Page 1 Samsung E700...
Page 3 welcome This guide provides you with all the information you need to use your phone, from making a call to texting a friend. You can also find out more about the wide range of services offered by Orange to keep you in touch and informed whether you’re at home, at work or abroad.
Page 4: Insert Your Sim Card
insert your SIM Card Look for the plastic card that is in your Orange box. If you can’t find it, the SIM Card may have already been inserted into your phone. If it is not in your phone or your box, please return to the shop that you bought it from and ask for a SIM Card.
Page 5 insert and charge your battery insert the battery Insert the teeth at the bottom of the battery into the slots on the rear of the phone. Push the top of the battery down until it clicks into place. remove the battery and cover To remove the battery cover pull the grey release button up to release the battery.
Page 6 registration - pay monthly customers if your phone wasn’t registered with Orange when you bought it, follow the simple steps below before you call When you apply to register on the Orange Network, you and Orange agree to be bound by the Orange terms and conditions set out in the back of this guide.
Page 7 The SIM Card number This is on the SIM Card itself. 8 9 4 4 1 2 A password for security purposes For example your mother’s maiden name. Your address Including the postcode. your Orange phone number This is given to you either when you buy your phone or when you call to register.
Page 8 registration - pay as you go customers if your phone wasn’t registered with Orange when you bought it, follow the simple steps below before you call When you apply to register on the Orange Network, you and Orange agree to be bound by the Orange terms and conditions set out in the back of this guide.
Page 9 The 15-digit serial number or IMEI number This is inside your phone underneath the battery. The SIM Card number This is on the SIM Card itself. 8 9 4 4 1 2 A password for security purposes For example your mother’s maiden name. Your address Including the postcode.
Page 10 with the E700 you can… take, send and receive full colour photo messages use the camera to take self portraits zoom in for a closer view choose one of thirty enhanced polyphonic ring tones for a richer sound experience access download wallpapers, ringtones and screensavers your phone comes with three standard...
Page 11: Table Of Contents
inside get to know decide how to your phone manage your calls Navigate the menus Take photos with your Orange Answer Phone phone Answer Phone Call Return Menu map Call Divert Symbols on your display send and receive make calls messages Make a call Photo Messaging...
Page 12 keep in touch have fun on using additional your phone features 11.1 Honey ball Conference Calling 11.1 Go! Hamster Orange Assistant 11.1 Bowling Line 2 11.2 Java gaming Orange Answer Fax 11.3 WAP Games Infrared International personalise services your phone 12.1 International services for Change your ring tone...
Page 13: Get To Know Your Phone
get to know your phone Navigate the menus Take photos with your phone Menu map Symbols on your display...
Page 14: Soft Keys
1 - get to know your phone soft keys the functions of these changes according to what you are doing scroll keys to move through the menu options camera headphone button socket press and hold to access camera features i key volume key for one-press access to WAP...
Page 15: Switch Your Phone On
switch your phone on To switch your phone on press and hold the key. make your way around the menus To enter the menus, press the left soft key under Menu. Use the scroll keys to find your way around the menus.
Page 16 1 - get to know your phone take digital photos with your phone You can take digital photos with your phone and save them to send as photo messages later on. Press . Take photos is highlighted. Press select. Position your phone so that the viewfinder, which is the main display of your phone, shows the subject you wish to photograph.
Page 17: Take A Photo Of Yourself
adjust the contrast You are able to adjust the contrast of the image in your viewfinder, to make it lighter or darker according to your photo requirements. Press to adjust the brightness of the photo. You can also use the photos you take to personalise your phone.
Page 18 1 - get to know your phone explore the menus - main menu...
Page 20 1 - get to know your phone explore the menus - phonebook menu...
Page 21: Symbols On Your Display
How do I change my phone’s ring tone? symbols on your From the main display press display Menu. Scroll to Sound Settings. Incoming calls is highlighted. Signal strength Press select and choose The more bars visible, which line you want to use. the stronger the signal Scroll through the options, which include polyphonic ring...
Page 22 1 - get to know your phone You have an Answer Phone message Answer Phone message received on Line 1 Answer Phone message received on Line 2 Line 1 indicator Line 2 indicator * will only appear to Line 2 subscribers, not available to Pay As You Go customers...
Page 23: Make Calls
make calls Make a call Answer a call Redial a number Hold a call Call Waiting Mute a call Caller id...
Page 24: Make A Call
2 - make calls make a call press the top key to increase the volume and the bottom key to decrease the volume whilst you are on a call press and hold this button to turn your phone on press to dial the make the call number you...
Page 25 when you receive a call your external colour display will light up and the caller’s name will be displayed if it is saved in your phonebook open your phone’s flip and press to answer the call...
