1-521 notebook service guide
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Summary of Contents for Acer Aspire E1-521

  • Page 1 ASPIRE E1-521 S E R V I C E G U I D E G U I D E...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1. Hardware Specifications and Configurations Features ............1-2 Notebook Tour .
  • Page 3 Touchpad Failure ..........4-8 Internal Speaker Failure.
  • Page 4 Aspire E1-521 ........

  • Page 5: Revision History

    Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 6 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
  • Page 7 For Acer-authorized service providers: Your Acer office may have a different part number code than those given in the FRU list of this printed service guide. The list provided by your regional Acer office must be used to order FRU...
  • Page 8 CHAPTER Hardware Specifications and Configurations Hardware Specifications and Configurations ....1-2 Features ............1-2 Notebook Tour .

  • Page 9: Chapter 1. Hardware Specifications And Configurations

    Hardware Specifications and Configurations Features The following is a summary of the computer’s many features: Operating System ® • Genuine Windows 7 Home Premium (64-bit) ® • Genuine Windows 7 Home Basic (64-bit) ® • Support to Genuine Windows Platform ®...

  • Page 10: Storage Subsystem

    Storage Subsystem • Hard Disk Drive 320/500/750 GB or larger • Multi-in-1 card reader, supporting: Secure Digital™ (SD) Card, SDXC, SDHC, MultiMedia Card™ (MMC), Mini-SD, Micro-SD (T-flash), RS-MMC, Mobile-MMC and MMC-micro, Memory Stick™ (MS), Memory Stick PRO™ (MS PRO), MS Duo, MS-PRO Duo, Micro-MS (M2), MSPRO-HG Duo, xD-Picture Card (xD) Graphics •...

  • Page 11: Dimensions And Weight

    Two USB 2.0 ports ® • HDMI port with HDCP support • External display (VGA) port • Headphone/speaker jack, supporting 3.5 mm headset with built-in microphone for Acer smart handhelds • Microphone-in jack • Ethernet (RJ-45) port • DC-in jack for AC adapter...

  • Page 12: Optional Accessories

    Touchpad • Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys • Media control keys (printed on keyboard): play/pause, stop, previous, next, volume up, volume down Environment Temperature • Operating: 5º C to 35º C • Non-operating: -20ºC to 60ºC Humidity (non-condensing) •...

  • Page 13: Notebook Tour

    Notebook Tour Top View Figure 1:1. Top View Icon Item Description Press to turn the computer on or off. The indicator lights Power Button blue when the power is on. Touch-sensitive pointing device that functions like a Touchpad computer mouse. Keyboard Use to enter data into the computer.

  • Page 14: Front View

    Front View Figure 1:2. Closed Front View Icon Item Description Insert a memory card such as Secure Digital (SD), MultiMedia Card (MMC), Memory Stick PRO (MS PRO), and xD-Picture Card (xD) for Multi-in-1 MULTIMEDIACARD external storage. Card Reader NOTE: Only one card can be inserted at a time. Indicates the computer power status: •...

  • Page 15: Left View

    Left View Figure 1:3. Left View Icon Item Description DC-In Jack Connects to an AC adapter. Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-based network. Port Use for air flow. Air Vents CAUTION: Do not cover the air vents. VGA Port Connects to a VGA cable for external video output.

  • Page 16: Right View

    Right View Figure 1:4. Right View Icon Item Description USB Ports Connects to USB 2.0 devices. Optical Drive Reads and writes CD and DVD discs. Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an Kensington Lock immovable object such as a Slot...

  • Page 17: Base View

    Base View Figure 1:5. Base View Icon Item Description Battery Bay Houses the computer battery pack. Battery Release Insert a suitable tool into the latch and slide to Latch release the battery. HDD and Memory Compartment Houses the computer HDD and main memory. Cover Hardware Specifications and Configurations 1-10...

  • Page 18: Touchpad Basics

    Touchpad Basics Figure 1:6. Touchpad Item Description Move your finger across the touchpad to move the cursor. Touchpad Tapping on the touchpad is the same as clicking the left mouse button. Press the left button to perform selection and execution Left Button functions.

  • Page 19: Keyboard Basics

    Keyboard Basics Figure 1:7. Keyboard Item Description When Caps Lock is on, all alphabetic characters are Caps Lock Key typed in uppercase. Use with other key combinations to perform special Function Key functions. • Press to launch the Start menu. Windows Key •...

  • Page 20: Windows Key

    Windows Key The table below shows the different functions that Windows key combinations can do: Table 1:2. Windows Key Combinations Key Combination Description Opens or closes the Start menu. Opens the Run dialog box. + <R> Minimizes all windows. + <M> Undo immunize all windows.

  • Page 21: Hotkeys

    Hotkeys Hotkeys or function key combinations can be used to access computer control functions such as screen brightness, volume, and multimedia playback controls. Table 1:3. Hotkey Combinations Function Icon Description Combination Communication Enables/disables wireless connectivity of <Fn> + <F3> Switch your computer.

  • Page 22: System Block Diagram

    System Block Diagram Figure 1:8. System Block Diagram 1-15 Hardware Specifications and Configurations...

