Compaq Presario X1000 - Notebook PC Troubleshooting Manual page 5

Infrared Communication Problems . . . . . . . . . . . . . . . . 2-21
Internet Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Keyboard and Pointing Device Problems . . . . . . . . . . . 2-24
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Troubleshooting
Secondary hard drive is not recognized. . . . . . . . . . 2-20
Notebook cannot start from a secondary
hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Infrared link cannot be established . . . . . . . . . . . . . 2-21
Notebook does not transmit or receive data . . . . . . 2-22
Standby is preventing infrared transmission . . . . . . 2-22
Notebook cannot connect to the Internet. . . . . . . . . 2-23
Internet buttons do not respond . . . . . . . . . . . . . . . . 2-23
Notebook cannot browse a selected Web site . . . . . 2-23
Notebook keyboard keys stick or do not respond . . 2-24
Assorted keys are typing incorrect characters . . . . . 2-24
Letter keys are typing numbers . . . . . . . . . . . . . . . . 2-24
Keypad does not work . . . . . . . . . . . . . . . . . . . . . . . 2-25
Hotkeys do not work on an external keyboard . . . . 2-25
Pointer drifts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Pointer moves erratically as you type . . . . . . . . . . . 2-25
Pointing stick does not work . . . . . . . . . . . . . . . . . . 2-26
TouchPad does not work . . . . . . . . . . . . . . . . . . . . . 2-26
External mouse does not work. . . . . . . . . . . . . . . . . 2-26
PS/2 scroll mouse does not work. . . . . . . . . . . . . . . 2-27
USB keyboard or pointing device does not work . . 2-27
Insufficient memory message is displayed . . . . . . . 2-28
New memory module does not increase memory . . 2-28
New memory module affects startup. . . . . . . . . . . . 2-28
No dial tone is audible . . . . . . . . . . . . . . . . . . . . . . . 2-29
Modem does not dial correctly . . . . . . . . . . . . . . . . 2-29
Modem dials correctly but does not connect . . . . . . 2-30
Modem sounds are not audible . . . . . . . . . . . . . . . . 2-30
Modem does not connect at highest speed . . . . . . . 2-31
Characters are garbled or transfer rates are slow. . . 2-31
Modem loses connection . . . . . . . . . . . . . . . . . . . . . 2-31
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