Page 26: Redialling A Number
Your Samsung E700 comes equipped with Call Records, which records information from your recent dialled, received or missed calls. The most recent call will be saved in the first...
Page 27 To access your Call log: Press once at the main display. A list of the last six calls made to and from your phone will appear. will appear next to a dialled number will appear next to a received call will appear next to a missed or rejected call To call one of the numbers scroll to the one you want using keys and press...
Page 28 2 - make calls take two different calls at the same time not available to pay as you go customers When you are on a call, answer a second call without ending the first using Call Waiting. Press under Menu to enter the main menu. Scroll to Network services, then scroll to Call Waiting and press Scroll to either voice, fax or data calls and press .
Page 29: During A Call
speak to someone privately during a call Sometimes you may need to say something to another person that you don’t want your caller to hear. In these cases, you can mute your call and preserve your privacy. To mute your call: Press Options.
Page 30 2 - make calls know who is calling you, or hide your number when you make a call Your Caller id identifies you to a person you are calling and identifies a caller to you. To hide your number when calling another person, simply dial before the number.
Page 31: Manage Your
manage your contacts using your phonebook Call a number in your phonebook Store a name and number Orange Directory Enquiries Organise your phonebook Edit your phonebook Copy your contacts Memory Mate...
Page 32: Phonebook
3 - manage your contacts using your phonebook When I save a contact in my phonebook where are the details stored? You can store up to 90 names and numbers on your SIM Card’s memory and up to 1000 names on your phone’s internal memory The advantage of storing contacts on your SIM Card is that if you change phones, all of the contacts on your SIM Card will move to...
Page 33: Orange Directory Enquiries
Orange Directory Enquiries Directory Enquiries has changed but it’s the same convenient service from Orange. Simply call 118 000 and tell the operator the name or place you are looking for and they will tell you the number (you can request three numbers per call).
Page 34: Create Caller Groups
3 - manage your contacts using your phonebook create caller groups Organise your contacts into caller groups so that you can set your phone to alert you to calls or messages from this group in a personalised way. Only contacts saved to your phone memory can be put into groups.
Page 35 to search for a name in your phonebook To find a name in your phonebook: From the main display press Phonebook, then select Find name. Your phonebook will open in alphabetical order. Press the keys which correspond with the first few letters of the contact you are looking for.
Page 36: And Sim Card
3 - manage your contacts using your phonebook to delete unwanted contacts from your phonebook Press Phonebook then select Find name. Scroll to the contact that you wish to delete using the keys, or press the key that corresponds to the first letter of their name to jump to that section of your phonebook.
Page 37 To copy numbers between your phone and your SIM: Find the contact in your phonebook press OK, then Options. Scroll to and select Copy. Choose whether to copy to SIM or phone memory and press Select. Choose what type of number you are copying and press backup your SIM Card address book Make sure that losing your phone doesn’t mean losing all of the important contact information stored on your SIM Card.
Page 38 3 - manage your contacts using your phonebook...
Page 39 decide how to manage your calls Orange Answer Phone Orange Answer Phone Call Return Call Divert...
Page 40: Answer Phone Call Return
4 - decide how to manage your calls what happens when you get an Answer Phone message? When someone leaves a message on your Answer Phone, symbol will appear on your phone’s internal and external displays along with the message Voicemail. This message will remain on the screen until the message has been saved or deleted.
Page 41 use Answer Phone shortcuts to manage your messages efficiently Your Answer Phone is quick to use as there are several single key presses to help you move through your messages. When listening to your messages press: 1 to listen to your message again 2 to save your message 3 to delete your message 7 to rewind 10 seconds...
Page 42: Set Up An Answer Phone Pin
4 - decide how to manage your calls set up an Answer Phone PIN For added Answer Phone security, you can set up your Answer Phone to request a PIN (Personal Identification Number) each time you want to listen to your messages. To set up an Answer Phone PIN: Call your Answer Phone by pressing and holding the 1 key.
Page 43 when you can’t take your calls, why not divert them to another number not available to pay as you go customers Call Divert allows you to divert different types of calls to different numbers. So, you might choose to divert fax calls to your office fax machine, but voice calls to your Answer Phone.
Page 44: More Information
4 - decide how to manage your calls Select the type of call you want to cancel and press Remove. To cancel all diverts, scroll to Cancel all and press Select. Note: There is no charge to set up or cancel a divert. You are charged your normal Service Plan rate and, if you are calling or diverting your calls abroad, the rate will vary depending on the service provider you are using.
Page 45 messaging Photo Messaging Send a text message Predictive text input Picture text messaging Receive a text message Orange chat...
Page 46: Send And Receive Text Messages
5 - send and receive text messages explore a new world of messages with Photo Messaging Photo Messaging changes the way you message, allowing you to send and receive text and photos in one message to other mobile users and even to an email address. You can send photo messages to other phones that support Photo Messaging and also to phones which do not (all the features will only be available if it is a Photo Messaging...