  • Page 23: Specifications Table

    Specifications Table Computer specifications Item Metric Imperial Dimensions Length 381.2 mm 15.01 in Width 253 mm 9.97 in Height (front to rear) 25.85~33.2 mm 1.018~1.307 in Weight (equipped with optical 2.462 kg 5.43 lbs drive, flash drive, and battery) Weight (equipped with optical drive, flash drive, and without 2.102 kg 4.63 lbs...
  • Page 24 System Board Major Chips Item Specification Core logic AMD “Brazos” Platform (AMD Zacate APU + AMD A68M FCH) Atheros AR8151L-B GbE LAN Controller AMD A68M Fusion Controller Hub with Internal USB 3.0 USB 2.0 Controller Super I/O controller Bluetooth Wireless 3rd WiFi 1x1 BGN PCMCIA Realtek ALC271X-VB6-CG HD Audio Codec With Embedded...
  • Page 25 CPU Fan True Value Table (Tj=100) CPU Temp Fan Speed (RPM) SPL Spec (dBA) 2400 2600 2900 3100 3400 Prochot: On= 98 °C OS shut down at 100 °C; H/W shut down at 92 °C System Memory Item Specification Memory controller AMD Zacate APU Memory size No on board memory...
  • Page 26 • Support PXE • Support WinFlash • Wake on LAN from S3 • Wake on LAN from S5 in AC mode • System information • Refer to Acer BIOS specification. LAN Interface Item Specification LAN Chipset Atheros AR8151L-B GbE LAN Controller...
  • Page 27 Hard Disk Drive (List all AVL components) Item Specification Vendor & WD3200BPVT- WD5000BPVT- WD7500BPVT- WD10JPVT- Model Name 22JJ5T0 22HXZT3 22HXZT3 22A1YT0 HTS543232A7A MK5059GSX HTS547575A9E MK1059GSMP ST9500325AS MK7559GSXP ST9750423AS Capacity 320GB 500GB 750GB (GB) Bytes per 4096 BYTES 4096 BYTE 4096 BYTE 4096 BYTE sector 512 BYTES...
  • Page 28 Bluetooth Interface (N/A) Item Specification Chipset Data throughput Protocol Interface Connector type Supported protocol Audio Interface Item Specification Audio Controller Realtek 271X-VB6-CG Audio onboard or optional On board Mono or Stereo Stereo Resolution Support 16/20/24bit PCM Compatibility HD audio interface Sample rate up to 192Khz resolution VSR (Variable Sampling Sampling rate Rate)
  • Page 29 Super-Multi Drive Interface Item Specification HLDS Super-Multi Drive DL 8X GT32N LF / SONY Super-Multi Drive DL 8X AD-7585H LF / Panasonic Super-Multi Drive DL Vendor & Model name 8X UJ890 / PLDS Super-Multi Drive DL 8X DS-8A4SH / HLDS Super-Multi Drive DL 8X GT30N LF / HLDS Super-Multi Drive DL 8X GT31N LF Performance Specification With CD Diskette...
  • Page 30 LED 15.6” Item Specification • AUO/B156XW02 V6 (HW:0A) Vendor/Model name • LG/ LP156WH4-TLA1 • CMI/N156B6-L0B • AUO/B156XTN01.0 • LG/ LP156WH4-TPA1 • CMI/N156BGE-E21 Screen Diagonal (mm) 394.91 mm Active Area (mm) 344.23 mm x 193.54 mm Display resolution (pixels) 1366 x 3(RGB) x 768 Pixel Pitch (mm) 0.252mm ×...
  • Page 31 LCD Inverter (N/A) Item Specification Chipset Data throughput Protocol Interface Connector type Supported protocol Display Supported Resolution (GPU Supported Resolution) Resolution 16 bits 32 bits Intel NVIDIA 800x600p/60Hz 16:9 1024x768p/60Hz 16:9 1280x600/60Hz 16:9 1280x720/60Hz 16:9 1280x768/60Hz 16:9 1360x768/60Hz 16:9 1366x768/60Hz 16:9 NOTE: Legend: V = Supported;...
  • Page 32 Camera Item Specification • Chicony, CNFB1E121004970LH Vendor and Model • Liteon, 11P2SF168 Type Mini Card Item Specification Number supported Features 1 mini card slot (for WLAN or WLAN/WiMax) 3G Card (N/A) Item Specification Features Wireless Module 802.11b/g/n Item Specification Atheros HB125, BCM94313, RTL8188CE Chipset 11~54 Mbps, up to 270 Mbps for Draft-N Data throughput...
  • Page 33 Audio Codec and Amplifier Item Specification Audio Controller Realtek ALC271X-VB6-CG • Meets WLP (Windows Logo Program) requirements for Windows XP, Vista and Windows 7 • 98dB Signal-to-Noise Ratio (A-weighting) for DAC output • 90dB Signal-to-Noise Ratio (A-weighting) for ADC input •...
  • Page 34 Battery Item Specification Vendor & Model name SANYO AS10D31 SONY AS10D41 Battery Type Li-ion Li-ion Pack capacity 4400 mAh 4400 mAh Number of battery cell Package configuration 3S2P 3S2P Item Specification Vendor & Model name PANASONIC AS10D51 LGC AS10D81 Battery Type Li-ion Li-ion Pack capacity...
  • Page 35 USB Port Item Specification USB compliance level USB2.0, USB 3.0 Protocol EHCI / XHCI Number of USB port(s) 3 (USB 2.0 x 3, USB 3.0 x 1 and share USB 2.0) • One on the left side, support USB 3.0 and USB 2.0 Location •...
  • Page 36 System Power Management Item Specification Mech. Off (G3) All devices in the system are turned off completely. OS initiated shutdown. All devices in the system are turned off Soft Off (G2/S5) completely. Individual devices such as the CPU and hard disk may be Working (G0/S0) power managed in this state.
  • Page 37 • Compliant with MultiMediaCard System Specification version 4.4 • Compliant with Memory Stick XC Duo Format Specification Version 1.00-00 • Compliant with Memory Stick XC-HG Duo Format Specification Version 1.00-00 • Compliant with Memory Stick XC Micro Format Specification Version 1.00-00 •...
  • Page 38 System LED Indicator Item Specification Lock • Blue color solid on: System on System state • Blue color and amber color off: System off • Amber color blinking: S3 state HDD access state Reflects the activities of the HDD or Card reader access Wireless state Amber color if a wireless device is active •...
  • Page 39 System Interrupt Specification Hardware IRQ System Function IRQ0 High precision event timer IRQ1 Standard PS/2 Keyboard IRQ2 Cascaded IRQ3 AMD EHCI USB Controller (7808, 7808) AMD High Definition Audio controller(780D) IRQ4 Ethernet controller(1083) IRQ6 Diskette drive IRQ7* Parallel port IRQ8 High precision event timer IRQ9* Microsoft ACPI-compliant system...
  • Page 40 System IO Address Map I/O Address (hex) System Function (Shipping Configuration) 000 - 00F DMA controller no. 1 & PCI bus 010 - 01F Motherboard resources no. 1 020 - 021 Interrupt controller no. 1 022 - 024 Unused 025 - 03F Unused 02E - 02F Motherboard resources no.
  • Page 41 System IO Address Specification (N/A) I/O Address (hex) System Function (Shipping Configuration) 3E2 - 3FF Unused 400-4CF Motherboard resources no. 7 4D0-4D1 Motherboard resources no. 8 Motherboard resources no. 9 680-6FF Motherboard resources no. 10 Motherboard resources no. 11 840-847 Motherboard resources no.
  • Page 42 CHAPTER Diagnostic Utilities System Utilities ......... .2-2 BIOS Setup Utility .

  • Page 43: Chapter 2. System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The BIOS utility is pre-configured and optimized so most users do not need to run this utility. However, if configuration problems occur, you may need to run the BIOS utility. To activate the BIOS Utility, press F2 during POST (power-on-self-test) when the “Press <F2>...

  • Page 44: Bios

    MATSHITADVD-RAM UJ870BJ System BIOS Version: V0.22F1 KBC BIOS Version: V0.21 VGA BIOS Version: ATI VGA VER10.094.001.043.035154 Serial Number: 123456789 Asset Tag Number: Product Name: Aspire E1-521 Manufacturer Name: Acer UUID: F0CC9FDD27BF11E187CADC0EA129FAC0 Help Select Item F5/F6 Change Values Setup Defaults Exit...
  • Page 45 Parameter Description Serial Number Displays the serial number of the unit. Asset Tag Number Displays the tag number of the system. Product Name Displays the product name of the system. Manufacturer Name Displays the system manufacturer. UUID Displays the UUID (Universally Unique Identifier). System Utilities...

  • Page 46: Main

    Main The Main tab allows the user to set the system time and date, enable or disable boot option, and enable or disable recovery. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help System Time : [19:03:49] System Date : [01/01/2012]...

  • Page 47: Security

    Security The Security tab allows the user to configure and protect the computer from unauthorized use. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help Supervisor Password Is: Clear User Password Is: Clear Install or Change the password and the HDD Password Is: Clear length of password must be greater or...

  • Page 48: Setting A Password

    Setting a Password Perform the following to set the supervisor password: ↑ ↓ Use the keys to highlight the Set Supervisor Password parameter and press Enter. The Set Supervisor Password dialog box appears. Set Supervisor Password Enter New Password Confirm New Password Figure 2:4.

  • Page 49: Changing A Password

    NOTE: The same procedures apply in setting the user password and HDD password. When the supervisor password is set, the Set User Password and Password on Boot parameters are enabled for users to configure. Changing a Password Perform the following to change a password: NOTE: Below are the procedures for changing the supervisor password.

  • Page 50: Removing A Password

    Removing a Password Perform the following to remove a password: NOTE: Below are the procedures for removing the supervisor password. The same procedures apply in removing the user and HDD passwords. When the supervisor password is removed, the user password is automatically removed. ↑...

  • Page 51: Boot

    Boot The Boot tab allows the user to configure the order of boot devices used to load the operating system. ↑ ↓ keys to select a device and press F5 or F6 to change the value. InsydeH20 Setup Utility Rev. 3.7 Information Main Security...

  • Page 52: Exit

    Exit The Exit tab allows the user to save or discard changes and quit the BIOS Setup Uitility. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and save your changes. Load Setup Defaults Discard Changes Save Changes...

  • Page 53: Boot Manager

    Boot Manager The Boot Manager allows users to select the boot device without accessing the BIOS utility. NOTE: Boot Manager is available only if the F12 Boot Menu parameter in Main menu is set to Enabled (refer to Main on page 2-5). Perform the following to use the F12 Boot menu: Start the computer.

  • Page 54: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. Perform the following to run a BIOS Flash update: Prepare a bootable USB HDD/FDD.

  • Page 55: Dos Flash Utility

    DOS Flash Utility NOTE: Plug the AC power adapter to a power source before performing the DOS Flash Utility. Perform the following to use the DOS Flash Utility: In Windows, unzip the BIOS ROM file “BIOS_v1.06_DOS_WinX86X64.zip”. Copy the “DOS” and “ROM” folders to the root directory of a DOS bootable USB disk. COPY Figure 2:13.
  • Page 56 On the target machine, insert the USB disk and reboot the computer. Boot into DOS using the USB disk. Figure 2:15. Booting into DOS Execute the batch file. At the command prompt, type UPDATE.bat and press Enter to update BIOS. Flash process begin. Figure 2:16.
  • Page 57 IMPORTANT: Ensure the AC power adapter is connected to the power source. • If the Warning message below is shown, check if the AC power adapter is properly • connected or not. Do not disconnect the AC power adapter. Figure 2:18. Warning Message System Utilities 2-16...

  • Page 58: Winflash Utility

    WinFlash Utility NOTE: Plug the AC power adapter to a power source before performing the WinFlash Utility. Perform the following to use the WinFlash Utility: Boot into the OS and search for WinFlash Utility file. Figure 2:19. Browsing for WinFlash Utility File Double-click on the utility file.
  • Page 59 A warning message is displayed, click OK to continue. Figure 2:21. Warning Mesage The utility will flash BIOS and EC automatically. Figure 2:22. Updating Flash BIOS After flashing BIOS, the utility will flash EC automatically. Figure 2:23. Updating EC System Utilities 2-18...
  • Page 60 CAUTION: Do not turn off the computer during the Flash process. • Do not put the system into standby or hibernation mode. • Do not launch other applications. • Do not press the Power button, open/close the lid, dock/undock the system, insert or •...

