Gateway NV-52 Reference Manual page 108

Your 56K modem does not connect at 56K
•
Your fax communications program only sends and
receives faxes at 14,400 bps when you have a 56K
modem
•
The modem is not recognized by your notebook
•
•
•
•
•
104
CHAPTER 8: Troubleshooting
Current FCC regulations restrict actual data
transfer rates over public telephone lines to 53K.
Other factors, such as line noise, telephone
service provider equipment, or ISP limitations,
may lower the speed even further.
If your notebook has a v.90 modem, the speed
at which you can upload (send) data is limited to
33.6K. If your notebook has a v.92 modem, the
speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Current fax technology only supports a maximum
send and receive rate of 14,400 bps.
Make sure that the line connected to the modem
is working and plugged into the appropriate port
on your notebook. For the location of your
optional modem jack, see
If the modem shares the telephone line with
another device, make sure that the telephone
line is not in use (for example, someone is on the
telephone, or another modem is in use).
Use a different modem cable. Some telephone
cables do not meet required cable standards and
may cause problems with the modem
connection.
Shut down and restart your notebook.
Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click (Start), then click Control Panel. The
Control Panel
3 Click Hardware and Sound.
4 Click Phone and Modem Options. The
and Modem Options
5 Click the Modems tab.
6 Click your modem, then click Properties. The
Modem Properties
"Back" on page
window opens.
dialog box opens.
dialog box opens.
9.
Phone