Page 47 Note: You will be charged your standard Service Plan rate for every person you send a photo message to.To send a photo that’s already in your phone: Press . Scroll to My Photos and press Select. Scroll to highlight the photo you wish to send, press Options and select Send.
Page 48 5 - send and receive text messages input modes: How do I know which symbols are available on When entering text which keys? using this mode you symbol have to press each key the right number of ¤ § . % @ _ £ $ ¥ time to get the a b c 2 à...
Page 49 save time using predictive text input Predictive text uses a dictionary to recognise certain combinations of letters to create words, allowing you to write text messages faster. To activate T9 mode press under Eng until you see T9 along the top of your display. To enter text using predictive input you only need to press the key for a letter once.
Page 50: Using Message Templates
5 - send and receive text messages brighten up your text message with a picture You can send and receive text picture messages from your phone to other compatible phones which use text picture messaging, even when you are abroad. Write your text message as usual.
Page 51 Select a location for your preset message and press Select. Write your text message and press OK when you have finished. Your new template will now be saved in that location. To send a message template: Press to open a new text message. press Options. Scroll to Preset Messages and press Select.
Page 52 5 - send and receive text messages Call Back Call the number of the phone that the message was sent from. Cut Number Copy the number and save it to your phonebook. Send Send the message and any attachments in it on to another friend.
Page 53 Music chat room Talk about new releases with people who are into the same groups and artists as you. Flirt chat room Stretch your imagination and practice your flirting skills or try out the latest chat-up lines. The Lounge You decide on the topic of conversation, whether it’s fashion, the latest films, or the most happening place to go on holiday.
Page 54 5 - send and receive text messages To search messages for a keyword that interests you send FINDWORD followed by the keyword to 444. To block a person from sending a message to your Orange phone, send BLOCK followed by a space and their nickname to 444.
Page 55 Orange Multi Media services Orange WAP Services Orange GPRS Bookmarks Orange Text Media Orange Voice Media Orange Information menu Orange Internet...
Page 56 6 - Orange Multi Media services Orange WAP services brings you entertainment and information Use WAP (Wireless Application Protocol) on your phone to keep you entertained and informed. You can play games or download them to your phone, find out the latest news and gossip from your favourite team, read your horoscope and much more.
Page 57 How do I subscribe to GPRS? Call 07973 100 156 from your Orange phone. When GPRS is activated on your phone, you will receive a SIM Update in the form of a text message. Read the message, then delete it. Switch your phone off then back on to activate GPRS.
Page 58 6 - Orange Multi Media services To start using WAP: Press . The Orange homepage will open up automatically. Scroll down the page, and press Options then Select when you come to a link you want to visit. If you clicked on the Ringtones & Pics link a screen similar to the following will appear.
Page 59 Your Samsung E700 gives you direct access to your Orange Mail as well as alerting you on receipt of new messages. Register at www.orange-today.co.uk from any PC with Internet access to set up your free email account. You will be provided with a Username and Password, which you can use to sign in.
Page 60 6 - Orange Multi Media services Home This takes you to the Orange homepage. Go to address Allows you to enter the address of a site that you wish to visit. Show URL Shows you the address of the site you’re currently viewing. Edit Home Allows you to change your homepage from the Orange homepage.
Page 61 What are my WAP settings? If you lose your settings simply copy them from this table: option setting Proxy Name Orange Gateway IP address 192.168.071.035 Data call type ISDN Dial number +447973100500 Login ID Orange Password Multimedia Homepage URL http://orange.multimedia/ Bearer GSM only Note: The Login Name and Password are case sensitive.
Page 62: Empty Your Cache
6 - Orange Multi Media services empty your cache To store WAP files temporarily, your phone has a cache. To ensure your phone remains confidential should it be used by anyone else, or to free up memory space, you may wish to empty it.
Page 63 set up text alerts for sports results, horoscopes, news and lottery numbers To set up an Orange text alert simply call free from your Orange phone: Call 277. Follow the voice prompts. After setting up an alert, you’ll receive a text message every time there’s an update about the subject you’ve chosen.
Page 64 6 - Orange Multi Media services if you prefer to listen to the news rather than read it simply call 177 When you call you can listen to up-to-date information on a variety of subjects. Call 177. Simply follow the voice prompts to hear the information you want.
Page 65 register with Orange Internet To register with Orange Internet just visit www.orange.co.uk/register manage your Orange phone account online not available to pay as you go customers Check how many inclusive minutes you have remaining View your latest bill Set up a Direct Debit or pay by credit card securely Change your Service Plan more information For more information call Orange Customer Services on...
Page 66 6 - Orange Multi Media services 6.11...