  • Page 61: Miscellaneous Tools

    Miscellaneous Tools Using DMI Utility Filename: DMI.exe The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM and used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending it to the operating system (Windows, etc.).
  • Page 62 2. Write Manufacturer Name to EEPROM [Instruction] DMI / WM Acer 3. Write Product Name to EEPROM [Instruction] DMI / WP Aspire E1-521 3. Write Serial Number to EEPROM (Create UUID from Intel WFM20.pdf) [Instruction] DMI / WS 01234567890123456789 4. Write UUID to EEPROM...

  • Page 63: Using The Lan Mac Eeprom Utility

    Using the LAN MAC EEPROM Utility In Windows OS, copy the following LAN MAC Tools to a bootable USB HDD device: • EEPROM.EXE (This is the writing tool of EEPROM) • MAC.BAT (This is the batch file for writing MAC value) •...
  • Page 64 With the target machine on which LAN EEPROM data are to be programmed, boot the system into DOS with the USB disk. At the command prompt, execute MAC.BAT to write MAC values to EEPROM. Figure 2:33. Write MAC Values to EEPROM Reboot the computer when the process has completed.

  • Page 65: Hdd/Bios Password

    HDD/BIOS Password This section provides details about unlocking HDD password and removing the BIOS passwords. Unlocking the HDD NOTE: With the target machine on which the HDD is locked with a password, during system boot, the following dialog appears to request the user to key in the HDD password. Figure 2:34.
  • Page 66 On a separate computer, boot into Windows OS. Copy the file “UnlockHD.EXE” to the root directory of a DOS-bootable USB disk. Figure 2:37. Copy UnlockHD.EXE Boot into DOS with the USB disk on any machine, then execute UnlockHD.exe to generate the HDD Unlock Password.

  • Page 67: Clearing The Password Check And Bios Password

    Clearing the Password Check and BIOS Password Clearing the Password Check The password check can be removed by shorting the “RTC_RST” point with a metal instrument. Remove the battery (refer to Battery Pack Removal on page 5-7). Remove the base cover door and the memory module (refer to DIMM Module Removal page 5-21).

  • Page 68: Clearing Bios Passwords

    With the target machine on which passwords aer to be cleaned, boot into DOS with the USB disk, and execute CLNPWD.EXE. C:\>CLNPWD.EXE ACER Clean Password Utility V1.00 Press 1 or 2 to clean any password shown as below 1.User Password 2.Supervisor Password...
  • Page 69 Messages on screen indicate whether the chosen function is executed successfully or not supported. C:\>CLNPWD.EXE ACER Clean Password Utility V1.00 Press 1 or 2 to clean any password shown as below 1.User Password 2.Supervisor Password Clean User Password Successfully! Clean Supervisor Password Successfully! Clean User Password Successfully! C:\>_...

  • Page 70: Crisis Utility Sop

    Crisis Utility SOP When to Use the Crisis SOP • When the system hangs while updating BIOS. • When power failure occurs and the system shuts down while updating BIOS. • When the system cannot boot normally after updating BIOS. (e.g. a black screen appears without a POST logo, etc.) Creating a USB Flash Crisis Disk To create a Crisis USB flash disk, perform the following:...
  • Page 71 In the dialog shown below, set the following options: • File System: Choose “FAT32” • Format Options: Select “Quick Format” Then, click Start to execute the formatting operation. Figure 2:47. Format USB Flash Disk (2 of 2) When the following diaglog appears, click “OK” to confirm the operation. Figure 2:48.

  • Page 72: Using The Crisis Utility Disk

    In Windows OS, unzip the compressed BIOS ROM package (e.g. in this case, “Crisis_Data_v1.06.zip”). Copy the BIOS file “Q5WT6106.fd” to the root directory of the USB flash disk made in steps 1~3. Copy Figure 2:50. Copy *.FD File to USB Disk Rename “Q5WT6106.FD”...
  • Page 73 Press and hold <Fn> and <Esc>, and then plug the AC adapter. Continue pressing <Fn> and <Esc>. Plug in! Figure 2:53. Hold Down <Fn> + <Esc> and Plug AC Adapter As <Fn> and <Esc> keys are pressed, press the Power button to turn on the target machine. Wait for 3~5 seconds to make sure the system fan is on full speed before releasing <Fn>...
  • Page 74 CHAPTER Jumper and Connectors Location Jumper and Connector Locations ......3-2 Mainboard Top View ..........3-2 Mainboard Bottom View .

  • Page 75: Chapter 3. Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Top View JSPK1 JLVDS1 JMIC2 JSPK2 JTP1 JLED1 JKB1 JUSB2 JBATT1 JREAD1 LED1 LED2 LED3 LED4 LED5 LED6 LED7 Figure 3:1. Mainboard Top Table 3:1. Mainboard Top Jumper and Connectors Item Description JSPK1 Left Side Speaker Connector JLVDS1 LVDS Connector JMIC2...
  • Page 76 Item Description Touchpad Right Button Touchpad Left Button LED1 Suspend LED LED2 Battery charge LED LED3 Media LED LED4 WLAN LED LED5 Power LED LED6 Battery LED LED7 Media LED JREAD1 Card Reader Connector JBATT1 CMOS Battery Connector JPWR1 Power Board Connector Jumper and Connector Locations...

  • Page 77: Mainboard Bottom View

    Mainboard Bottom View PJP2 PJP1 JRJ45 JFAN1 JCRT1 JODD1 JHDMI1 JUSB1 JMIC1 JHDD1 JHP1 JMINI1 JDIMM2 JDIMM1 Figure 3:2. Mainboard Bottom Table 3:2. Mainboard Bottom Jumper and Connectors Item Description Item Description PJP1 AC-IN Jack JMIC1 MIC-in Connector PJP2 Battery Connector JHP1 Headphone/SPDIF Connector JRJ45...

  • Page 78: Usb Board View

    USB Board View Bottom View Top View JUSB2 JUSB3 Figure 3:3. USB Board Table 3:3. USB Board Jumper and Connectors Item Description JUSB2 USB Connector JUSB3 USB Connector Jumper and Connector Locations...

  • Page 79: Power Board View

    Power Board View Top View LED3 Bottom View JPWR1 Figure 3:4. Power Board Table 3:4. Power Board Jumper and Connectors Item Description Power Switch LED3 Power LED JPWR1 Power FFC Connector Jumper and Connector Locations...

  • Page 80: Odd Board View

    ODD Board View Top View JODD1 Figure 3:5. ODD Board Table 3:5. ODD Jumper and Connectors Item Description JODD1 ODD Connector Jumper and Connector Locations...

  • Page 81: Cmos Jumper

    CMOS Jumper CMOS Figure 3:6. CMOS Jumper Table 3:6. Clear CMOS Jumper Item Description CMOS Clear CMOS Jumper Jumper and Connector Locations...
  • Page 82 CHAPTER Troubleshooting Troubleshooting .........4-2 General Information .

  • Page 83: General Information

    The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype • cards, or modified options can give false errors and invalid system responses.

  • Page 84: Power On Issues

    Power On Issues If the system does not power on, perform the following: Start Check AC/Batt only Swap AC/Battery power on Check Power/B Swap Power/B Whether OK Swap M/B Figure 4:1. Power On Issues Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. Makes sure the power cable is properly connected to the computer and the electrical outlet.

  • Page 85: No Display Issues

    No Display Issues If the system does not display, perform the following: Start Go to no power Replace LCD panel/cable Trouble shooting Power on panel/cable step Replace M/B module well Connect it well connected Replace RAM module OK module Lcd cable well Connect it well connected...

  • Page 86: Abnormal Video

    Reseat the memory modules. Remove the drives (refer to Maintenance Flowchart on page 5-4). If the issue is still not resolved, refer to Online Support Information on page 8-2. Abnormal Video If the video appears abnormal, perform the following: Boot the computer. •...

  • Page 87: Lcd Picture Failure

    LCD Picture Failure If the LCD picture fails, perform the following: Start Swap Check LCD LCD cable/ module LCD panel Swap M/B Figure 4:3. LCD Picture Failure Troubleshooting...

  • Page 88: Internal Keyboard Failure

    Internal Keyboard Failure If the internal keyboard fails, perform the following: Start Re-assemble Check KB the KB FPC to FPC well insert Replace KB Is KB ok? material Swap M/B Figure 4:4. Internal Keyboard Failure Troubleshooting...

