Samsung HT-E6500W User Manual page 63

Symptom
AllShare Play function
I can see folders shared
through AllShare Play,
but I cannot see the files.
Video is played intermittently.
The AllShare Play connection
between the TV and PC is
unstable.
BD-LIVE
I cannot connect to the
BD-LIVE server.
When using the BD-LIVE
service, an error occurs.
| NOTE |
\ When the factory default settings are restored, all stored user BD data will be deleted.
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
1. An engineer is called out to your home at your request and there is no defect in the product.
2. You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin
any work on your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.
com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair
your product.
• AllShare Play shows only files corresponding to the Photo, Music, and Movie categories.
Files that do not correspond to these categories may not be displayed.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network is not overloaded.
• The wireless connection between the server and the product is unstable.
Check the connection.
• IP address under the same subnetwork should be unique, otherwise IP collision can
results in such a phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
• Test whether the network connection is active by using the Network Status function.
• Check whether a USB memory device is connected to the product.
• The memory device must have at least 1GB of free space to accommodate the BD-LIVE
service.
You can check the available size in BD Data Management. (See page 56)
• See if the BD-LIVE Internet Connection option is set to Allow(All).
• If all above fails, contact the contents provider or update to the latest firmware.
• The memory device must have at least 1GB of free space to accommodate the BD-LIVE
service.
You can check the available size in BD Data Management. (See page 56)
Check/Remedy
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English