Page 67 keep in touch using additional features Conference Calling Orange Assistant Line 2 Orange Answer Fax Infrared...
Page 68 7 - keep in touch using additional features speak with up to five other people at the same time not available to pay as you go customers Conference Calling is a great way to chat with up to five other people while you’re out and about. To activate Conference Calling call Customer Services on from your Orange phone or 07973 100 150...
Page 69 conversation with using the keys. Press Select. Select Private and you can now talk privately. To return to the conference call press Options and select Conference. To end one of your calls: Press Options and select Select One. Scroll to the person that you want to remove using the keys and press Select.
Page 70 7 - keep in touch using additional features keep your business and personal lives separate by using two different lines not available to pay as you go customers With Line 2 you can keep business and personal calls separate. To activate Line 2 call Customer Services on from your Orange phone or 07973 100 150...
Page 71: Orange Answer Fax
Orange Answer Fax not available to pay as you go customers If you spend a lot of time away from the office, you can still keep on top of your faxes with Orange Answer Fax, which enables your Orange phone to store faxes until it is convenient for you to print them.
Page 72 7 - keep in touch using additional features connect to another device wirefree ™ using infrared You can use the infrared port of your phone to communicate wirefree with other infrared devices. You can browse the Internet or check your emails if you connect to a laptop computer, or you can send contacts, business cards, calendar entries, ring tones and game commands from one handset to another.
Page 73 personalise your phone Change your ring tone Change your sound settings Change your display Choose your shortcut keys Downloads...
Page 74: Personalise Your Phone
8 - personalise your phone always be alerted to a call or a text message in the most appropriate way We have already stored sounds, pictures and animations for you to use on your phone so that you can personalise your phone straight away.
Page 75 Tone Choose one of the alert tones preset on your phone. Alert type Set how your phone alerts to you new messages. Alert type Select the frequency with which you are reminded about new messages. To set your keypad tone: Press Menu.
Page 76 8 - personalise your phone Scroll to Power On/Off and press Select. Choose from Off, Basic or Cheerful and press Select. You will now hear this tone when you power on or off, not the default Orange tune. personalise your caller groups You can assign ring tones, message alerts and pictures to contact groups you’ve created.
Page 77 Skin Set how the menu is displayed. choose from one of four patterns. You can also change the way your main and external displays appear. To change the main display: Choose from: Backlight Select whether the backlight is used. Choose Off or set a time for the backlight to stay on.
Page 78 8 - personalise your phone reset your original settings Reset your phone to its original, default Orange settings. Press Menu and select Phone Settings. Scroll to and select Reset Settings. You will need to enter an 8-digit password. This is preset to 00000000.
Page 79 manage your time and calls Set the time and date Calendar To do list Calculator Review your calls Call length...
Page 80: Setting The Time And Date
9 - manage your time and calls setting the time and date To set your phone’s time and date: Press Menu. Scroll to Organiser, then scroll down to Clock and press Select. Select Set time. Enter the time in 24-hour format using your keypad and press OK.
Page 81 organise your important events using your Calendar Your phone has a built-in Calendar to help keep you organised. Press Menu and open Organiser. Scroll to Calendar. Press Select. You will see the current month displayed. Press Select to view memos or press Options to: Add memo Go to date View all...
Page 82 How do I use my Calculator? press key(s) to... use the Calculator Menu Menu Select...
Page 83 check your Call Records...
Page 84 9 - manage your time and calls keep an eye on how long you spend on your calls Your Orange phone allows you to keep track of the length of your calls and, consequently, estimate how much you spend: Press Menu to enter the main menu. Scroll to Call Records, then scroll down to Call Time and press Select.
Page 85 ensure your phone is secure Orange Care SIM Card PIN Fixed Dialling Call Barring...
Page 86: Orange Care
10 - ensure your phone is secure Orange Care Life’s difficult enough, without having to worry about the expense and hassle of replacing your phone. With Orange Care you get: Worldwide cover against loss, theft, accidental or malicious damage and handset breakdown. A replacement phone of the same model despatched within 24 hours of our acceptance of your claim, to any UK address.
Page 87 How to claim: Report the loss, theft or damage to Orange as soon as possible. Loss, theft or malicious damage claims must be reported to the police immediately (or as soon as possible within 24 hours of discovery). To make a claim or to have your phone barred to prevent unauthorised use simply call Orange Customer Services on 07973 100 150, or if you are abroad call...
Page 88: Ensure Your Phone Is Secure
10 - ensure your phone is secure ensure that only authorised people can use your phone If your phone’s SIM Card PIN is activated a four-digit PIN (Personal Identification Number) will be requested each time you switch your phone on. This PIN is preset to 1111. To increase your phone’s security you can change the PIN to a number only you know.