  • Page 89: Touchpad Failure

    Touchpad Failure If the touchpad fail, perform the following: Start Re-assemble Check M/B T/P FFC the T/P FFC to M/B Swap/Re-assemble Check Logic the T/P board or Upper T/P board or T/P FFC Swap M/B Figure 4:5. Touchpad Failure Troubleshooting...

  • Page 90: Internal Speaker Failure

    Internal Speaker Failure If the internal speakers fail, perform the following: Start Re-assemble the Check M/B SPK cable SPK cable to M/B Check Logic Swap Logic lower lower Swap M/B Figure 4:6. Internal Speaker Failure Sound Problems Perform the following: Boot the computer.
  • Page 91 Navigate to Start > Control > Panel > Hardware and Sound > Sound. Confirm that Speakers are selected as the default audio device (green check mark). NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default).

  • Page 92: Internal Microphone Failure

    Internal Microphone Failure If the internal microphone fails, perform the following: Start Re-assemble the Check M/B MIC cable MIC cable to M/B Check MIC Swap MIC wire of wire of LCD LCD module module Swap M/B Figure 4:7. Internal Microphone Failure Check that the microphone is enabled.

  • Page 93: Usb Failure

    USB Failure If the USB fails, perform the following: Start Check USB Re-assemble FFC to USB USB FFC Connect Swap USB/B Check USB/B Replace Check USB CONN is well USB CONN Swap M/B Figure 4:8. USB Failure Troubleshooting 4-12...

  • Page 94: Wireless Function Failure

    Wireless Function Failure If the wireless function fails, perform the following: Start Re-assemble the Check W/L antenna to W/L antenna to W/L card card Swap the antenna Check antenna Swap the W/L Check W/L card card Swap M/B Figure 4:9. Wireless Function Failure 4-13 Troubleshooting...

  • Page 95: 4-In-1 Card Function Failure

    4-in-1 Card Function Failure If the 4-in-1 card function fails, perform the following: Start Fan cable Connect it well Well connected Replace fan Fan ok Thermal Insert is well well insert Replace M/B Figure 4:10. 4-in-1 Card Function Failure Troubleshooting 4-14...

  • Page 96: Unit Thermal Failure

    Unit Thermal Failure If the unit thermal fails, perform the following: Start LCD cover Swap LCD cover Swap LCD bezel LCD bezel Swap Upper Upper Swap Lower Lower Function Test Figure 4:11. Unit Thermal Failure 4-15 Troubleshooting...

  • Page 97: Cosmetic Failure

    Cosmetic Failure If the cosmetic fails, perform the following: Start LCD cover Swap LCD cover Swap LCD bezel LCD bezel Swap Upper Upper Swap Lower Lower Function Test Figure 4:12. Cosmetic Failure Troubleshooting 4-16...

  • Page 98: Other Functions Failure

    Other Functions Failure If other functions such as the CRT switch, HDMI switch, LAN connection, external microphone, external speaker, or USB 3.0, perform the following: Check if the drive is ok. Check if the test utility is ok. Swap the mainboard. BIOS Problems Forget BIOS Password If the user forgets the BIOS password, discharge CMOS by shorting the CMOS connector.

  • Page 99: Intermittent Problems

    Perform the following procedures to isolate the failing FRU: Remove power from the computer. Visually check FRUs for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...
  • Page 100 CHAPTER Service and Maintenance Service and Maintenance ........5-3 Introduction .
  • Page 101 CHAPTER Service and Maintenance (cont.) Fan Installation ..........5-53 Thermal Module Removal .

  • Page 102: Chapter 5. Service And Maintenance

    Service and Maintenance Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. Recommended Equipment The following tools are required to perform maintenance on the notebook: •...

  • Page 103: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure5-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing Battery ODD Module Dummy Card Base Door Keyboard HDD Module DIMM Module WLAN Module Upper Case...
  • Page 104 LCD Module LCD Bezel DC-IN Cable CCD Module LCD Panel LCD Panel Wifi / Bluetooth Microphone Brackets Antenna Module Figure 5:2. LCD Module Maintenance Flow Service and Maintenance...

  • Page 105: Getting Started

    Getting Started The flowchart (Figure 5:1, page 5-4) identifies sections illustrating the entire removal and installation sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: Place the system on a flat work surface.

  • Page 106: Battery Pack Removal

    Battery Pack Removal Place the computer on a flat surface with the battery side up. Insert the plastic pry into the battery latch and slide to release the lock. Lift to remove the battery pack. Figure 5:4. Removing the Battery Pack Service and Maintenance...

  • Page 107: Battery Pack Installation

    Battery Pack Installation Place the battery pack in the battery compartment. Push to lock the battery pack in place. Figure 5:5. Installing the Battery Pack Service and Maintenance...

  • Page 108: Sd Card Removal

    SD Card Removal Push the SD card to eject the card from the slot. Remove the card. Figure 5:6. Removing the SD Card Service and Maintenance...

  • Page 109: Sd Card Installation

    SD Card Installation Push the SD card into the slot until it clicks into place. Figure 5:7. Installing the SD Card Service and Maintenance 5-10...

  • Page 110: Base Door Removal

    Base Door Removal Prerequisite: Battery Pack Removal on page Remove the screws. Figure 5:8. Removing the Screws Insert your finger into the tab and lift to remove the base door. Figure 5:9. Removing the Base Door 5-11 Service and Maintenance...
  • Page 111 The following modules are housed under the base door: • HDD (Hard Disk Drive) module (A), see HDD Module Removal on page 5-23 • WLAN Module (B), see WLAN Module Removal on page 5-26 • DIMM (Dual-In Memory Module (C), see DIMM Module Removal on page 5-21...

  • Page 112: Base Door Installation

    Base Door Installation Align the base door tabs into the lower case latches, then push to secure the base door. Figure 5:11. Installing the Base Door Secure the screws. Figure 5:12. Securing the Screws Install the battery pack (see Battery Pack Installation on page 5-8).
  • Page 113 Table 5:2. Base Door Screws Screw Name Screw Type Quantity M 2.5 x 8.0 Service and Maintenance 5-14...

  • Page 114: Odd Module Removal

    ODD Module Removal Prerequisite: Battery Pack Removal on page Remove the screw securing the ODD module to the lower case. Figure 5:13. Removing the ODD Module Screw Pull to remove the ODD module out from the slot. Figure 5:14. Removing the ODD Module 5-15 Service and Maintenance...
  • Page 115 Insert a pointed object, such as a paper clip, into the emergency eject slot to eject the tray. Figure 5:15. Ejecting the Tray On the underside of the tray, use the plastic pry to detach the right side latch of the ODD bezel. Figure 5:16.
  • Page 116 Pull to detach the left side latch of the ODD bezel. Figure 5:17. Removing the ODD bezel (2 of 2) Remove the screws to remove the ODD bracket. Figure 5:18. Removing the ODD Bracket 5-17 Service and Maintenance...

  • Page 117: Odd Module Installation

    ODD Module Installation Attach the screws to secure the ODD bracket. Figure 5:19. Attaching the ODD Bracket On the underside of the ODD module, attach the left side latch first, and then push the ODD bezel to secure it to the tray. Figure 5:20.
  • Page 118 Slide the ODD module into the slot. Figure 5:21. Installing the ODD Module Attach the screw to secure the ODD module. Figure 5:22. Attaching the ODD Module Screw Install the battery pack (see Battery Pack Installation on page 5-8). 5-19 Service and Maintenance...
  • Page 119 Table 5:3. ODD Module Screws Screw Name Screw Type Quantity M 2.5 x 8 M 2.0 x 3.0 Service and Maintenance 5-20...

  • Page 120: Dimm Module Removal

    DIMM Module Removal Prerequisite: Base Door Removal on page 5-11 Locate the DIMM module (see Figure 5:10, page 5-12). Push the module clips outwards. Figure 5:23. Unclipping the Module Clips Pull to remove the memory module out from the slot. Figure 5:24.

  • Page 121: Dimm Module Installation

    DIMM Module Installation Insert the memory module into the slot. Figure 5:25. Installing the DIMM Module (1 of 2) Push down the memory module until the clips lock in place. Figure 5:26. Installing the DIMM Module (2 of 2) Repeat steps 1 and 2 for the remaining module. Install the base door (see Base Door Installation on page 5-13).

  • Page 122: Hdd Module Removal

    HDD Module Removal Prerequisite: Base Door Removal on page 5-11 Locate the HDD Module (see Figure 5:10, page 5-12). Slide the HDD module to disconnect the HDD from the mainboard connector. Figure 5:27. Removing the HDD Module (1 of 2) Pull by the plastic tab to lift the HDD module.

