Epson Stylus Pro 7900 Computer To Plate System - Stylus Pro 7900 Computer Limited Warranty page 7

Epson Stylus Pro Printer:
On-Site Response: If the printer needs hardware repair and you are within Epson's on-site service
territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson
will usually dispatch repair parts and a technician to your location for the next business day if
determination that repair is required occurs prior to 1:00 Pacific Time. If that determination
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is made after 1:00 , dispatch will usually be for the second business day. An adult must be
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available to accept the parts delivery and be present at all times while a technician is on-site.
Epson's shipment of service parts does not imply that replacement is required.
Whole Unit Exchange: Epson may, at its sole discretion, elect to replace a printer that for
whatever reason appears to require technical services beyond the capability of field repair.
Under these circumstances, Epson will replace the printer with the same or a comparable
printer refurbished to the Epson standard of quality. (The replacement printer will not include
promotional materials, accessories, stands, documentation, manuals, software, or cables.) The
customer must be able to receive, unpack, and install the replacement printer, and prepare the
defective printer for return shipment by following the procedures described in the user manual
or documentation provided by Epson. The repacked defective printer will be picked up by a
carrier designated by Epson. If the defective product is not prepared for return within seven
business days of receipt of the replacement printer, the customer will be invoiced at the current
manufacturer's suggested retail price for the replacement printer. It is your responsibility to
unpack, re-install optional components (interface cards, roll paper spindle, etc.), and set up the
exchange printer at your location.
Depot Repair: If your location is outside Epson's on-site service territory, you must ship your
printer to an Epson-designated depot for repair. Areas outside the on-site service territory
include, for example, U.S. territories and possessions. It is your responsibility to properly
prepare the printer for shipping as described in your documentation and securely package it in
its original container or equivalent. Epson will repair your printer, usually within seven business
days following receipt, and then return it to you. It is your obligation to re-assemble the repaired
printer.