Page 89 What if I enter the wrong PIN? If you enter an incorrect SIM Card PIN or PIN2 three times in a row, your SIM Card will block. You will need a (personal unblocking key) to unblock your SIM Card. Call Customer Services on 07973 100 150 if you are a pay monthly customer or...
Page 90 10 - ensure your phone is secure control the numbers that can be called from your phone Fixed dialling allows you to limit the use of your phone (typically by a friend or family member) to only the numbers stored in your phonebook, while Call barring blocks certain types of call.
Page 91 What are the security codes for? Your Orange phone comes with a number of preset security codes. Each code controls one of your phone’s security features. Use the table below to identify which code you will need to activate each feature.
Page 92 10 - ensure your phone is secure Call barring can be used selectively to bar outgoing and incoming calls Press Menu and open Network Services. Scroll to Call Barring and press Select. Select the type of call you want to bar: All outgoing International International except to home...
Page 93 have fun on your phone Honey ball Go! Hamster Bowling Java games WAP games...
Page 94 11 - have fun on your phone when you have time to spare, why not test your gaming skills against your phone There are three exciting, full colour games to choose from you can have hours of fun on your phone. Press Menu.
Page 95 explore the world of java gaming There are loads of java games available on the Internet, all you need to do is find one you like the look of and download it to your phone. A good place to start is the games section of the orange homepage.
Page 96: Wap Games
11 - have fun on your phone WAP games You can access a great selection of online games on your phone using your WAP connection. These games are different to the downloadable games as they require you to be connected while you are playing. To play games using your WAP connection: Open the Orange homepage by pressing , or link through the Funbox menu.
Page 97 International services International services for pay monthly customers International services for pay as you go customers Select a network Change band width...
Page 98: International Services
12 - International services Orange International services for pay monthly customers Whether it’s two weeks in the sun or a quick business trip, take Orange with you when you go abroad and have the reassurance that it’s the affordable way to keep talking. You can call or send text messages or photo messages from abroad by simply adding the international dial code before the number you call or text.
Page 99 What are the international dialling codes I need to add to numbers when I am calling to or from the UK? country code Austria Luxembourg +352 Belgium Netherlands Cyprus +357 Northern Cyprus +905 Denmark Portugal +351 France Rep. of Ireland +353 Germany Spain and islands*...
Page 100: Orange International Services For Pay As You Go Customers
12 - International services Set up any diverts on your Orange phone before you leave the UK as you will not be able to do it when you are abroad. Refer to chapter 4 for more information on call diverts. Make sure you pack your charger and a three-pin adaptor so you can charge your phone whilst abroad.
Page 101 How do I know which countries I can call from and to using my Orange phone? Call the Information line on from your Orange phone or 07973 100 452 from any other phone. You can also go to www.orange.co.uk to obtain an up-to-date list of roaming destinations.
Page 102 12 - International services Orange vouchers Buy £20 and £50 vouchers from any Orange shop or high street stockist. Note: Orange Top-up vouchers are not currently available abroad. Only UK vouchers will be redeemed. Make sure you pack your charger and a three-pin adaptor so you can charge your phone whilst abroad.
Page 103: Using Your Answer Phone Abroad
using your Answer Phone abroad While abroad, you can use your Answer Phone as easily as you do when in the UK. Simply press and hold the 1 key. You will be connected to your Answer Phone. Now just press: 1 to listen to your message again 2 to save your message 3 to delete your message...
Page 104 12 - International services 12.7...
Page 105 reference Safety Paperwork Orange Care terms and conditions Pay monthly terms and conditions Pay as you go terms and conditions Declaration of Conformity...
Page 106 safety network services The mobile phone described in this guide is approved for use on the Orange network. A number of features included in this guide are called Network Services. These are special services that you can arrange through Orange. Before you can take advantage of the Network Services, you must subscribe to them through Orange.
Page 107 hard shoulder even if it is urgent. Do not store or carry inflammable liquids, gases or explosive materials in the same compartment as your phone, its parts or accessories and always store your phone safely and securely. You should always use a phone holder in your car to secure your phone safely.
Page 108 with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle. fuse replacement Always replace a blown fuse with a fuse of the same type and size.
Page 109 one touch emergency dialling If your phone supports preprogrammed one touch emergency dialling, using the 9 key to call the emergency number may not be possible when you have restricted or barred outgoing calls from your phone. This depends on the type of restriction you have chosen, and the type of barring option you have selected.
Page 110 operating environment Remember to follow any special regulations in force in any area, and always turn off your phone wherever it is forbidden to use it, or when it may cause interference or danger. When connecting the phone or any accessory to another device, read its user guide for detailed safety instructions.
Page 111 protected medical devices. Consult a physician or the manufacturer of the medical device if you have any questions. Always switch off your phone in health care facilities when any regulations posted in these areas instruct you to do so. aircraft safety Using your phone while in the air is prohibited.