  • Page 123: Hdd Module Installation

    HDD Module Installation Place the HDD module into the bay. Figure 5:29. Installing the HDD Module (1 of 2) Push to connect the HDD connector to the mainboard connector. Figure 5:30. Installing the HDD Module (2 of 2) Install the base door (see Base Door Installation on page 5-13).

  • Page 124: Hdd Carrier Removal

    HDD Carrier Removal Prerequisite: HDD Module Removal on page 5-23 Remove the screws securing the HDD brackets to the HDD. Figure 5:31. Removing the HDD Brackets HDD Carrier Installation Attach the screws to secure the HDD brackets to the HDD. Install the HDD module (see HDD Module Installation on page 5-24).

  • Page 125: Wlan Module Removal

    WLAN Module Removal Prerequisite: Base Door Removal on page 5-11 Locate the WLAN Module (see Figure 5:10, page 5-12). Disconnect the main (A, black) and auxiliary (B, white) antenna cables from the WLAN module connectors. Figure 5:32. Disconnecting the Antenna Cables Remove the screw from the WLAN module.
  • Page 126 Disconnect the WLAN module from the mainboard connector. Figure 5:34. Removing the WLAN Module 5-27 Service and Maintenance...

  • Page 127: Wlan Module Installation

    WLAN Module Installation Connect the WLAN module to the mainboard connector. Figure 5:35. Connecting the WLAN Module Connector Attach the screw to secure the WLAN module. Figure 5:36. Securing the WLAN Module Screw Service and Maintenance 5-28...
  • Page 128 Connect the antenna cables to the WLAN module connectors: • Main (A - black) antenna cable to the upper connector. • Auxiliary (B - white) antenna cable to the lower connector. Figure 5:37. Connecting the Antenna Cables Install the base door (see Base Door Installation on page 5-13).

  • Page 129: Keyboard Removal

    Keyboard Removal Prerequisite: Battery Pack Removal on page Using a plastic pry, push the six (6) latches circled below to slightly release the keyboard from the upper case. Figure 5:38. Releasing the Keyboard Latches From the top side of the keyboard, pull the keyboard to detach it from the upper case. Figure 5:39.
  • Page 130 Under the bottom side of the keyboard, push the connector locks upwards to remove the keyboard cable connector from the mainboard connector. Figure 5:40. Disconnecting the Keyboard Cable 5-31 Service and Maintenance...

  • Page 131: Keyboard Installation

    Keyboard Installation Push the clips of the mainboard connector up and then connect the keyboard cable connector to the mainboard connector with the coloured side down. Push the connector clips down to secure the cable. Figure 5:41. Connecting the Keyboard Cable Align the bottom edge of the keyboard to the upper case.
  • Page 132 Push to secure the keyboard to the latches of the upper case. Figure 5:43. Installing the Keyboard (2 of 2) Install the battery (see Battery Pack Installation on page 5-8). 5-33 Service and Maintenance...

  • Page 133: Upper Case Removal

    Upper Case Removal Prerequisite: Base Door Removal on page 5-11 Keyboard Removal on page 5-30 Remove the 21 screws securing the upper and lower case. Figure 5:44. Removing the Lower Case Screws Push the clips of the mainboard connector to disconnect the power board cable connector. Figure 5:45.
  • Page 134 Pull the clips of the mainboard connector down to disconnect the touchpad cable. Figure 5:46. Disconnecting the Touchpad Cable From the right side, pry to release the upper case latches. Figure 5:47. Removing the Upper Case (1 of 3) 5-35 Service and Maintenance...
  • Page 135 Release the top side latches. Figure 5:48. Removing the Upper Case (2 of 3) Release the bottom side latches. Figure 5:49. Removing the Upper Case (2 of 3) Service and Maintenance 5-36...
  • Page 136 Lift the upper case to find the following modules: • DC-In Module (A), see DC-In Cable Removal on page 5-83 • Speakers (B), see Speaker Removal on page 5-60 • LVDS Cable (C) • Microphone Module (D), see Microphone Module Removal on page 5-106 •...

  • Page 137: Upper Case Installation

    Upper Case Installation Align the top side of the upper case to the lower case. Figure 5:51. Installing the Upper Case (1 of 2) Push to secure the upper case latches. Figure 5:52. Installing the Upper Case (2 of 2) Service and Maintenance 5-38...
  • Page 138 Connect the touchpad cable connector to the mainboard connector. TIP: Push the connector clips down, then connect the touchpad cable connector with the “MB” label side up, then push the connector clips up to lock. Figure 5:53. Connecting the Touchpad Cable Connect the power board cable connector to the mainboard connector.
  • Page 139 Attach the 21 screws to secure the upper case and the lower case. Figure 5:55. Attaching the Upper and Lower Case Screws Install the keyboard (see Keyboard Installation on page 5-32). Install the base door (see Base Door Installation on page 5-13). Table 5:6.

  • Page 140: Rtc Battery Removal

    RTC Battery Removal Prerequisite: Upper Case Removal on page 5-34 Using the plastic pry, push to release the RTC battery from its slot. Figure 5:56. Removing the RTC Battery (1 of 2) Remove the RTC battery. Figure 5:57. Removing the RTC Battery (2 of 2) 5-41 Service and Maintenance...

  • Page 141: Rtc Battery Installation

    RTC Battery Installation Insert the RTC battery to its slot and push to lock the battery in place. Figure 5:58. Installing the RTC Battery Install the upper case (see Upper Case Installation on page 5-38). Service and Maintenance 5-42...

  • Page 142: Mainboard Removal

    Mainboard Removal Prerequisite HDD Module Removal on page 5-23 DIMM Module Removal on page 5-21 WLAN Module Removal on page 5-26 Upper Case Removal on page 5-34 Locate the WLAN antenna cables (see Figure 5:10, page 5-12). Disconnect the main (black) and the auxiliary (white) antenna cable connectors and remove from the guides of the lower case.
  • Page 143 Pull the auxiliary (A) antenna cable to pass through the mainboard hole, detach the adhesive tapes, and then set the antenna cable aside. Figure 5:60. Removing the Auxiliary Antenna Cable Disconnect the following from the mainboard connectors: • Left speaker cable connector (A) •...
  • Page 144 Remove the two (2) screws securing the mainboard to the lower case. Figure 5:62. Removing the Mainboard Screws Pull the mainboard by the right side to release the connectors from the slots on the lower case. Figure 5:63. Removing the Mainboard 5-45 Service and Maintenance...
  • Page 145 On the underside of the mainboard, disconnect the DC-in cable connector from the mainboard connector. Figure 5:64. Disconnecting the DC-In Cable Service and Maintenance 5-46...

  • Page 146: Mainboard Installation

    Mainboard Installation Connect the DC-in cable connector to the mainboard connector. Figure 5:65. Connecting the DC-In Cable Align the left side connectors of the mainboard to the slots on the lower case, and then push to install the mainboard. Figure 5:66. Installing the Mainboard 5-47 Service and Maintenance...
  • Page 147 Secure the two (2) screws to the mainboard and the lower case. Figure 5:67. Securing the Mainboard Screws Connect the following to the mainboard connectors: • Left speaker cable connector (A) • LVDS cable connector (B) • Microphone cable connector (C) •...
  • Page 148 Perform the following: Route the auxiliary antenna cable (A, white) by the white line on the left side of the mainboard until it passes through the mainboard hole (B). Attach the adhesive tapes to fix the antenna cable along the white line. Figure 5:69.
  • Page 149 Install the DIMM Module (see DIMM Module Installation on page 5-22). Install the upper case (see Upper Case Installation on page 5-38). Table 5:7. Mainboard Screws Screw Name Screw Type Quantity M 2.5 x 5.0 Service and Maintenance 5-50...

  • Page 150: Fan Removal

    Fan Removal Prerequisite: Mainboard Removal on page 5-43 Disconnect the fan cable connector from the mainboard connector. Figure 5:71. Disconnecting the Fan Cable Remove the three (3) screws securing the fan to the thermal module. Figure 5:72. Removing the Fan Screws 5-51 Service and Maintenance...
  • Page 151 Lift to remove the fan. Figure 5:73. Removing the Fan Service and Maintenance 5-52...

  • Page 152: Fan Installation

    Fan Installation Align the fan to its slot on the mainboard. Figure 5:74. Installing the Fan Attach the three (3) screws to secure the fan. Figure 5:75. Securing the Fan Screws 5-53 Service and Maintenance...
  • Page 153 Connect the fan cable connector to the mainboard connector. Figure 5:76. Connecting the Fan Cable Table 5:8. Fan Screws Screw Name Screw Type Quantity M 2.0 x 5.0 Service and Maintenance 5-54...

