Types Of Warranty Service - Lenovo K100 Warranty Manual

charge for:
a. parts and labor during the first year of the warranty period (or a longer period as required by law); and
b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider
will charge you for any labor provided in performance of the repair or replacements(s) in the second and
third year of warranty period.

Types of Warranty Service

1. Customer Replaceable Unit ("CRU") Service
Under CRU Service, your Service Provider will ship CRUs to you for you to install. Most CRUs are easy to install
whereas others may require some technical skill and tools. CRU information and replacement instructions
are shipped with your product and are available from Lenovo at any time upon request. You may request that
a Service Provider install some CRUs under one of the other types of warranty service designated for your
product. Installation of external CRUs (such as mice, keyboards, or monitors) is your responsibility. Lenovo
specifies in the materials shipped with a replacement CRU whether the defective CRU must be returned. When
return is required, 1) return instructions, a prepaid return shipping label, and a container are included with the
replacement CRU, and 2) you may be charged for the replacement CRU if your Service Provider does not
receive the defective CRU within thirty (30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You
must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some
products, certain repairs may require your Service Provider to send the product to a designated service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center,
with shipping arranged by your Service Provider. You are responsible for disconnecting the product. A shipping
container will be provided to you for you to return your product to a designated service center. A courier will
pick up your product and deliver it to the designated service center. Following its repair or exchange, the service
center will arrange the return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated
service center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your Service
Provider specifies, (prepaid unless specified otherwise) the product suitably packaged to a designated location.
After the product has been repaired or exchanged, it will be made available for your collection. Failure to collect
the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the
product will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise.
20
Safety and warranty guide
31031415 Greenland SWG_EN.indd 20 2007.8.20 4:07:44 PM