Page 112 general safety information When changing your phone’s cover, always switch off the power and disconnect the phone from the charger or any other device. Always store the phone with the covers attached. Never use a phone without a cover. Remember to always make backup copies of all important data.
Page 113 Keep the phone and all its parts and accessories out of children’s reach. Your phone is not water resistant. Keep it dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits. Do not use your phone in dusty, dirty areas. Its moving parts can be damaged.
Page 114: Radio Waves And Your Phone
precautions when carrying a spare battery in a purse or pocket. Batteries must be recycled or disposed of properly and according to your local regulations, and must never be disposed of in household waste. Never dispose of batteries in a fire. When you disconnect the power cord of any accessory, including the charger, grasp and pull the plug, not the cord.
Page 115 Orange believes that new and existing customers should be fully informed about SAR. The SAR value for your Samsung E700 is 1.36w/kg. Note: The SAR value for your phone has been provided to Orange by the manufacturer. By acting as facilitator for conveying this information to our customers, Orange is fulfiling its duty as a responsible retailer.
Page 116 Please call Orange Customer Services on 07973 100 150 or, if you are a pay as you go customer, on 07973 100 451 if you do not wish to receive any marketing materials related to Orange and its services, or if you do not wish us to pass on your details to any other reputable organisations for sales and marketing purposes.
Page 117 phone and request Orange Explain Services and Charges. Alternatively, visit the Orange website at www.orange.co.uk 13.12...
Page 118 Orange Care terms and conditions Interpretation 1.1 In these terms and conditions Insurance refers to the provisions of clause 3 and Warranty to the provisions of clause 7, together Insurance and Warranty are referred to as Orange Care. 1.2 Orange Care is subject at all times to the provisions of these terms and conditions and does not apply and cannot be purchased in relation to any second line activated on your Orange phone.
Page 119 Road, Manchester, M17 1PL. 2.4 The following paragraphs describe the conditions and cover provided under the terms of this insurance which forms part of a master policy arranged by HSBC Insurance Brokers Limited on behalf of Orange. This insurance is subject to the terms and conditions of the master policy, a copy of which can be obtained from HSBC Insurance Brokers Limited.
Page 120 3.3 Orange will arrange repair or replacement on behalf of the insurers. 3.4 Lost, stolen or damaged antennas will be repaired/replaced, where appropriate, free of charge once only. 3.5 You or any authorised user of the phone must at all times act with due care in looking after the phone and take all reasonable precautions to safeguard it against loss, theft or damage.
Page 121 4.1.9 theft of items from an unattended vehicle unless the item was in a locked boot or locked glove compartment and the vehicle itself was securely locked; 4.1.10 any wilful act, neglect or failure to take reasonable care by you or any authorised user or any wilful act or neglect carried out at the direction or instigation of you or any authorised user;...
Page 122 due by you to Orange. General 6.1 It is a condition of this policy that the replacement of any phone will only be made with an Orange product. Wherever possible, reasonable efforts will be made to ensure that the replacement phone is of the same or similar specification.
Page 123 adjusters confirm your claim. 6.9 If Orange believes that you have persistently failed to take reasonable care of your phone your cover may be cancelled. 6.10 Orange may at its option require you to return your phone for examination before a replacement is supplied. 6.11 If Orange has reasonable cause to believe you have made a fraudulent claim your cover will be cancelled.
Page 124 issue such replacement, however, for reasons beyond our control this may not always be possible. 6.19 Orange will arrange with you a place and time period for any replacement phone to be delivered free of charge but we reserve the right to impose a charge if you are unavailable as agreed.
Page 125 force when you register the phone on the Orange Network. The Insurance will remain in effect for a period of 12 months and the Warranty for a period of 3 years (subject to clause 7.3), unless you switch to a different service plan as indicated in clauses 11.2 and 11.6.
Page 126 9.6 You may terminate Orange Care on or after the minimum term by giving not less than 10 days’ notice before a bill date. As a concession, if you are also terminating your Orange account then you may terminate Orange Care within the minimum term and it will not be necessary for the notice to expire on your bill date but in such event you will not be entitled to a refund of any premiums paid.
Page 127 unless you have already made a claim on the policy, in which event no refund will be due. switching between service plans 11.1 In the event that you wish to switch from one pay monthly service plan to another, both of which include Orange Care, or from one pay monthly service plan to another, both of which require Orange Care to be purchased as an optional extra then Orange Care will continue unaffected.
Page 128 of any period under clause 8.1 calculated from the day your phone was first registered on the Orange network. 11.6 In the event you switch from a pay monthly service plan inclusive of Orange Care to a pay as you go service plan Orange Care will automatically cease.