  • Page 154: Thermal Module Removal

    Thermal Module Removal Prerequisite: Mainboard Removal on page 5-43 Remove the four (4) screws securing the thermal module to the mainboard. Figure 5:77. Removing the Thermal Module Screws Lift to remove the thermal module. Figure 5:78. Removing the Thermal Module 5-55 Service and Maintenance...

  • Page 155: Thermal Module Installation

    Thermal Module Installation Align the thermal module to the mainboard. Figure 5:79. Installing the Thermal Module Attach the four (4) screws to secure the thermal module to the mainboard. Figure 5:80. Securing the Thermal Module Screws Install the mainboard (see Mainboard Installation on page 5-47).
  • Page 156 Table 5:9. Thermal Module Screws Screw Name Screw Type Quantity M 2.3 x 3.2 5-57 Service and Maintenance...

  • Page 157: Cpu Removal

    CPU Removal Prerequisite: Thermal Module Removal on page 5-55 Using a flat screwdriver, turn the captive screw 180º counter-clockwise to release the CPU. Figure 5:81. Removing the CPU (1 of 2) Lift to remove the CPU from the mainboard socket. Figure 5:82.

  • Page 158: Cpu Installation

    CPU Installation Align and place the CPU on the socket observing the markings on the socket. Figure 5:83. Installing the CPU (1 of 2) Using a flat screwdriver, turn the captive screw 180º clockwise to lock the CPU to the socket. Figure 5:84.

  • Page 159: Speaker Removal

    Speaker Removal Prerequisite: Upper Case Removal on page 5-34 Disconnect the left speaker cable connector from the mainboard connector. Figure 5:85. Removing the Left Speaker Cable Remove the two (2) screws securing the left speaker. Figure 5:86. Removing the Left Speaker Screws Service and Maintenance 5-60...
  • Page 160 Lift to remove the left speaker. Figure 5:87. Removing the Left Speaker Disconnect the right speaker cable connector from the mainboard connector. Figure 5:88. Removing the Right Speaker Cable 5-61 Service and Maintenance...
  • Page 161 Remove the two (2) screws securing the right speaker. Figure 5:89. Removing the Right Speaker Screws Lift to remove the right speaker. Figure 5:90. Removing the Right Speaker Service and Maintenance 5-62...

  • Page 162: Speaker Installation

    Speaker Installation Align and place the right speaker on its slot on the lower case. Figure 5:91. Installing the Right Speaker Attach the two (2) screws to secure the right speaker. Figure 5:92. Securing the Right Speaker Screws 5-63 Service and Maintenance...
  • Page 163 Connect the right speaker cable connector to the mainboard connector and hook the cable in place. Figure 5:93. Connecting the Right Speaker Cable Align and place the left speaker on its slot on the lower case. Figure 5:94. Installing the Left Speaker Service and Maintenance 5-64...
  • Page 164 Attach the two (2) screws to secure the left speaker. Figure 5:95. Installing the Left Speaker Screws Connect the left speaker cable connector to the mainboard connector. Figure 5:96. Connecting the Left Speaker Cable Install the upper case (see Upper Case Installation on page 5-38).

  • Page 165: Usb Module Removal

    USB Module Removal Prerequisite Upper Case Removal on page 5-34 Locate the USB module (see Figure 5:50, page 5-37). Push the connector clips outwards to release the USB module cable connector. Figure 5:97. Disconnecting the USB Module Cable Remove the screw securing the USB module to the lower case. Figure 5:98.
  • Page 166 Lift to remove the USB module. Figure 5:99. Removing the USB Module 5-67 Service and Maintenance...

  • Page 167: Usb Module Installation

    USB Module Installation Align the USB connectors to the connector slots on the lower case. Figure 5:100. Installing the USB Module Attach the screw to secure the USB module to the lower case. Figure 5:101. Securing the USB Module Screw Service and Maintenance 5-68...
  • Page 168 Press on (A) to attach the adhesives on the USB cable to the lower case and connect the USB module cable connector to the mainboard connector (B). Figure 5:102. Connecting the USB Module Cable Install the upper case (see Upper Case Installation on page 5-38).

  • Page 169: Power Board Removal

    Power Board Removal Prerequisite: Upper Case Removal on page 5-34 Locate the power board on the underside of the upper case. Remove the screw securing the power board to the upper case. Figure 5:103. Removing the Power Board Screw On the front side of the upper case, lift the power board cable to detach the cable from the upper case.
  • Page 170 Pull back then lift to remove the power board from the upper case. Figure 5:105. Removing the Power Board 5-71 Service and Maintenance...

  • Page 171: Power Board Installation

    Power Board Installation Route the power board cable into the slit on the upper case. Figure 5:106. Routing the Power Board Cable Align the power board to the marker on the upper case. Figure 5:107. Installing the Power Board Service and Maintenance 5-72...
  • Page 172 Attach the screw to secure the power board to the upper case. Figure 5:108. Securing the Power Board Screw Install the upper case (see Upper Case Installation on page 5-38). Table 5:12. Power Board Screw Screw Name Screw Type Quantity M 2.0 x 3.0 5-73 Service and Maintenance...

  • Page 173: Touchpad Ffc Removal

    Touchpad FFC Removal Prerequisite: Upper Case Removal on page 5-34 Locate the touchpad FFC (flat flexible cable) on the underside of the upper case. Remove the protective tape covering the touchpad cable connector. Figure 5:109. Removing the Touchpad Cable (1 of 2) Lift the connector clip to disconnect the touchpad cable connector.

  • Page 174: Touchpad Ffc Installation

    Touchpad FFC Installation Connect the touchpad cable to the touchpad connector with the “TP” label side up. Flip the connector clip down to lock. Figure 5:111. Installing the Touchpad Cable (1 of 2) Attach the protective tape to cover the touchpad cable connector. Figure 5:112.

  • Page 175: Lcd Module Removal

    LCD Module Removal Prerequisite: Mainboard Removal on page 5-43 Speaker Removal on page 5-60 Pull the main antenna cable to pass through the lower case hole (A), detach the adhesive tape, and remove from the hook guides. Figure 5:113. Removing the Main Antenna Cable Lift the LVDS cable to release from the guides on the lower case.
  • Page 176 Remove the adhesive tapes securing the microphone cable, then lift the microphone cable to release from the guides on the lower case. Figure 5:115. Removing the Microphone Cable Remove the five (5) screws securing the LCD module hinges to the lower case. Figure 5:116.
  • Page 177 Lift to remove the LCD module. Figure 5:117. Removing the LCD Module Service and Maintenance 5-78...

  • Page 178: Lcd Module Installation

    LCD Module Installation Align and place the LCD module hinges to the lower case. Figure 5:118. Installing the LCD Module Attach the five (5) screws to secure the LCD module hinges to the lower case. Figure 5:119. Securing the LCD Module Screws 5-79 Service and Maintenance...
  • Page 179 Route the microphone cable through the guides and attach the adhesive tapes to secure the cable in place. Figure 5:120. Routing the Microphone Cable Route the LVDS cable through the guides. Figure 5:121. Routing the LVDS Cable Service and Maintenance 5-80...
  • Page 180 Perform the following: Route the main antenna cable through the guides until it passes through the lower case hole (C). Take note of (A), (B) hooks. Attach the adhesive tape to fix the main antenna cable. Figure 5:122. Routing the Main Antenna Cable (1 of 2) On the underside of the lower case, continue to route the main antenna cable.
  • Page 181 Table 5:13. LCD Module Screws Screw Name Screw Type Quantity M 2.5 x 5.0 Service and Maintenance 5-82...

  • Page 182: Dc-In Cable Removal

    DC-In Cable Removal Prerequisite LCD Module Removal on page 5-76 Lift the DC-in cable jack and the cable adhesive from the lower case. Figure 5:124. Removing the DC-In Cable Remove the DC-in cable completely from the guides on the lower case. 5-83 Service and Maintenance...

  • Page 183: Dc-In Cable Installation

    DC-In Cable Installation Install the DC-in cable jack (A) and the cable adhesive (B) to their slots (Figure 5:125). Route the DC-in cable through the guides on the lower case. Figure 5:125. Installing the DC-In Cable Install the LCD module (see LCD Module Installation on page 5-79).

  • Page 184: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD Module Removal on page 5-76 Use a screwdriver to crush the mylar covers, and then remove the two (2) screws. Figure 5:126. Removing the LCD Bezel (1 of 3) From the bottom side, pry inwards to release the latches of the LCD bezel. Figure 5:127.
  • Page 185 Continue to pry to release the latches of the LCD bezel. Figure 5:128. Removing the LCD Bezel (3 of 3) Service and Maintenance 5-86...