Page 129: Terms And Conditions
phone. Alternatively, write to Orange Insurance, Senhouse Road, Darlington, DL1 4YG. 13.2 If you are not satisfied with the way a complaint has been dealt with you should write to HSBC Insurance Brokers Limited, Quay West, Trafford Wharf Road, Manchester, M17 1PL.
Page 130 Charges all charges for Services, as published in our periodically updated Price Guide. These include any reasonable administration charges. Connection the process of giving you access to a Service. ‘Disconnection’ and ‘Re-connection’ have a corresponding meanings. Contract the terms and conditions described in this leaflet which are binding on both you and Orange for each phone you connect to the Orange network.
Page 131 Orange Orange Personal Communications Services Limited, or any organisation that may succeed it as the assignee of this Contract. Phone a mobile telephone (excluding Accessories, but including the charging unit and SIM which remains the property of Orange) which is approved by Orange for connection to its Network. Price Guide a publication which lists our current Charges and which is updated from time to time.
Page 132 your Contract and the Minimum Term your Contract runs for at least 12 months For each Phone you own, your Contract starts on the date of Registration and has a Minimum Term of 12 months. what happens when the minimum term ends After the Minimum Term ends, we will continue to supply you with Services as normal until your Contract is terminated in any of the ways described in Section 4.
Page 133 suspension of Services if you break your Contract We may suspend some or all of the Services you use, without giving you notice, if we have good reason to believe that you haven't complied with one or more of the terms of your Contract.
Page 134 your rights to terminate this Contract terminating your Contract after the Minimum Term You may terminate your Contract to expire at anytime after the Minimum Term by giving us at least one month's written notice. You are free to restore your Contract throughout this notice period, should you change your mind.
Page 135 instrument, government regulation or licence; or the variation relates solely to an Orange Additional 4.3.3 Service, in which case you may cancel that Orange Additional Service in accordance with Condition 15.1. termination of your Contract by Orange We may terminate your Contract immediately at any time in respect of any or all the Phones owned by you, in whole or in part, by giving you written notice if: you fail to pass any credit assessments which we...
Page 136 6.4.2, 6.4.3, 6.4.4 or 6.4.5 within 7 days of being given written notice to do so you have breached conditions 6.4.1, 6.4.6 or 6.4.7 4.6.2 and have failed to correct that breach within 7 days of being given written notice to do so. termination because Orange is no longer able to provide access to our Network If, for reasons beyond our control, we are no longer able to...
Page 137 monthly charges which are non-refundable, and monthly in arrears for call and message charges but we reserve the right to amend the invoicing period and submit interim invoices to you. The Connection charge will be included on your first invoice. Charges in respect of Services not supplied directly by us eg Roaming may be invoiced several months in arrears.
Page 138 provide whatever proofs of your identity and address 6.4.1 that we consider reasonably necessary from time to time. Whilst photocopy or fax copies are usually acceptable we do reserve the right to request the original document; keep confidential, and not disclose to any third party, 6.4.2 your account password or any personal identification code, number or name issued by us permitting...
Page 139 Line 2 - limitations on usage Suspension of Services If we Suspend Services on Line 1, Services on Line 2 will automatically be Suspended also. text messages It is not possible to send or receive text messages on Line Talk Plan You may not have a higher Price Plan on Line than you have on Line 1.
Page 140 respect of any delay or Disconnection caused as a result of the operation of this Condition. credit assessments your application is subject to credit status All applications for Registration and Orange Additional 10.1 Services are subject to credit assessment before we can connect you to the Network.
Page 141 it is your responsibility to keep it safe. SIM Cards are easily damaged and should be handled with care. We will replace free of charge any SIM Card found to be defective through faulty design or workmanship. In any other circumstances, however, we may charge for replacing it.
Page 142 phones your phone is not a part of your Contract Your Phone and Accessories are acquired by you outside 14.1 the terms of your Contract. changes to your Contract we reserve the right to make changes to your Contract When you Register you are asked to choose a Price Plan 15.1 and to indicate which Orange Additional Services you require.
Page 143 customer literature please read all the information we send you We update our Customer Literature from time to time. 16.1 Information on various topics is mailed to Customers with their monthly billing statements and is available on request from us. You are asked to read your Customer Literature and to keep it until it is superseded.
Page 144 c) loss of business, profits, savings, revenue, use or goodwill whether caused to the other party through any breach of your Contract or any matters arising under it. Neither party excludes liability for negligent acts or omissions causing death or personal injury to any person.
Page 145 disclosure of information to third parties You agree to the disclosure to any telecommunications 19.2 company, debt collection agency, credit reference agency, credit or fraud monitoring scheme, security agency or credit provider of: a) any information relating to your Contract, including your personal financial information and details of how you have performed in meeting your obligations under your Contract;...
Page 146 governing law Your Contract is to be interpreted in accordance with the 19.6 Laws of England and Wales. 13.41...