  • Page 186: Lcd Bezel Installation

    LCD Bezel Installation Align the LCD panel hinges to the LCD bezel. Figure 5:129. Installing the LCD Bezel (1 of 4) Secure the LCD bezel latches. Figure 5:130. Installing the LCD Bezel (2 of 4) 5-87 Service and Maintenance...
  • Page 187 Attach the two (2) screws to secure the LCD bezel to the LCD module. Figure 5:131. Installing the LCD Bezel (3 of 4) Attach new adhesive mylars to cover the two (2) screws. Figure 5:132. Installing the LCD Bezel (4 of 4) Install the LCD module (see LCD Module Installation on page 5-79).
  • Page 188 Table 5:14. LCD Bezel Screws Screw Name Screw Type Quantity M 2.5 x 4.0 5-89 Service and Maintenance...

  • Page 189: Ccd Module Removal

    CCD Module Removal Prerequisite: LCD Bezel Removal on page 5-85 Disconnect the camera cable connector from the camera module. Figure 5:133. Removing the Camera Module (1 of 2) Lift to remove the camera module. Figure 5:134. Removing the Camera Module (2 of 2) Service and Maintenance 5-90...

  • Page 190: Ccd Module Installation

    CCD Module Installation Connect the camera cable connector. Figure 5:135. Installing the Camera Module (1 of 2) Align and attach the camera module to the slot on the LCD module. Figure 5:136. Installing the Camera Module (2 of 2) Install the LCD bezel (see LCD Bezel Installation on page 5-87).

  • Page 191: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Bezel Removal on page 5-85 Remove the four (4) screws securing the LCD panel to the LCD cover. Figure 5:137. Removing the LCD Panel Screws Remove the metallic tape securing the cables. Figure 5:138. Removing the Metallic Tape Service and Maintenance 5-92...
  • Page 192 Remove the camera cable connector from camera module. Figure 5:139. Disconnecting the Camera Cable Lift to remove the LCD panel. Figure 5:140. Removing the LCD Panel 5-93 Service and Maintenance...
  • Page 193 Remove the camera cable from the LCD panel. Figure 5:141. Removing the Camera Cable Remove the protective tape covering the LVDS cable connector. Figure 5:142. Removing the LVDS Cable (1 of 2) Service and Maintenance 5-94...
  • Page 194 Disconnect the LVDS cable connector from the LCD panel connector. Figure 5:143. Removing the LVDS Cable (2 of 2) 5-95 Service and Maintenance...

  • Page 195: Lcd Panel Installation

    LCD Panel Installation Connect the LVDS cable connector to the LCD panel connector. Figure 5:144. Installing the LVDS Cable (1 of 3) Attach the protective tape to cover the LVDS cable connector. Figure 5:145. Installing the LVDS Cable (2 of 2) Service and Maintenance 5-96...
  • Page 196 Attach the camera cable to the LCD panel. Figure 5:146. Securing the Camera Cable Place the LCD panel onto the LCD cover. Figure 5:147. Installing the LCD Panel 5-97 Service and Maintenance...
  • Page 197 Connect the camera cable connector to the camera module connector. Figure 5:148. Connecting the Camera Cable Secure the cables with the metallic tape. Figure 5:149. Securing the Metallic Tape Service and Maintenance 5-98...
  • Page 198 Attach the four (4) screws to secure the LCD panel to the LCD cover. Figure 5:150. Securing the LCD Panel Screws Install the LCD bezel (see LCD Bezel Installation on page 5-87). Table 5:15. LCD Bezel Screws Screw Name Screw Type Quantity M 2.5 x 4.0 5-99...

  • Page 199: Lcd Panel Bracket Removal

    LCD Panel Bracket Removal Prerequisite: LCD Panel Removal on page 5-92 Remove the six (6) screws to detach the LCD panel brackets from the LCD panel. Figure 5:151. Removing the LCD Panel Brackets Service and Maintenance 5-100...

  • Page 200: Lcd Panel Bracket Installation

    LCD Panel Bracket Installation Attach the six (6) screws to secure the LCD panel brackets to the LCD panel. Figure 5:152. Installing the LCD Panel Brackets Install the LCD panel (see LCD Panel Installation on page 5-96). Table 5:16. LCD Panel Bracket Screws Screw Name Screw Type Quantity...

  • Page 201: Wlan Antenna Removal

    WLAN Antenna Removal Prerequisite: LCD Panel Removal on page 5-92 Remove main (black) and the auxiliary (white) antenna cables from the guides on the LCD cover. Figure 5:153. Removing the Antenna Cables Remove the auxiliary antenna. Figure 5:154. Removing the WLAN Antennas (1 of 2) Service and Maintenance 5-102...
  • Page 202 Remove the main antenna. Figure 5:155. Removing the WLAN Antennas (2 of 2) 5-103 Service and Maintenance...

  • Page 203: Wlan Antenna Installation

    WLAN Antenna Installation Attach the main (black) WLAN antenna on the upper right corner of the LCD cover. Figure 5:156. Installing the WLAN Antennas (1 of 3) Attach the auxiliary (white) WLAN antenna on the upper left corner of the LCD cover. Figure 5:157.
  • Page 204 Route the WLAN antenna cables through the guides on the LCD cover. Figure 5:158. Installing the WLAN Antennas (3 of 3) Install the LCD panel (see LCD Panel Installation on page 5-96). 5-105 Service and Maintenance...

  • Page 205: Microphone Module Removal

    Microphone Module Removal Prerequisite: LCD Panel Removal on page 5-92 On the LCD cover, remove the metallic tape securing the microphone cable. Figure 5:159. Removing the Microphone Module (1 of 2) Lift to remove the microphone from the slot on the LCD cover. Figure 5:160.

  • Page 206: Microphone Module Installation

    Microphone Module Installation Install the microphone into the slot on the LCD cover. Figure 5:161. Installing the Microphone Module (1 of 2) Attach the metallic tape to secure the microphone cable on the LCD cover. Figure 5:162. Installing the Microphone Module (2 of 2) Install the LCD panel (see LCD Panel Installation on page 5-96).
  • Page 207 CHAPTER Field Replaceable Unit List FRU (Field Replaceable Unit) List ......6-2 Exploded Diagram ..........6-3 Main Assembly .

  • Page 208: Chapter 6. Fru (Field Replaceable Unit) List

    NOTE: To scrap or to return the defective parts, users should follow local government ordinances or regulations on proper disposal, or follow the rules set by the regional Acer office on how to return the defective parts. FRU (Field Replaceable Unit) List...

  • Page 209: Exploded Diagram

    Exploded Diagram Main Assembly Figure 6:1. Main Assembly Exploded Diagram FRU (Field Replaceable Unit) List...
  • Page 210 Table 6:1. Main Assembly Exploded Diagram Description KEYBOARD NK.I1713.02L UPPER CASE 60.M09N2.001 MAINBOARD NB.C0Y11.001 23.Y1GN2.001 THERMAL MODULE 60.Y1GN2.001 USB BOARD WITH FFC 55.M09N2.002 DC-IN CABLE 50.M09N2.002 SPEAKER L 23.M09N2.003 SPEAKER R 23.M09N2.002 ODD BOARD 55.Y1GN2.001 LOWER CASE 60.M09N2.002 FRU (Field Replaceable Unit) List...

  • Page 211: Lower Case Assembly

    Lower Case Assembly Figure 6:2. Lower Case Assembly Exploded Diagram Table 6:2. Lower Case Assembly Exploded Diagram Description HDD DOOR 60.M09N2.004 HDD BRACKET 33.M09N2.001 HDD SUPPORT RUBBER FOR H7.0 HDD 47.M09N2.003 LOWER CASE 60.M09N2.002 FRU (Field Replaceable Unit) List...

  • Page 212: Upper Case Assembly

    Upper Case Assembly Figure 6:3. Upper Case Assembly Exploded Diagram Table 6:3. Upper Case Assembly Exploded Diagram Description TOUCHPAD FFC 50.M09N2.001 POWER BOARD WITH FFC 55.M09N2.001 UPPER CASE IMR, INCL TP/TP MYLAR 60.M09N2.001 FRU (Field Replaceable Unit) List...

  • Page 213: Lcd Assembly

    LCD Assembly Figure 6:4. LCD Assembly Exploded Diagram FRU (Field Replaceable Unit) List...
  • Page 214 Table 6:4. LCD Assembly Exploded Diagram Description LCD BEZEL, INCL MAGNET/CMOS MYLAR/CAMERA 60.M09N2.007 SPONGE - ACER FOR 1M CAMERA ASSY LED LCD MODULE 15.6"W WXGA GLARE w/ 6M.M09N2.002 ANTENNA*2, CCD 1.3M, GW BLACK CAMERA 1M 57.M09N2.001 LVDS CABLE 50.M09N2.005 LCD BRACKET R&L 33.M09N2.003...

  • Page 215: Fru List

    FRU List Category Description Part No. BOARD Liteon Wireless LAN Atheros HB125 1x1 BGN NI.23600.086 Foxconn Wirelss LAN Atheros HB125 1x1 BGN NI.23600.085 Foxconn Wirelss LAN Broadcom 4313 IPA 1x1 BGN NI.23600.090 POWER BOARD W/ FFC 55.M09N2.001 USB BOARD W/ FFC 55.M09N2.002 ODD BOARD 55.Y1GN2.001...
  • Page 216 CASE / COVER / BRACKET / ASSEMBLY UPPER CASE IMR, INCL TP/TP MYLAR 60.M09N2.001 LOWER CASE 60.M09N2.002 MINI DOOR 60.M09N2.003 HDD DOOR 60.M09N2.004 HDD BRACKET 33.M09N2.001 ODD BRACKET 33.M09N2.002 ODD BEZEL-SM 42.M09N2.001 LCD COVER IMR - ACER 60.M09N2.005 FRU (Field Replaceable Unit) List 6-10...
  • Page 217 33.M09N2.003 ODD MODULE ODD SUPER-MULTI DRIVE MODULE 6M.M09N2.001 KEYBOARD Keyboard CHICONY TM7T_A11B TM7T Internal 17 Standard 105KS Black US International Y2010 Acer NK.I1713.02L Legend Keyboard CHICONY TM7T_A11B TM7T Internal 17 NK.I1713.024 Standard 105KS Black Greek Y2010 Acer Legend Keyboard CHICONY TM7T_A11B TM7T Internal 17 NK.I1713.01U...
  • Page 218 Category Description Part No. Keyboard CHICONY TM7T_A11B TM7T Internal 17 NK.I1713.026 Standard 106KS Black Italian Y2010 Acer Legend Keyboard CHICONY TM7T_A11B TM7T Internal 17 NK.I1713.022 Standard 106KS Black French Y2010 Acer Legend Keyboard CHICONY TM7T_A11B TM7T Internal 17 NK.I1713.025 Standard 106KS Black Hungarian Y2010 Acer Legend Keyboard CHICONY TM7T_A11B TM7T Internal 17 NK.I1713.02A...
  • Page 219 Category Description Part No. Keyboard DARFON TM7T_A11B TM7T Internal 17 NK.I1717.003 Standard 105KS Black Arabic Y2010 Acer Legend Keyboard DARFON TM7T_A11B TM7T Internal 17 NK.I1717.008 Standard 105KS Black Chinese Y2010 Acer Legend Keyboard DARFON TM7T_A11B TM7T Internal 17 NK.I1717.00M Standard 105KS Black Russian Y2010 Acer Legend...
  • Page 220 Category Description Part No. Keyboard DARFON TM7T_A11B TM7T Internal 17 NK.I1717.00Q Standard 106KS Black Sweden Y2010 Acer Legend Keyboard DARFON TM7T_A11B TM7T Internal 17 NK.I1717.00A Standard 106KS Black FR/Arabic Y2010 Acer Legend Keyboard DARFON TM7T_A11B TM7T Internal 17 NK.I1717.00J Standard 106KS Black Nordic Y2010 Acer Legend Keyboard DARFON TM7T_A11B TM7T Internal 17 NK.I1717.00N...
  • Page 221 Category Description Part No. THERMAL MODULE UMA W/O FAN 60.Y1GN2.001 MIC AND SPEAKER MIC SET 23.M09N2.001 SPEAKER R 23.M09N2.002 SPEAKER L 23.M09N2.003 MISCELLANEOUS LCD SCREW MYLAR 47.M09N2.001 SD DUMMY CARD 47.M09N2.002 HDD SUPPORT RUBBER FOR H7.0 HDD 47.M09N2.003 TP SUPPORT RUBBER 47.M09N2.004 MB BATTERY RUBBER 47.M09N2.005...

  • Page 222: Screw List

    Screw List CATEGORY Description Part No. SCREWS SCREW 2.5D 4L K 5.5D NI NL 86.M09N2.001 SCREW 2.5D 5.0L K 5.5D NI NL 86.M09N2.002 SCREW 2.45D 8.0L K 5.5D 0.8T ZK NL 86.M09N2.003 SCREW 1.98D 3.0L K 4.6D 0.8T ZK NL 86.M09N2.004 SCREW 2D 5L K 4.6D NI NL 86.M09N2.005...

  • Page 223: Chapter 7. Test Compatible Components

    CHAPTER Test Compatible Components Test Compatible Components 7-2 Microsoft® Windows® 7 Environment Test ......7-2...

  • Page 224: Aspire E1-521

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its ® system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 225 Vendor Type Description Part No. Battery LGC AS10D Li-Ion 3S2P LGC 6 60032811 LGC 6CELL2.2 cell 4400mAh Main COMMON BT.0060G.001 ID:AS10D81 AMDE11200 CPU AMD - E1-1200 BGA 1.4G 1066 60002168 AMD KC.E1002.120 18W C0 AMDE11200 CPU AMD - E1-1200 BGA 1.4G 1066 60002168 AMD KC.E10B2.120 B_BR...
  • Page 226 Vendor Type Description Part No. HDD TOSHIBA 2.5" 5400rpm 500GB 60001922 N500GB5.4K MK5059GSXP, Capricron 3BS, 375G/P KH.50004.003 TOSHIBA DIGI S_4K SATA 8MB LF+HF F/W:GN003J 4K HDD HGST 2.5" 5400rpm 500GB 60002005 HGST N500GB5.4K HTS545050A7E380, Jaguar KH.50007.023 S_4K B7,0J23335, 500G/P SATA 8MB LF+HF F/W:DA4837 7mmzh HDD HDD WD 2.5"...
  • Page 227 Vendor Type Description Part No. NLED15.6W LED LCD AUO 15.6"W WXGA Glare 60003316 AUO LK.15605.019 XGAG B156XW02 V6 LF 200nit 8ms 400:1 NLED15.6W LED LCD LPL 15.6''W WXGA Glare 60003089 LG LK.15608.015 XGAG LP156WH4-TLA1 LF 220nit 16ms 500:1 NLED15.6W LED LCD CMO 15.6''W WXGA Glare 10001038 CMO LK.1560D.010 XGAG...
  • Page 228 Vendor Type Description Part No. Memory HYNIX SO-DIMM DDRIII 1333 60002045 SO2GBIII13 2GB HMT325S6CFR8C-H9 LF+HF KN.2GB0G.031 HYNIX 256x8 38nm 60002041 Memory NONE SO-DIMM DDRIII 4GB SO4GBIII KN.4GB00.003 QIMONDA dummy LF+HF Memory NANYA SO-DIMM DDRIII 1333 60001993 SO4GBIII13 4GB NT4GC64B8HG0NS-CG LF+HF KN.4GB03.009 NANYA 46nm...
  • Page 229 Vendor Type Description Part No. 60001929 ODD PLDS Super-Multi DRIVE 12.7mm PHILIPS & LITE- NSM8XS Tray 8X DS-8A8SH LF+HF W/O bezel KU.0080F.021 SATA 60001929 ODD PLDS Super-Multi DRIVE 12.7mm PHILIPS & LITE- NSM8XS_BR Tray 8X DS-8A8SH LF+HF W/O bezel KU.008BF.021 SATA Brazil VGA CHIP 22554573 AMD...
  • Page 230 Vendor Type Description Part No. KEYBOARD Keyboard CHICONY TM7T_G11B TM7T 10001044 TM7T_G11B Internal 17 Standard Black NONE Y2011 NK.I1713.003 CHICONY GTW_PB Legend Texture Keyboard DARFON TM7T_G11B TM7T 60004864 TM7T_G11B Internal 17 Standard Black NONE Y2011 NK.I1717.002 DARFON GTW_PB Legend Texture 10017383 AR8151L Atheros AR8151L...
  • Page 231 Vendor Type Description Part No. WIRELESS LAN 10001018 HON 3rd WiFi 1x1 Foxconn Wireless LAN Atheros HB125 NI.23600.085 1x1 BGN 10001023 LITE- 3rd WiFi 1x1 Liteon Wireless LAN Atheros HB125 1x1 NI.23600.086 10001018 HON 3rd WiFi 1x1 Foxconn Wireless LAN Broadcom 4313 NI.23600.090 IPA 1x1 BGN 10001023 LITE-...
  • Page 232 CHAPTER Online Support Information Online Support Information ....... .8-2 Introduction ........... . 8-2...

  • Page 233: Chapter 8. Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.

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