Page 147: Pay As You Go Terms And Conditions
pay as you go terms and conditions definitions The following words and expressions shall have the following meanings: Accessories goods designed for use with but not part of Phones and approved by Orange, including (without limitation) batteries, chargers, car kits, headsets and carry cases. Charges the charges for pay as you go as published in our periodically updated list of charges (defined herein as ‘Price Guide’)
Page 148 by Orange for connection to its Network. Price Guide publication listing our current Charges, updated from time to time. Registration our acceptance of your application to register individual pay as you go Voucher, Register has a corresponding meaning. Services Network and other services, provided by us and made available for your use.
Page 149 inevitable. You Register in the knowledge of this and accept our obligation to carry out works from time to time in the interests of all our customers. We may from time to time tape conversations between you and our customer services for training purposes only. For the purposes of good management and security, we may need to monitor the contents of any text message you send from time to time.
Page 150 avoidance of doubt calls shall include but not be limited to voice calls, data calls and text messaging. On disconnection your mobile telephone number will be reassigned. On disconnection you will be assigned a new mobile telephone number. Any remaining credit on your pay as you go Voucher will be reinstated if you reconnect.
Page 151 to any of our customers which shall include the use of the Network for the persistent sending of unsolicited communications without reasonable cause; not act in a way, whether knowingly or otherwise, such 5.1.3 that the operation of the Network or any part of the Network will be jeopardised or impaired;...
Page 152 replace any SIM Card found to be defective by reason of faulty workmanship or design free of charge but may charge for replacing or renewing a SIM card in any other circumstances. We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services.
Page 153 You must inform us immediately in the event that the SIM Card or your Phone is lost or stolen. In order to take advantage of the provisions of Condition 9.4 you may inform us if at any time your Phone requires repair. Upon receipt of notification under Condition 9.3 we may at your request Suspend Services for a maximum period of 30 days whilst you make arrangements to obtain an...
Page 154 If you are in any doubt as to whether any statement or representation is properly authorised you should contact Orange Customer Services immediately. assignment and change of ownership of phone For your security, we will not knowingly Re-connect a 12.1 Phone owned by you to our Network at the request of someone other than you unless it is at least six months since you last Registered a pay as you go Voucher or the...
Page 155 We will not be liable to you if we are unable to perform an 13.3 obligation or provide the Services to you because of any factor outside our control, including but not limited to Acts of God, industrial action, default or failure of a third party, war, governmental action, or by any act or decision made by a court of competent jurisdiction.
Page 156: Declaration Of Conformity
Any waiver, concession or extra time we may allow you is 14.5 limited to the specific circumstances in which it was given. It does not affect our rights under these terms and conditions in any other way. You may request that certain disputes between you and us 14.6 are referred to arbitration under our Code of Practice for Consumer Affairs, except for all disputes concerning the...
Page 157 Index index...
Page 158 14 - index index Answer Phone see Orange Answer Phone Answer a call Bookmarks Cache Calculator Calls Answering Barring 10.5 Length Make a Mute Waiting Caller groups Caller id Contrast Copy contacts Dialling Fixed 10.5 Divert a call Directory Enquiries see Orange Directory Enquiries Display Downloads...
Page 159 Every Phone see Orange Every Phone Emergency calls 13.3 Fax and data see Orange Fax and Data Fixed dialling 10.5 Games 11.1 GPRS Greeting message Information menu see Orange Information menu International services 12.1 pay monthly customers 12.1 pay as you go customers 12.3 network selection 12.5...
Page 160 14 - index Memory Phonebook Menu Orange Answer Fax Orange Answer Phone Answer Phone Call Return Answer Phone PIN checking from any other phone messages personal greeting shortcuts Orange Assistant Orange Chat Orange Directory Enquiries Orange Internet Orange Text Media services Orange Information menu Orange 177 Orange 277...
Page 161 Redialling Reset settings Review your calls Ring tone Safety 13.1 Security codes 10.6 SIM Card PIN 10.3 Sound settings Store a name and number Symbols on your display Taking a second call Text Media see Orange Text Media Text messages Send Write Attach a picture...
Page 162 notes 14.5...
Page 163 notes...
Page 164 notes...
Page 165 notes...
Page 166: Contact Orange
contact Orange Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year. Alternatively, visit the Orange website at www.orange.co.uk for more details. The numbers in Orange can be called from any phone by adding the prefix 07973 100.
Page 167 Orange services International Calling Helpline Every Phone Wildfire Activation Line Wirefree Enquiry Line * Chargeable services available with your Orange phone. † Charged at BT ‘F’ rate if you call from a BT fixed line phone. Some calls are free from your Orange phone unless you have an Orange Value Promise Service Plan.
Page 168 For further information about Orange products and services please visit our website at the address below. The information contained in this user guide is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn.

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